There’s one web-based application that is an indispensable part of the job I was nominally doing today. The trouble is, that app went out of service at about noon yesterday and didn’t come back online until an hour before I punched out for the day today. I’m reasonably good, but cramming 12 hours of work into the last hour of a Friday afternoon isn’t going to happen.
As a tiny cog in our wealthy uncle’s great green machine, I’m no stranger to sitting around with my thumb up my ass. Life in the bureaucracy guarantees you’ll spend a not insignificant amount of time in that position.
I have to wonder, though, if we’re really as dependent on networks, and systems, and processes that are apt to create single points of failure repeatedly, why haven’t we come up with a way for these systems to be redundant or develop some method of continuing to get the job done when the computers don’t work. As it sits now, all it means is a 24 hour backlog waiting for someone (read: me) to clear it out on Monday. That’s assuming the great network administrators in the sky really finished whatever voodoo ceremony was necessary to fix things permanently. That doesn’t even begin to account for the inevitable bitching and complaining from echelons higher than reality wondering why everything is taking so long, suspenses were missed, and we’ve given the distinct impression of not having done a damned thing for almost two full days.
Thank God my terminal doesn’t launch the nukes or make sure a reactor gets shut down safely, because from where I’m sitting the whole creaking edifice feels about as reliable as a $15 Rolex.
The number of people who call my phone thinking they can steamroll me with some variation of the phrase, “My boss said…” would honestly blow your mind. I’m sure whatever their boss said carries some relative weight… with them. Since their boss is almost never anywhere on the list of people who sign my yearly performance evaluation, what we generally have is them passing along information that could, in a certain light, be considered interesting to me, but that is also almost entirely irrelevant.
I promise, I’m not out here making shit up as I go along. If I’ve done something, it’s because someone who does figure into my rating chain has either told me to do it or will support my interpretation of whatever led me to take a specific action.
After nearly twenty years at this, I don’t get impressed or intimidated by titles or shrill voices. But feel free to call and raise your complaint. I may even smile and nod sympathetically right before I proceed with doing whatever I was about before you called.
Follow my advice. Don’t. Either way, it honestly makes absolutely no difference to me. But good luck when someone higher up the pecking order asks your boss why it didn’t get done.
My laptop took 90 minutes to boot up this morning. Combined with the more than an hour it took to get access to our primary workspace, that put me about three hours into the workday before I could really even start “working.” That’s the point at which I realized that thanks to some very helpful new “improvements,” I didn’t have access to one of the email boxes I need to do my actual job.
The whole thing got mostly unfucked sometime after I’d have usually gone to lunch, so now you can add general hangeryness to the mix of what was stupid today. Add it atop all the things, unseen, piling up in the mailbox I’m supposed to be working out of today. They were all things piling up on me, because I’m the designated stuckee for the next week, so there’s no reprieve in knowing I can just pass the buck to the next sucker who comes along.
The very best part of today is that even though all my systems are now “working,” in order to send an reply from Mailbox #1, I first have to copy the body of the email and the intended recipients into a Word document, close Mailbox #1, open Mailbox #2, paste in the reply itself and the rest of the email thread, manually build the distribution list, hit send, close Mailbox #2, reopen Mailbox #1, and hope the reply shows up. All told, something that should be as easy as sending email could take 5-10 minutes per message depending on how slowly the software opens and the size of the distribution list. There’s a recurring report on Monday with upwards of 100 recipients. It may be the only thing I get done before lunch.
Normally I roll my eyes at coming to the office to do things I could just as easily do from home. Today, of course, I spent a large portion of the day not even able do those things. If you ever find yourself thinking I’m too cynical or jaded, I promise you, it’s all for cause.
So we’ve been back to the new, new normal for a few weeks. I’ve never been in love with cube farm life – much less so after demonstrating that 95% of my weekly tasks can be completed from the comfort of my sunroom office at home – but I like getting paid, so I more or less toe the line. It’s something to bitch and complain about, so at least I’ve got that going for me.
While being back in the office is less than ideal, the shift to two day per week telework has been surprisingly helpful during this transition. Adding a mid-week day at home to my traditional Telework Monday at least breaks up the otherwise unpunctuated days of loitering in cubicle hell between Monday and the weekend. The middle of the week reprieve makes the three other days considerably more tolerable. There’s nothing, of course, that would make a week in the office all sunshine and lollipops, so anything that makes it even marginally more endurable is a net good overall. Never let it be said I can’t acknowledge the small mercies when I see them.
