Tag Archives: retail

What Annoys Jeff this Week?

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1. AFGE Local 1904. Here we are 32 weeks past the “end of max telework” and the union, such as it is, still hasn’t come through on delivering the new and improved telework agreement. Now, I’m told, the alleged negotiation has gone so far sideways that it’s been sent to binding arbitration. Resolution to that could literally take years. So, we’re going to be grinding along for the foreseeable future with only two days a week like pre-COVID barbarians… as if 30 months of operating nearly exclusively through telework didn’t prove that working from home works. All this is ongoing while hearing stories of other organizations tucked in next door that are offering their people four or five day a week work from home options. It’s truly a delight working for the sick man of the enterprise. I’m sure someone could make the case that there’s enough blame to go around, but since the updated and perfectly acceptable policy for supervisors was published 32 weeks ago, I’m going to continue to go ahead and put every bit of blame on Local 1904 for failing to deliver for their members (and those of us who they “represent” against our will) and for continuing to stand in the way like some bloody great, utterly misguided roadblock. No one’s interest is served by their continued intransigence. The elected “leaders” of AFGE Local 1904 should be embarrassed and ashamed of themselves.

2. Amazon. For reasons I’ll probably gin up in a separate post to discuss in more detail, I’m opting to keep Anya and Cordelia on at least some wet food every day. In order to make doing this a little easier (i.e., so I don’t have to do dishes twice a day), I ordered some shallow stainless steel dishes from Amazon. They were a little pricey, in my opinion, for what they were, but I liked them so well, I ordered two more this past Monday. Wednesday afternoon, Amazon sent me this message, “Due to a lack of availability, we will not be able to obtain the following item from your order. We’ve canceled the item and apologize for the inconvenience.” Annoying, but it happens. I immediately logged in to Amazon to look for similar alternatives. There I found the exact product from the same seller at the same price in stock and ready for delivery tomorrow. Both orders, at the time of purchase, were showing in stock at one of Amazon’s “local” warehouse facilities. I’ll never know exactly why Amazon couldn’t fulfill Monday’s order even if it happened to be a day late, but can somehow manage to ship out Wednesday’s order in 1/3 of the estimated delivery time. As a one time half-assed logistician, it definitely leaves me with questions about what the hell they’re doing over there at the local warehouse, though.

3. Politicians. After a four plus month absence from the Senate, the corpse of Diane Feinstein was wheeled back into the Capitol to retake her seat and get “back to work” for the people of California. I just about it being the senator’s corpse… but only barely. At 89 years of age, the stalwart Senator from California is just the latest in a long line of American politicians who hang on grimly to power when age and physical or mental infirmity have pushed nearly all of their contemporaries into retirement if not into the grave. I’ve never been an advocate of term limits or age restrictions for our elected leaders. As a republic, we get precisely the kind of representatives we vote for in each election. Why on earth so many voters are willing to return politicians in their 80s and 90s to office – to legislate issues of online privacy, artificial intelligence, and what the world will look like during the back half of the 21st century – has got to involve some kind insane troll logic. Literally all of our wounds are self-inflicted at this point. 

A triennial event…

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One of the items on my short list of things to do while I was in Western Maryland over President’s Day weekend ended up being purchasing and installing a new printer at the Jeffrey Tharp Childhood Home, Library, and Gift Shop. That’s an easy enough ask. The catch, because, of course there’s a catch, is that by the time I learned this activity was on my to do list, it was too late to order something up from Amazon and have it shipped to meet me on site. 

This turn of events led to my first visit to a Walmart since about two weeks before the Great Plague broke widely into news reports and the popular consciousness. What I can tell you for sure is that after the better part of three years of avoiding Walmart, the experience in no way made me want to go back on a regular basis. 

Too loud. Too many people wandering around oblivious with no obvious sense of purpose or direction. Basically, too much of every bad thing I’ve spent the plague years trying my best to weed out of my life more or less permanently. Some of that, I’m sure, was driven by the fact that I was there late on a Saturday morning, but still…

I might not be able to avoid Walmart for the rest of my days, but I’ll be perfectly happy if I’m able to limit myself to visiting no more than once every three years. Even longer would be preferable. I’ve gotten very good at projecting requirements in advance and teeing them up for Amazon same or next day delivery. There’s nothing in my recent experience that would lead me towards wanting to shift away from that in favor of regular trips into the belly of the beast.

The other spooky season…

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I know everyone leads hard on October as the spooky season, but I’m going to need to give at least partial credit to mid-December as well. Oh, sure, it’s not spooky in the conventional sense, but the middle to end of December is the one time of year my personal email clears out. As of last night, there’s not one single receipt, shipping confirmation, or any information at all about items purchased, in transit, or being returned. If you happened to be familiar with my online buying habits, you’d know just how unusual that is.

