Strip away the layers of technology, the fancy polo shirts, and khaki pants, and at my heart of hearts you’ll find that I’m actually a remarkably simple man. You’ll find that I’m the kind of guy who does what he says he’s going to do, when he said he’s going to do it, unless there are some truly exceptional circumstances preventing that from happening. The unfortunate side effect of that tendency is that it leads me to have that same expectation for the people and companies I deal with. There are only a handfull of things that make me as absolutely batshit crazy as taking time off, sitting around the house waiting, and then getting a call near the end of the scheduled “service window” letting me know that someone isn’t going to be able to make it out and that the appointment will need to be rescheduled for a more inconvenient time the following week. It’s even better when you call the other company who was supposed to do an estimate and they “can’t find a record of the appointment.” I’m serious. It makes me want to bash my head repeatedly against the nearest cinder block wall – right after I beat someone to a bleeding pulp with their own arms.

To the companies doing business at 866-366-2606 and 877-321-7038, I hope someone here on the interwebs hijacks your phone numbers and ties up your incoming lines for the next week or two. That would save me the trouble and the legal fees resulting from coming over there and driving one of my size 12 Doc Martens directly into your colon.