Tag Archives: productivity

What Annoys Jeff this Week?

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In the best spirit of the Christmas season, I feel like I should throw out something that doesn’t annoy me this week first. That’s the fact that today marks the Winter solstice for 2023. We’ll now begin seeing incrementally more daylight each day. If that’s not cause for celebration, I don’t know what is.

However, it wouldn’t be Thursday if there weren’t at least a few items to call out as annoyances for the week. As my ultra-long Christmas weekend is now underway, though, I’ve shaved it down to two instead of the normal three and present them to you in no particular order.

1. Calculations. I usually do a reasonably good job at calculating how much leave I have to “use or lose” at the end of the calendar year. I base all of my other leave planning around needing 64 hours to cover the week of Christmas and the week of New Year. The fancy pants automated leave tracker, though, is telling me I’ve unexpectedly miscalculated by approximately 10 and one half hours. If it’s right, it means I could be leaving more than a day’s vacation on the table. If I’m right, it means my use or lose balance for next year will be 10+ hours short. I think I’m right… but not with enough conviction to take a risk of losing vacation time. So I guess my vacation is starting mid-afternoon Thursday instead of at close of business Friday. That part isn’t actually annoying, but having such a large variance in my normally precise end-of-year calculation is, at a minimum, perplexing.

2. One more thing. I’ll never understand the mad rush of some people at this time of year to get just one more thing done before turning out the lights for the year. As I’m plodding through the week, I couldn’t help but notice that there are at least seven separate actions sitting in our tracking database with deadlines between Christmas and New Years. Someone at echelons higher than reality actually looked at those things and thought, “Yup, we absolutely have to have an answer on these absolute nothings before the dawn of 2024.” That’s just the stuff that people have bothered putting in the “official” tracker. The week will be replete with unofficial asks as well. Look, if it’s something involving a hazard to life and property, sure, the holidays are just another few days of the year… but if it’s just standard requests for information, maybe stow it for a week or two until someone might actually give a shit. Otherwise you’ll get what you get… and I promise you it won’t be much.

Towards a modern theory of office work…

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A hundred years ago when Henry had Model T’s sliding off the assembly line at River Rouge, the standard 8-hour work day made some kind of sense. That line ran at a steady clip for 8 hours and each person performed X task or attached Y widget. One task necessarily had to follow the other and it all needed to be synchronous.

Easily one of the most farcical things in the world is the idea that assembly line techniques should be applied to working with information. As a desk jockey, my work is annoying but synchronous. A large portion of the things I touch over the course of the day depend on input from one or more people who may a) be out of the office; b) have other competing or higher priority issues; c) need to gather additional information from one or more other people; or d) have retired on duty and don’t give a rat’s ass who needs what or when. As often as not, there’s no particular order of operations because Task A isn’t necessarily reliant on Task B being all the way done.

In spite of the work being largely asynchronous, my work day is a regularly scheduled 8.5 hours. The hours are more or less fixed. And you can count on one hand the number of days I’ve worked in the last 20 years that have included a full 8 hours of production. On my best days, an easy two or more hours is pissed away just by waiting for other people to do something or provide some information. On days that are not the absolute best, productive time might be just one or two hours with the rest being lost in the sauce.

The real ridiculous bit of this is that regardless of whether time is productive or not, the expectation is that you’re mostly at your desk for the duration. It feeds the age-old illusion that the appearance of work is far more important than the reality of being productive, in spite of any logic to the contrary.

It seems to me that once you’ve cleared the deck of the day’s required work – whether that took you three hours or eight, your day should be pretty much done; Congratulations! You’ve won at working today. Get on outta here. The notion, most often held by those of the managerial persuasion, that people with time on their hands should cast around looking to pick up work from someone else is patently ridiculous. It’s a sure path to end up not just being assigned your work, but also some of the workload for two or three of the local office slugs. Instead, by common consent, what really happens is we stay firmly ensconced at our desks providing the illusion of productivity, but being 300 posts deep in r/AmItheAsshole.

Look, people are going to abuse whatever system you put in place. We seem to be hard wired to get away with whatever we can get away with. All I’m saying is that applying 1920’s industrial management principles to an information workforce in the 2020’s might not be getting anyone the best bang for their buck… but it’s the path of least resistance, so here we are.

Keeping up appearances…

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I had to host a meeting today. Those of you who have been following along for a while will know how I feel about meetings. In my 20 years of government service, I’d estimate that no more than five meetings I’ve attended couldn’t have been an email instead. All the information would have been conveyed and everyone would have saved big swaths of their day. Nevertheless, the powers that be demand that there be meetings, so meetings we shall have.

Today I hosted a meeting about the annual conference / boondoggle / waste of time that for reasons that defy any kind of human logic has lain on my desk for the last nine years. This meeting absolutely could have been an email. I talked about three schedule changes and a few administrative notes, asked for questions, and called a halt all within 16 minutes. It was still 16 minutes too many. 