It’s the time of year when my online orders dry up. It’s less because of not needing anything than due to the logistics of this time of year. Delayed orders, out of stocks, items lost in transit, abnormally long shipping times, and then the ever-present weirdness of having UPS, FedEx, or Amazon drivers stumbling around the yard in the dark well after I’ve gone to bed on those occasions when a package happens to get through.

Unless it’s something urgent, my proclivity for online buying is momentarily paused. Whatever I need for the time being should be easy enough to lay my hands on locally. Even so, it’s a sure bet that my Amazon cart will be full to the electronic brim by the time I get around to getting back to normal operations sometime around the first of the year. For now, I’m willing to wait out the worst of the Christmas rush. I’m sure it’s just a weird personality quirk, but I’d rather hold off on ordering completely than spend any bit of the next week or two raging about shipping and logistics.

So yeah, whatever else it may be, the back half of December feels like its own unique flavor of spooky season. 

I don’t miss it…

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It’s the first of February. That means I haven’t set foot in a Walmart in a little over two years now. So much for the idea that you can’t get by in rural America without the overawing presence of that particular big box establishment. In the age of online retail, the idea that any one business is indispensable is illusory, at best. 

I made my last trip to Walmart on the last Saturday in January 2020 – just as reports of a strange new virus circulating through the United States were beginning to heat up. It was a “stocking up“ trip. If I remember correctly, I ended up topping off the larder to the tune of about $300 of non-perishables and shelf stable products, laid in just in case things got weird.

I’ll never be a doomsday prepper. Once supplies of certain medications are depleted, my days are most likely numbered, so that relieves me of needing to plan for anything more than about six months of surviving in any post-apocalyptic hellscape.

I know there are plenty of people out here on the internet who are more than happy to tell you that you need a to have a basement filled with years’ worth of dry beans and rice and thousands of gallons of potable water. For 99.99% of any scenario most of us are likely to face, that’s probably multiple levels of planning past the point of overkill. 

Being ready to ride out something less than the complete collapse of civilization, though, just makes good sense. I mean why set yourself up to be caught out by a freak weather event, a temporary supply chain disruption, or the general uncertainty that seems to be the hallmark of life in and around the Great Plague era?

As for Walmart, I don’t miss it even a little.

Culling the stack…

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Before I fell ill with whatever crud wore me down after Christmas, one of the major items I managed to knock off my to do list was culling the to-be-read shelves. You can count on one hand the number of times I’ve willingly let things fall out of the collection. Buy enough books over enough years, though, and things have a way of accumulating. Despite your best efforts, some of those things turn out to be real dogs. 

I’ve never been shy about buying a nicer volume to replace something I already have on the shelf, so some of them were duplicates I was happy to move elsewhere. Occasionally I’ll look at something occupying shelf space and realize no matter how much time I have, I’m never going to read it. I hate to admit it, but when you start approaching 2000 volumes in your average home, space starts to become something of a premium. That’s all a way of saying that even for me there are good reasons to sometimes get rid of books.

I filled the back seat of the truck with my culls and cast offs. I’d waited until the volume justified taking a minor road trip. The local shop might have offered a few dollars for the lot – hardly worth going there versus just donating the bunch to Goodwill. I don’t blame the local shop owner. He knows his business and that he’s the only game in town when it comes to buying used books. Judging from the unopened boxes sitting in his aisles and stacked in every foot of space the fire marshal will let him get away with, getting inventory is never a problem.

The trade off with taking my batch on the road is that I’m sure to spend far more filling the gas tank than I’ll recoup from selling everything I’m hauling with me. There was nothing special or rare in the mix and the return on most used books is pennies on the dollar. It’s just part of the obsession that you accept when you’re into it deeply enough.

Knowing I wouldn’t even recoup my travel cost was worth it though, to hand them off to a proper bookman at one of the great east coast used book shops. They’ll get most of these good reading copies placed into the hands of someone who will appreciate them. Better that than dropping them somewhere where they’ll inevitably end up turned to pulp in the hands of a paper recycler.At my level of collecting, it’s not about turning a profit. With the exception of a few high points, all I’ll manage to do is make sure most of the books here are able to survive another generation or two into the future. If I’m lucky, one or two of them might survive to have a bicentennial and find their way into the hands of someone who loves them like I have. That’s not bad compensation for the time, effort, and expense. 

Pondering on an Egg McMuffin…

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Most mornings when I’m due in the office, I stop by McDonalds for an egg sandwich. I know, I know. Health implications aside, I’ve made a decision that I’d rather read a chapter or two before schlepping down Route 40 than spend that limited time making breakfast.

