I’d be hard pressed to point out any of the flagship iPhone versions that I haven’t had on my hip at some point over the last ten years. As our friends in California rolled out their latest and greatest this afternoon, I can only sit in awe of their ability of convincing me to part with a large chunks of cash on a near yearly basis. It’s a pretty slick business model if you can get people to go along with it. Based on the numbers that Apple keeps putting up every year, a lot of us agree with them.
Because I was late in getting my hands on the iPhone 7, I’m a few months out of cycle for my regularly scheduled replacement. It means I’ve got some time to ponder the next purchase – which is rarely a good thing when it comes to “need it now” devices.” Then again $1,000+ on something that’s going to live in my pocket, locked in a metal case at the office, hooked on my belt, or repeatedly fall off the dash onto the floorboard, and then be traded in twelve months later maybe it should be more of a thoughtful process. It’s the very definition of a depreciating asset.
I’m planning on changing carriers (thanks AT&T for sucking so bad while I’m sitting in my own living room) so I’ve also got that mess to figure out. Based on the estimates of availability, there’s going to be plenty of time to sort out those details too.
A big part of me wishes there wasn’t, because as usual, I’d really like for Apple to just shut up and take my money.
1. The speed at which you can go from hero to zero and back again. They say no one remembers all the good stuff you did past that one time you do something bad. That’s probably true enough. Good and bad, in my experience, are simply matters of perception though… and the whiplash between one person declaring you a shithead and the other proclaiming your glory is probably something I will never get use to. It’s a good thing we don’t have objective and standard measures of performance against which all things can be judged.
2. People always notice the big things. Tell people they have to work a double shift and that eight hours is as noticeable as a sore thumb. Let that same eight hours slip away in increments of 15 minutes here and 45 minutes there and no one seems to notice much. I notice, of course. I notice because I value my time more highly than just about any other commodity. If I were to start randomly showing up between 15 and 45 minutes late with no notice or explanation, it’s a fair bet suddenly that incremental time would start being important to more people than just me… and I’m feeling just passive aggressive enough to see about putting my pet theory to the test.
3. Home maintenance. I bitch a lot about home ownership. With that said, I should note that I really do love the house I’m in. What’s grating on my nerves at the moment, though is the “systems maintenance” do loop I seem to be suck in at the moment. Water heaters, gutters, HVAC, sundry other appliances all need their fair share of attention – some more than others. As with every aspect of home ownership it always boils down to a simple matter of time and/or money. As both are in somewhat short supply at the moment, I hope I can be forgiven my slightly jaundiced view on the joy of home ownership at the moment.
Well, it’s Tuesday. I spent a small shit ton of money and burned off eight hours of vacation time.
I also learned an important thing. Usually I think of Tuesday as Monday Part 2. Usually it is annoying and I return home in something of a foul mood. Today there wasn’t a foul mood to be seen… and that despite the cash outflow and “wasted” time off.
The lesson here is that the issue really isn’t Tuesday. Turns out the foul mood isn’t generated by the day of the week, but rather what I’d normally spend that day of the week doing.
That’s good information to have… but begs the bigger question of what the hell I’m going to do about it.
Most days I watch the local morning news out of Baltimore. During the week, mostly I’m keeping an ear open for the traffic reports and weather forecast. On the weekends, I imagine it’s just force of habit more than anything else. In any case, I should probably change that habit, because as often as not, Baltimore news just agitates the hell out of me.
Take this morning, for instance – when one report was covering the continuing deterioration of the city’s water system and proposal that rates be increased 9% a year over each of the next 3 years. Municipal water systems are almost the working definition of the kind of services one might expect a city to provide, but of course much of the utility network undergirding Baltimore has been buried for more than a century. That’s long past the time even the most ambitious of engineers would have imagined their work staying in service. If you defer maintenance on such a system long enough all manner of bad things will tend to happen to it. That’s the situation Baltimore is facing.
Maintenance, of course, takes money and that’s one of those things that Baltimore never seems to have. It’s one of those pesky consequences of making policy decisions that chase your tax base out of the city and into the county. But this morning, the story focused on a “local activist” who opposed this “vicious rate increase” even while admitting that he knew the system needed upgrades almost city-wide.
I suppose my real question is, if the those who use the water – the people and businesses served by the municipal water system – aren’t responsible for paying to keep the system running, who is he proposing foot the bill? For some reason I’m catching the scent of another Baltimore City boondoggle the cost of which the city is going to try to pass along to the more than 5 million Marylanders who don’t use the city’s water. I’m also more than a little curious as to how I can tap into that alternate payment source if they day ever comes when I need to replace my well.
I mean if water is a right and should be provided for “free,” someone else should pay for it… or maybe that’s only true as long as the cash flows one way: from everywhere else in the state towards the Inner Harbor.
