The United States Office of Personnel Management is the big daddy human resource office for the federal government’s executive branch. From hiring, to pay and benefits, to security clearance investigations, there’s OPM, standing watch over a treasure trove of government employee’s personal information. So bungling are they at the job of protecting that information that 20-odd millions past and present employees are now “protected” by a third-party identity theft prevention company.
So well protected are the data stored in OPM’s vast archive that they apparently don’t know who’s who themselves. Which might help explain why I got a letter addressed to an Edward Tharp at my current mailing address. I’m not now nor have I ever been known as Edward Tharp (which they’d know if they had bothered to reference any of the information I have on file with them). Edward isn’t even my middle name, so that excuse won’t carry them very far.
In the vast swath of the bureaucracy, I’m sure somewhere there is an Edward Tharp wondering why he didn’t get his security breach letter.
Mistakes happen. I make plenty of them. But mixing up something like an employee’s name and home address when you’re trying to restore trust that you are on the job protecting our personal information really just reinforces the idea that you have no bleeding idea what you’re doing down there. Name and address should be up there near the top of our HR folders. That should be an easy win for you guys… but if you can’t get that right, I hope you’ll forgive me if I remain permanently skeptical of your ability to handle the big things.