Sitting around the emergency vet on a Friday night with not much to distract you leaves a lot of time to think… and to observe the comings and goings of those moving around you in the world. The thing I observed most on Friday night… and then again on Sunday morning was the genuine imitation outrage that so many people felt when they were expected to pay for their pet’s emergency treatment.
The ones in the treatment room right next to mine would have been hard to miss, even if I wasn’t casting around for something to occupy my mind while we waited. They’d have been hard to miss because just after 11PM, one of then started screeching that the estimate to treat their dog was “too damned much” for what they seemed to think was a simple treatment – blood work, xrays, and emergency surgery to set or amputate a broken leg.
The value people put on things is always curious. You’re at a vets office in the closing minutes of a Friday night. They have a huge staff who are all being paid for overnight weekend work. They have diagnostic imagery tools that a decade or two ago would have been rare at a lot of rural hospitals treating people. You’re paying to have access to doctors, techs, and technology at a time when almost nothing else is open. As much as the staff at one of these places may love animals, money is what keeps the doors open at times when you might otherwise have to wait 48-72 hours to have your dog seen.
Look, I don’t love spending emergency vet kind of money, but I get why it comes with a premium price tag. Even if I didn’t get it, I’d know better than to scream at the twenty-something young tech who’s trying to walk me through the options because I’m not an awful human being. I’m sure someone will say lashing out angrily is a perfectly natural response in a stressful circumstance… but I’d really prefer it if they didn’t lash out and agitate the people who I’m going to need focused in on taking care of my own pup after they’ve finished up with the screecher next door.