1. People who can’t end a meeting on time. I’m perfectly fine admitting that in consideration for your money, I am perfectly willing to sell you eight hours of my time. It’s a done deal. However, I feel an increasing need to make it clear that level of payment does not include any extras. I know that everyone is busy – and that we’re forced to live within an artificially constrained manpower allowance. All that means is there’s likely to be more work than people available to do it in the time you have purchased from us. As this is not a circumstance I created, it’s therefore important to know that if you want more of my time over and above that agreed to in the basic service package, well, the meter is going to have to start running. Or you can just start ending meetings on time. Either way.
2. People who use my desk as a phone booth. I don’t have any earthly care if someone needs to take a personal call at the office. Life happens and often it happens during weekdays. Please, go take that call if you need to, but for the love of Christ the Almighty Redeemer, can you please take it back to your own desk, or out in the hallway, or anywhere other than hovering three feet away from me while you’re doing it? I know these calls are very important, but I don’t have any need or desire to listen in on one half of the discussion about your latest trip to the doctor, what a shit day your significant other is having, or the baby’s last bowel movement. As it turns out, the concept of privacy doesn’t just protect you, but it also protects me from thinking you’re an enormous asshat.
3. Seeing the cashier. Generally when I pull up to the gas pump it’s because I want to top off the tank and be back on the road in as expeditious a manner as possible. What I don’t want to experience is card #1 being rejected, card #2 being rejected, and then hearing a tinny voice over the intercom letting me know that I need to come inside to pay. No, I don’t. That’s especially true because we’re not living in 1985. If the 20 credit card readers you have outside aren’t working, what on earth would make me think one of the two you have inside would be up and running? Walking inside and then standing in a line fifteen people deep to find “we’re only taking cash” would pretty much just add insult to already wasted time. So no, if you’re not going to make it easy for me to give you my money, I’ll happily drive next door and give it to your competition.
1. Lawn boats. Every morning I drive past three houses that are literally falling down around their occupants. At least I assume they’re occupied because I occasionally see people coming and going. At each of these three houses there are boats on trailers, boats on blocks, and boats shoved back into the bushes. These are obviously not new boats, but I’d estimate conservatively that each one of these homes has at least $100,000 in boats sitting around it. Now that pesky logical part of my brain is just dying to know the thought process for someone who would let their home fall to pieces hanging on to a personal fleet larger than some third world dictators. While I’d never tell anyone how to spend their money, it seems to me that at some point selling off a boat or two and patching the hole in your roof with something other than a tarp would be a good idea. But what the hell do I know about anything?
2. Help desks. Why do we call them that? It’s certainly not a case of a name that follows a function. Given the sad state of customer service in general I suppose that shouldn’t be a surprise. I’m probably just a fool for expecting things to work the way they’re supposed to – or maybe I’m even more the fool for expecting anything at all. But in all seriousness, if the standard is going to be a help desk that is essentially unwilling or unable to provide any help why not just throw them over the side. If the official policy of the organization is to cripple individual computers to the point where the user can’t make even basic fixes to settings it strikes me that the help desk should be able to fix the occasional problem that crops up instead of an 800-number designed to give the illusion that something, someday might happen.
3. Foreign flagged “protestors”. When you show up at a political rally waving a foreign flag and then violently attack people who peaceably attended that rally, you are not a protestor. You’re a criminal whose opinion is unworthy of further consideration. In fact once you’ve decided that marching under the flag of a foreign county and dispensing violence in the street sounds like a good idea, the only two things I can consider you are either a) a domestic terrorist or b) an agent of foreign power intent on disrupting the lawful electoral process. In either case, you have proven yourself unworthy of any consideration beyond how to disperse and apprehend you and your fellow travelers.
Ten days ago a friend of mine who I first met as a vet tech at Winston and Maggie’s primary care joint sent me a message wondering if any associates of mine were looking for a puppy. They had an owner surrender come in to the office diagnoses with parvo. If you haven’t spent any time around dogs, that diagnosis may not mean much to you, but take my word for it that parvo is a nasty bastard. It’s not quite a death sentence, but even with quick and aggressive treatment, survival is something of a dice roll.
Because it’s so often difficult and expensive to treat, a common response across the industry is to let the sick pup go easy. My friend went the harder – and more expensive – route and took this little slip of a puppy home and treated her out of pocket. That’s going above and beyond in my book. I found out today that instead of placing this pup in a new home or even keeping her, my friend got in touch with the young family who gave her up because they couldn’t make the finances of treatment work.
No one brings home a new puppy thinking that a few days later they’ll be facing thousands in veterinary bills. I know better than most that those bills do crop up though. The family made the right, but a hard decision to give her up and give her a chance at life. My friend made the even harder decision to give her back. I know she didn’t do it for public recognition, so I’ll keep names and identifying details to myself, even so I think this one deserves a pat on the back or a scratch behind the ears, whichever is more appropriate.