There’s still the vague promise of allowance for an additional telework day or two in every pay period working its way through our Byzantine review processes. As of this afternoon it remains spoken of, but un-adopted. I’d optimistically looked for official word on that to reach us by this point, though that’s obviously more a case of my own wishful thinking than the reality of the speed at which the paperwork flows. That more days, even if only an even split between home and office easily qualifies as a win – an opening gambit for future agitation if nothing else… but with each week that passes without it being enshrined into policy, procedure, and guidance there’s more opportunity to get it twisted or for it to become just one of those things we talked about but never put in practice.
Such is life in cubicle hell… where good ideas go to die a long, lingering death.
It’s not so much the “going back to the office” that’s agitating. I mean it is agitating, but that part was predictable. Sitting in a windowless room decorated in shades of gray and tan for eight hours to do exactly the same things I do while having a view of the woods of Elk Neck is, in a host of ways, unimaginably stupid. Even so, what’s raised my ire today is more the little things – like the 90 minutes a day utterly wasted every time I have to schlep to and from an eight hour stint in cubicle hell.
If I were a younger man, less vested, less tethered by the promise of lifetime health insurance and a pension, I’d be casting an awfully broad net right now. As it is, I’ll have to content myself to search for more flexibility among a smaller pool of potential employers. Many of those, I’m sure, share a common love of looking out over a vast sea of filled cubicles, because no one does group think quite as well as those whom our rich uncle has trained up for lofty positions of “leadership.”
Commuting, as far as I can tell, is nothing more than an added insult to the original injury of having an open bay cube farm inflicted on you in the first place. It’s mind boggling that we’ve collectively decided that this is the “normal” everyone wants back.
It took just under 100 minutes from the time I pressed the power button until the time my computer was fully booted up and ready to work. I’m sure it was downloading and applying some very important patch or update that we just couldn’t live without, but why that sort of thing couldn’t have been pushed on any number of the nights when my computer was dormant, but connected to the network by VPN, I’m sure I don’t understand. Later in the afternoon,I got the opportunity for another restart and update. Whatever. If that’s how our rich uncle wants me to spend a third of my time on the clock today, that’s his issue… but don’t ever tell me that having asses in these seats is about “productivity.”
The rest of the day was mostly keeping up with email and fiddling around with databases that it was my job to fiddle with today. This was all accompanied by the background noises, from a few cubicles down the row, of a colleague deeply in the grip of allergy season and their regular snorting, coughing, and hacking. Of course then there were the seven other people here with their own phone calls, random conversations, and general distractions rounding out the day. Remind me again why I should be in a hurry to return full time to a room full of this?
With the exception of being the designated warm body present to press the button that grants access to our little room, I’d be hard pressed to identify one thing that was better or more effectively done today because I was sitting in my cube rather than in my own office at home. Reports didn’t get done faster or with more precise information. The databases weren’t updated any more promptly. Yet, there I sat. Because it’s how we’ve always done things… and we operate in a world where that’s more than enough justification for the people who make the decisions.
I’ve been back to work from Christmas vacation for two weeks, but between the time off and plague-encouraged telework, this was my first day back in the actual office in a month.
After ten months of this, can’t we all just agree that for most “office work,” cramming a metric shit ton of people into a physical office is a ridiculous holdover from the age of typewriters, carbon paper, and gray flannel suits?
There are two thoughts that really occur to me at this late stage: 1) If there are still people not pulling their weight while working from home, you probably should consider letting those people go find other opportunities since they’re, by definition, excess to requirement; and 2) If there are “core missions” that haven’t been getting done and it hasn’t caused a catastrophic failure of your office is supposed to be doing in the last ten months, that “core mission” is probably a waste of time.
This was an unprecedented moment to revolutionize the workplace… but it feels increasingly obvious that we’re collectively going to blow the chance and drive straight back to “business as usual” the moment some percentage of the population has gotten their shots.
It would almost be farce if the inevitable result wasn’t so damned predictable.
I’ve realized this week, though hardly for the first time, that a disturbing amount of my workload exists purely because people can’t be trusted to do what they’ve been told to do.
Let me give you an example. There’s a report that’s been due every Friday for months. Instead of doing something like sending out a message that says “Hey, you need to turn this information in every Friday until we tell you to stop,” and then expect that grown adults will be able to do that, every Friday morning we prep and send out an Official Reminder that the exact same information is going to be due again next week. Instead of doing a thing once time, we do it 52 times… because expecting alleged professionals to do their job is a problematic course of action.