The only reason I even scheduled this meeting was because there’s another meeting next week where my senior rater’s senior rater might possibly ask when we had the last working level meeting for this project. If this happens, I can say without any purpose of evasion that yes, we met just last week on this topic and all is well. 

The real work on this questionable exercise won’t start for about two months yet. Then the occasional meeting might be almost justified. For now, it’s mostly a function of keeping up appearances… and as we all know, in the belly of the bureaucracy, the appearance of productivity and accomplishment is far, far more important than actually achieving either those things. 

Keeping holiday time…

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It’s that time of year again. In the last few days of run up to Thanksgiving, it’s obvious that no one’s got their heart in it; Even those that are here aren’t really here. Sure, physically some of us are banging around the office, but everyone is somewhere else in their own mind – tucking in to a proper holiday dinner, Black Friday shopping, or generally being anywhere other than cubicle hell.

Next week everyone will trickle back. There won’t be enough of us to pretend it’s a flood. There’s too much leave to be taken between now and the end of the year. Like dragons, we hoard it just for the joy of seeing that vast pile of time burned in a conflagration roaring across the closing weeks of the year.

Sure, there will still be a few of the bosses who want to pretend that it’s business as usual and everything is getting done. But the rest of us will know better. The five weeks between Thanksgiving and New Year’s Day are a land out of time. To fight against it in any but the most dire circumstances is the height of folly and you’ll never convince me otherwise.

Even now, a few days before Thanksgiving, I can feel the inexorable draw of Holiday Time. And that’s the real magic of the season.

An awful lot of time…

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Sitting in the office all day gives you time to think.

It gives you time to think about smelling other people’s meals, and listening to their phone conversations, and their wandering around from cube to cube looking for an ear to bend, and the hour wasted traveling to and then another hour wasted going from that monument to early 20th century management philosophy.

Yes, sir, sitting in the office gives you an awful lot of time to think.

I’m quite sure there are people out there who are dying to get back to the office full time. God knows there will be plenty of senior leaders who can’t wait to get back to preening in front of town hall meetings and capacity crowds conferences – and seeing their toiling minions stacked elbow to asshole across whole floors filled with cubicles.

More than anything, though, sitting in the office is full of time to think about how utterly ridiculous it is to sit in an office when every single touch point of your day involves email, phone calls, and shuffling electronic information from one place to another. If you’re heart doesn’t seeth with just a little bit of rage knowing it could all be accomplished from any place on the globe with a reliable internet connection and a cell phone, well, I’m not entirely sure you’re thinking about work as a product and not as some kind of half-assed social activity.

As long as those running the show put as much or more premium on the quasi-social elements like maintaining a “corporate culture” and the farcical notion that “real” communication can only happen face to face, no amount of real world evidence seems likely to move the needle away from 1950s ideas of what working looks like.

There’s still no formal guidance on what the new and improved “return to work” plan will look like here in the belly of the bureaucracy. I’m told they’re working on an updated plan at echelons higher than reality. If precedent is prologue, I’ll expect this new plan to cleave as close as humanly possible to exactly how things were done in the Before Times and ignore as much as possible the last two years happened at all.

A $15 Rolex…

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There’s one web-based application that is an indispensable part of the job I was nominally doing today. The trouble is, that app went out of service at about noon yesterday and didn’t come back online until an hour before I punched out for the day today. I’m reasonably good, but cramming 12 hours of work into the last hour of a Friday afternoon isn’t going to happen.

As a tiny cog in our wealthy uncle’s great green machine, I’m no stranger to sitting around with my thumb up my ass. Life in the bureaucracy guarantees you’ll spend a not insignificant amount of time in that position.

I have to wonder, though, if we’re really as dependent on networks, and systems, and processes that are apt to create single points of failure repeatedly, why haven’t we come up with a way for these systems to be redundant or develop some method of continuing to get the job done when the computers don’t work. As it sits now, all it means is a 24 hour backlog waiting for someone (read: me) to clear it out on Monday. That’s assuming the great network administrators in the sky really finished whatever voodoo ceremony was necessary to fix things permanently. That doesn’t even begin to account for the inevitable bitching and complaining from echelons higher than reality wondering why everything is taking so long, suspenses were missed, and we’ve given the distinct impression of not having done a damned thing for almost two full days.

Thank God my terminal doesn’t launch the nukes or make sure a reactor gets shut down safely, because from where I’m sitting the whole creaking edifice feels about as reliable as a $15 Rolex.

