1. Good ideas. There’s nothing intrinsically wrong with good ideas. There is, however, a point in every project when your thoughts need to turn away from adding bells and whistles and focus in on executing the damned mission. Some guy with a bunch of stars on his collar and a shit ton of fruit salad on his chest once said “A good plan, violently executed now, is better than a perfect plan next week.” Words that we’d be well served to keep in mind.
2. Voicemail. Calling a designated customer service number and having to wait a few minutes is standard operating procedure. I got it. Calling the customer service line for a major business and then getting shunted to voicemail isn’t going to get the job done. I’m trying to give your company a not insufficient amount of money. I’m calling you at a time that is convenient for me to talk. Chances are you’ll return my call at a time that is not convenient. Then I’ll call you and leave a message. Then you’ll call me and leave a message and so on. Instead of that, I’ll just go ahead and call the next closest registered dealer that handles the same product and spend my money at their location. Thanks for playing, though.
3. Confusion. Job: “a paid position of regular employment.” Holy Quest: “a chivalric journey undertaken by a knight in order to procure or achieve a particular object or end.” More people should know the difference.
1. Bagged salad. I need a steady supply of fresh “exotic” greens to keep the resident tortoise healthy and happy. The most convenient way to procure these greens is usually by picking up a bag-o-salad since I’m more focused on variety than buying in bulk. What I end up with half the time, though is a slimy gelatinous mass in my crisper drawer – often before I’ve even opened the bag. There’s got to be a better way to package this stuff that doesn’t leave it turned into a bag of green, foul smelling water the minute it leaves the supermarket.
2. The next question. Most people are OK at asking the question. What they generally suck at is asking the next question or the one after that. Most people are crap when it comes to really drilling down through an issue and getting at real causes. The surface answer is usually the easy one – the one that doesn’t offend anyone or hurt any feelings. Drilling down into the what and why tends to be invasive and means putting more noses out of joint and occasionally making life uncomfortable. Go ahead and be the person who make things uncomfortable now and then. You’ll be amazed at what you can find out.
3. Leftovers. I usually like leftovers but I’m in a rut at the moment. The last few weeks I’ve made my traditional big Sunday dinner and then a pot of soup on Monday. My logic was that it would give me plenty enough to ensure non-sandwich lunches and minimal cooking the rest of the week. I’m coming to the unhappy realization that even as much of a creature of habit as I am, I can’t eat the same two meals four four days in a row. It’s really kind of a disappointment, because it was a wonderful time saving plan… which seems to have lots a lot of points in execution.
The only thing I find more frustrating than doing work that shouldn’t have needed to be done is being thanked for doing that work. If anyone really wants to thank me for doing work, they could start by not creating mountains out of mouse turds. Stop making work where none needs to exist. Stop changing the slides three days after they were supposed to be sent out for printing. Stop changing the seating arrangement 85 minutes before an event starts. Just stop.
We talk a lot about holding people accountable, but it’s not something I see much of in practice. In fact I’m not sure I can point at so much of a single instance of whatever it is “accountability” is supposed to be. Maybe that’s why congratulations are so hard to accept – because if people were being held accountable and compliance was made mandatory, getting the simplest thing done wouldn’t seem to be a task of Herculean effort.
At this point, unless thanks and congratulations come along with a time off award, it’s just so much more paperwork to file.
Yesterday was an eight hour shitshow. There are more polite ways to phrase it, but there are none more accurate so I’ll leave it at that. Don’t let it ever be said, though, that the gods lack a sense of humor. Where yesterday was a colossal effort to make me lose my ever-loving mind, today I found myself wandering through back rooms and hallways verifying that emergency lighting and exit signs were operating in good order during a mock power outage.
I’ve worked in a number of places where the ebb and flow of days was predictable. Whether it was food service with the regular rushes for lunch and dinner to offices that lived by the tempo of weekly reporting they all had some kind of identifiable heartbeat underlying the day to day activities. Personally I’m a fan of that kind of predictability in life. You can count on one hand the number of “good” surprises I’ve ever been party to in my professional life. Come to think of it, I’d be hard pressed to show more than a like number of good surprises in my personal life either. Suffice to say, I’m not really a fan of the unexpected.
I’ve long suspect that at least in part the utter lack of predictability in what the powers that be are going to choose to care about on any given day is one of the fundamental problems we face. Get a little reliability and predictability baked into the system, trash a bunch of archaic process and procedures that don’t make sense in the 21st century, slash half of the management layers off the org chart, and hey, who knows, we might get a little productivity and morale going around here.
Ha. Yeah. Like any of that going to happen.
Standing in the pre-dawn darkness, the first words I muttered after rolling out of bed this morning were, “Oh Christ on a crutch… it’s only Wednesday.”
That should have given me every indication of the kind of day it was going to be. But no, I opted not to listen to that small nagging voice that had already tried to warn me off. I press on with the morning routine – shower, coffee, feeding the menagerie, and trundling off to the office. I even had the audacity to enjoy the drive in, the humid air feeling brisk and refreshing once you got above a certain speed.
The wheels didn’t really come fully off the day until I’d already been at my desk for 45 minutes. I won’t get into specifics, but be assured it was all sideways and down hill from there. It was a day wholly given over to the anti-Midas touch – a skill that appears unbidden in my quiver from time to time and enables everything I touch to turn directly to shit.
Tomorrow has got to be better if just because there are only a few ways in which it could be worse. Steer into the slide. Regain control. Navigate away from danger. That’s the plan. Either that or sitting at my desk sobbing quietly. Really, either one feels like a possibility.
As we all know by now I’m a devoted creature of habit. Some of them are so well worn in that I’m not sure I’d know who I am without them. Others are more malleable based on circumstances. Contrary to opinion popular in some quarters, I’m not completely inflexible on all points – though I am on a few of them to be sure.
The real trouble comes when, of necessity, one of those more ingrained habits must change. Since unwelcome change in all its myriad forms is something that must be resisted at almost any cost, migrating one of these habits towards something new and different is rarely a course of action I’ll embark on willingly. I don’t like spending that much time with a warning klaxon rattling around my head that something isn’t right. The whole idea mostly just serves to remind me of a sign a friend of mine kept in his dorm room lo those many years ago. Perched above his desk, the sign gave off the constant reminder that “You don’t have to like it, you just have to do it.”
That seems to have become my unofficial motto across several fronts lately. My reading of history informs me of all manner of destruction/creation cycles and their near-inevitability. Mythology is filled with tales of the old giving way for the new to rise. It’s all very inspirational, of course… But that damned interregnum between one habit dying and the next taking hold tends to throw my whole neatly ordered universe temporarily out of kilter and that just sucks.
1. Lazy asshats. You asshats are competing for billions of dollars of contracts. Somehow, though, you can’t manage to take your water bottles with you when you leave the damned room. What on earth would make me think you were compatent to manage major program efforts when you can’t pull off the easy to do stuff. If it were up to me being a lazy asshat who’s too good to clear your own trash would disquality you from any future work.
2. Those who can’t “leave it at the office.” This week I’ve observed at close range dozens of people who stuck around to “talk shop” for well over an hour after the work day ended. Those people perplex me. I can’t imagine a circumstance where I wouldn’t have something better to do on the average afternoon than that. The last thing I want to talk about at the end of the day is what I just did for the last eight hours. All I want to do is slide down the tail of my brontosaurous and make best possible speed for home.
3. Critics. Unless I saw you sitting in six months of planning meetings and voicing your “good ideas” when we could have used them feel free to take you nitnoid criticisms and go fuck yourself.