Another example? Sure. We have a system that keeps track of all the official things people are supposed to be working on. Every office has access to this system and can see what’s assigned, what’s in progress, what’s due, and what’s late with the click of a few buttons. We send out a weekly reminder on those things too… actually, now we send out that reminder twice a week since, again, alleged professionals can’t be troubled to keep track of what they’re supposedly doing.
If you’re thinking that failing to do your damned job would lead to some kind of adverse action, you get partial credit. Nothing bad happens to the people who are days or weeks late getting the job done, but my little part of the Great Green Machine finds itself with more work to poke, prod, cajole, and plead with people to do whatever it is they were assigned to finish.
Those at echelons higher than reality seems to think that the problem is in not passing out enough reminders. I tend to think the problem lies in people being irresponsible and not getting a well-deserved ass chewing as a result.
I spent most of the morning having another close encounter with modern dentistry. It was a little “warranty work” on a filling that failed way earlier than it was supposed to, so at least I wasn’t out of pocket for the extra pain and aggravation. That said, my general hatred for visiting the dentist’s office isn’t really the point.
Since I was a slobbery mess and the day was more or less half over, I plugged in my laptop and spent the late morning and afternoon working from home. If I’m going to spend a few hours dribbling coffee down my chin, I’d rather do it in the comfort of my own office than in the open bay cubicle hell where I practice my trade most other days.
Let me start by saying that I’ve missed working from home. Circumstances the last couple of weeks have conspired to make it something like too hard to do. eventually I hope to get back on a semi-regular schedule. Instinct tells me that’s going to be a long time coming, so I’ll need to steal a day wherever I can.
What struck me most today, though, was how easy a time I had getting through something that I’d spent the last two days in the office trying to knock out. It wasn’t a particularly hard task, but it required integrating information from a couple of different sources into a reasonably coherent whole. It’s the kind of thing that requires attention to detail… and frankly I can’t think of any place worse than a standard office cubicle to try to make sense of something that requires focused attention. Between the random meetings, people dropping by just to chat, the gods on Olympus deciding you need to work on other “priorities” for a few hours, and the general hum and buzz of 30-odd people all working in the same 25’x75′ space, it’s a bloody marvel that anything ever gets finished. Of course that’s assuming that anything actual does ever get finished, which could easily not be a valid assumption.
In conclusion, whoever decided that cubicles represent the best way for information workers to get their job done was a fucking idiot and I hope his soul is condemned to eternal torment… like by never getting more than 37 uninterrupted seconds to try completing a fairly simple and routine task.
1. Nextdoor. My neighborhood is one of many that have elected to use the Nextdoor website and app to take nosy-neighborness to the next level. The current conversation that seem to be monopolizing everyone’s time is focused on barking dogs, the causes, and what can be done about it. Participants are divided into two broad camps by this discussion. Without spending time recounting the dozens of posts, I fall pretty firmly into the camp that says that even though the lots here are large, we do, in fact, live in a neighborhood. That means we all have to endure a certain amount of fuckery we find personally obnoxious from neighbors (and their dogs). Yes, I’ve heard the occasional barking dog – and from time to time, mine have contributed to the cacophony. In the grand scheme of obnoxious shit neighbors do, the dogs aren’t even close to the top.
2. The House of Representatives. A few weeks ago, at least according to leaders in the House, the President of the United States represented a clear and present danger to the republic. Hearings had to be conducted and a vote held with all possible haste. Since then, though, the leaders of the House have spent weeks sitting with their collective thumbs up their own asses while refusing to deliver the charging documents to the Senate. Since they seem to be in no rush to get the trial underway, I can only assume House leaders no longer think President Trump is a pressing threat to the country. If he were, surely they would have pressed for a trial to go forward as quickly as possible… unless, of course, these fearless leaders of the House are more interested in political theater than actually standing upon their dire warnings for the future… and dealing with the fallout from their actions.
3. Doing for others. I’m generally open to lending a hand, or taking on a project, or generally at least attempting to make myself helpful. What I have consistently resented the hell out of over the course of my career are the things that land on my desk that could have been done by someone else faster or with less explanation required than pushing it over to me with a laundry list of instructions. I’ll be the first to admit I don’t know the details of everyone’s workload, but I’m willing to bet that if I walked the halls I’d be hard pressed to find someone with more ash and trash cluttering their inbox than I’ve had this week. The fact that so much of it is stuck there by “trusted professionals” who could handle it themselves isn’t surprising, but it is annoying as hell.