On making a difference (or not)…

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The number of people who call my phone thinking they can steamroll me with some variation of the phrase, “My boss said…” would honestly blow your mind. I’m sure whatever their boss said carries some relative weight… with them. Since their boss is almost never anywhere on the list of people who sign my yearly performance evaluation, what we generally have is them passing along information that could, in a certain light, be considered interesting to me, but that is also almost entirely irrelevant.

I promise, I’m not out here making shit up as I go along. If I’ve done something, it’s because someone who does figure into my rating chain has either told me to do it or will support my interpretation of whatever led me to take a specific action.

After nearly twenty years at this, I don’t get impressed or intimidated by titles or shrill voices. But feel free to call and raise your complaint. I may even smile and nod sympathetically right before I proceed with doing whatever I was about before you called.

Follow my advice. Don’t. Either way, it honestly makes absolutely no difference to me. But good luck when someone higher up the pecking order asks your boss why it didn’t get done.

Cynical and jaded…

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My laptop took 90 minutes to boot up this morning. Combined with the more than an hour it took to get access to our primary workspace, that put me about three hours into the workday before I could really even start “working.” That’s the point at which I realized that thanks to some very helpful new “improvements,” I didn’t have access to one of the email boxes I need to do my actual job.

The whole thing got mostly unfucked sometime after I’d have usually gone to lunch, so now you can add general hangeryness to the mix of what was stupid today. Add it atop all the things, unseen, piling up in the mailbox I’m supposed to be working out of today. They were all things piling up on me, because I’m the designated stuckee for the next week, so there’s no reprieve in knowing I can just pass the buck to the next sucker who comes along.

The very best part of today is that even though all my systems are now “working,” in order to send an reply from Mailbox #1, I first have to copy the body of the email and the intended recipients into a Word document, close Mailbox #1, open Mailbox #2, paste in the reply itself and the rest of the email thread, manually build the distribution list, hit send, close Mailbox #2, reopen Mailbox #1, and hope the reply shows up. All told, something that should be as easy as sending email could take 5-10 minutes per message depending on how slowly the software opens and the size of the distribution list. There’s a recurring report on Monday with upwards of 100 recipients. It may be the only thing I get done before lunch.

Normally I roll my eyes at coming to the office to do things I could just as easily do from home. Today, of course, I spent a large portion of the day not even able do those things. If you ever find yourself thinking I’m too cynical or jaded, I promise you, it’s all for cause.

Long and lingering…

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So we’ve been back to the new, new normal for a few weeks. I’ve never been in love with cube farm life – much less so after demonstrating that 95% of my weekly tasks can be completed from the comfort of my sunroom office at home – but I like getting paid, so I more or less toe the line. It’s something to bitch and complain about, so at least I’ve got that going for me.

While being back in the office is less than ideal, the shift to two day per week telework has been surprisingly helpful during this transition. Adding a mid-week day at home to my traditional Telework Monday at least breaks up the otherwise unpunctuated days of loitering in cubicle hell between Monday and the weekend. The middle of the week reprieve makes the three other days considerably more tolerable. There’s nothing, of course, that would make a week in the office all sunshine and lollipops, so anything that makes it even marginally more endurable is a net good overall. Never let it be said I can’t acknowledge the small mercies when I see them.

There’s still the vague promise of allowance for an additional telework day or two in every pay period working its way through our Byzantine review processes. As of this afternoon it remains spoken of, but un-adopted. I’d optimistically looked for official word on that to reach us by this point, though that’s obviously more a case of my own wishful thinking than the reality of the speed at which the paperwork flows. That more days, even if only an even split between home and office easily qualifies as a win – an opening gambit for future agitation if nothing else… but with each week that passes without it being enshrined into policy, procedure, and guidance there’s more opportunity to get it twisted or for it to become just one of those things we talked about but never put in practice.

Such is life in cubicle hell… where good ideas go to die a long, lingering death.

I dissent…

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It’s not so much the “going back to the office” that’s agitating. I mean it is agitating, but that part was predictable. Sitting in a windowless room decorated in shades of gray and tan for eight hours to do exactly the same things I do while having a view of the woods of Elk Neck is, in a host of ways, unimaginably stupid. Even so, what’s raised my ire today is more the little things – like the 90 minutes a day utterly wasted every time I have to schlep to and from an eight hour stint in cubicle hell.

If I were a younger man, less vested, less tethered by the promise of lifetime health insurance and a pension, I’d be casting an awfully broad net right now. As it is, I’ll have to content myself to search for more flexibility among a smaller pool of potential employers. Many of those, I’m sure, share a common love of looking out over a vast sea of filled cubicles, because no one does group think quite as well as those whom our rich uncle has trained up for lofty positions of “leadership.”

Commuting, as far as I can tell, is nothing more than an added insult to the original injury of having an open bay cube farm inflicted on you in the first place. It’s mind boggling that we’ve collectively decided that this is the “normal” everyone wants back.

I dissent in the strongest possible terms.