This morning I found the drive through inexplicably vacant. Pulling in to order, I wasn’t greeted with “May I help you,” but rather “Just so you know we can only do exact cash right now.” I’m assuming it meant I’d need exact change because their electronic payment systems (credit card, Apple Pay, etc.) were down. Networked payment systems go down, I totally get that, but as a matter of principle I wasn’t going to just round up the cost to the nearest dollar or worse, since the only paper money I had in my wallet was a $20 bill. Their prices are near piratical levels already and I can’t remember the last time they didn’t have a “We have no change” sign in the window.

I pulled away without my Egg McMuffin secure in the thought that there’s a Burger King not quite on my route, but close enough to not make a difference in the morning’s timing. Burger King, however, was closed this morning during what should have been about the peak of their breakfast rush. Lights off, drive through barricaded, and not a car to be seen in the parking lot. Looks like I wasn’t going to be getting a bacon, egg, and cheese Croissanwich, either.

After two strikes, the clock had run out on me, which meant heading directly to the office sans breakfast. It’s hardly the worst thing in the world, but it feels like part of the wider trend where everyone seems to be throwing up their hands, giving a shrug, and muttering “Eh, COVID.”

A year ago, I was pretty tolerant of stutter stepping and odd moments that went with figuring out how to live in a plague year. Here we are nearly two years in, though, and I’m not in any way convinced we’ve collectively learned anything. I mean how is there still a change shortage? How have nationally branded businesses not figured out how to, you know, do business… or at least keep the doors open during business hours?

The more gentle-minded among you will be tempted to tell me that everyone is “trying their best during this difficult time” or some other platitude. Based on my observation, I’m not in any way convinced that’s true… and even if it was, it just seems to me that after eighteen months of practice, everyone’s best should be a little better than it is currently.

Of scouts and resellers…

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I go to a respectable number of book sales each year. It’s not an every weekend thing, but six or seven times a year, one catches my attention sufficiently to make venturing off the homestead for it potentially worthwhile. The ones I like to dig into are usually put on “friends of the library” or other organizations who specifically take in book donations – they’re specialists rather than “used stuff” generalists. If I happen to be passing by an estate sale or yard sale, I might stop out of curiosity. I don’t generally seek those out even when someone advertises “lots of books.” It seems my definition of “lots” is wildly different than the average person’s. Nine times out of ten, what’s on offer is a box or two of kids’ books or beat to hell paperbacks.

There used to be a breed of person who frequented these sales called a book scout. They knew their business. They knew their points, editions, conditions, and values and could evaluate a book on sight. The best of them seemed to have a sixth sense about whether there was real value in a book – whether even the newest ultra-modern was a $2 reading copy or a $200 first edition.

Time seems to be replacing proper book scouts by roving bands of resellers. They ply their trade online, making their money in arbitrage – buying for $2 and selling for $3. Their business seems to be one of volume over quality. They’re hell with a barcode scanner and figuring out the spread on Amazon. They collectively seem to know price, but not value. 

These resellers are in there like vacuums sucking up all oxygen in the room – sitting on the floors, sprawled out, making obstacles (if not spectacles) of themselves, trying to scan every barcode in sight. It feels tawdry somehow. There’s not a bit of old-fashioned book scouting about any of it. They surely passed over the $200 book I walked out with for $10 last weekend because it simply didn’t have a barcode to scan. It must be more cost effective to sell 200 books on a $1 margin, but there’s no soul in it.  

I don’t think these guys are evil. They wouldn’t be doing what they do if there wasn’t a market for the $3 book. Increasingly, though, I wonder if my days at the sales are numbered. At some point the sheer aggravation of dealing with them won’t be weighed out by the utter joy of making a real score. There’s a big part of me that would rather just pay a dealer something close to retail than continue to trip over 101 resellers.

What Annoys Jeff this Week?

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1. The cost of comfort. The cost of propane this winter is going to be stupid. By contrast, my electric bill in the winter is usually minimal. By my way of thinking, I could reasonably knock a degree or two off the thermostat if I just put a space heater in the office where I spend my telework days. It’s a fine idea. The office is a nice steady 68 degrees, which by my standards is perfectly comfortable. The problem now, predictably, is that every time I walk out of that particular room – to get a fresh cup of coffee or to make lunch – the rest of the house feels like wandering around a damned icebox. It’s downright unpleasant. I’m not at all sure this new cost saving scheme of mine will survive the arrival of actual winter. I suspect my desire for comfort and convenience will trump my aversion to paying overinflated fuel bills. The next major project here might just be scoping out what it will take to replace my current, elderly air conditioning unit with a heat pump to drive the operating cost of keeping the whole place warm down to something more reasonable.

2. Missing historical context. For some reason the algorithm keeps feeding me all sorts of articles in which people – usually the under 30 set – are opining about all of us now living in the era of a great reset. Most of their puff pieces seem to be based on the idea that some combination of the Great Plague, hundreds of thousands of jobs available, rising inflation, the collapse of the modern financial order under the weight of “late state capitalism,” and a litany of other leftist fever dream issues are the birth pangs of some kind of brave new world. Their earnestness is kind of adorable… but I can’t help but think they’re missing every shred of historical context when they decry their lives in “the worst timeline.”

3. An expired card. The card that I use to pay for basically everything online expired a couple of weeks ago. Since then, I’ve been on the receiving end of a near constant barrage of “card expired” emails when various companies have tried to push through their charges. Updating this information isn’t particularly hard and in most cases it’s not even all that time consuming, but it’s a bleeding nuisance. It really feels like one of those elements of online retail / bill paying that should have a much more elegant solution… and no, the answer shouldn’t be to just hand over my bank accounting and routing information and trust 20 or 30 businesses to keep it secure forever. 

The authentic experience…

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It was pitch black when I left the house Saturday morning for my weekly supply run. These early morning trips for groceries started as a way of avoiding potential plague carriers swarming the supermarket later in the day on Saturday, but have long since become part of the normal rhythm of life. The draw of continuing to avoid as many people as possible is just too strong to ignore. 

My love of avoiding people in a retail setting, however, isn’t really the point. What struck me as the truck rolled down the driveway was an unexpectedly strong memory from childhood. If you didn’t grow up in a specific time and place, it’s not something that’s likely to mean anything to you… but for some of us, it’s a memory that’s almost formative. It’s certainly one of the earliest memories I have that isn’t in some way hazy. 

You see, a long time ago, southwest of Connellsville, Pennsylvania there use to be a shopping mecca called Pechin’s. I remember it from the early 80s. It was a time long before anyone in our part of Appalachia thought of big box retail – easily a decade or more before I saw the inside of my first Walmart. Pechin’s was, in a word, unique. They were a one stop, dirt cheap purveyor for groceries, meats, shoes, books, sporting goods, home improvement wares, baked goods, and an insanely cheap cafeteria lunch. Surely more that hasn’t stuck with me, but let me tell you, five- or six-year-old Jeff was obviously impressed with the place.

I remember distinctly the whole place having a pronounced rickety, held together with bailing twine and duct tape feel. I can’t imagine it would ever pass modern health and safety standards, but it was good enough for those of us from the back half of the last century. 

Why did this long-forgotten memory come flooding back on a Saturday morning in October? I’m guessing because all of those trips in the 80s involved piling into the car well before sunup, for the hour plus drive across Garrett County and into southwestern Pennsylvania. The early bird gets the worm and all that. 

The internet tells me that the original Pechin complex is long gone – done in by the death of the founder and driving force and later fully erased by fire – but that the name lives on in smaller, and surely less colorful stores. Somehow, I doubt today’s shoppers are getting the authentic Pechin’s experience.

I’m glad I did.

Another winter of discontent…

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Remembering the fiasco of getting anything shipped between Thanksgiving and Washington’s Birthday last year, I’ve been in a bit of a race to pick up some books. It’s not that I’m in any danger of running out of things to read, but since I have a habit of picking up a series and then racing through it to the end, there are a few titles it’s going to be better to have on hand for when delivery services go absolutely sideways again this year.

Watching the supply chain struggle to not even keep up over the last year, it really feels inevitable that loading it down with the standard end of the year holiday surge will see the whole delicate machine grind to a near halt, if only temporarily. Products will still be flowing, of course, but there’s no guarantee that was moving through the network will be what you ordered. I fully expect basic delivery of goods to be almost unusable for a good part of the late fall and winter. Sure, I suppose your stuff will arrive eventually, but “timely service” isn’t going to be something to expect.

By this time next month, I’m planning to drastically curtail my use of online shopping and delivery. The sheer aggravation of waiting for weeks or months on things that should arrive in a day or two just isn’t worth it. I’ll draw down the stocks I’ve put up for the winter, or shop regional retail if it’s absolutely unavoidable. Now if I could just find the last book or two I’m looking for (at something less than fully-loaded collector prices), I feel like I could be all set to ride out another winter of discontent.

I’m not under any delusion that the supply chain will be completely untangled in 2022, but by the time the last Christmas card arrives in February or March, maybe last mile delivery will at least be usable for household basics again. I’m certainly preparing myself to see as much or more disruption than we did in in the closing weeks of 2000 and the first months of 2021. It’s one of those cases where I really hope I’ll be proven wrong and over reactionary… but I don’t think I am or will be.