What Annoys Jeff this Week?

1. Every six months the or so they put a slightly cheaper brand of paper towel in the dispenser. Eventually I expect we’ll just have a damp wood plank sticking out of the wall. Look, I know we should all be looking for ways we can stretch a dollar, but at some point quality really does matter. If we’ve reached a point where the budget is so thin that drying your hands may result in splinters, it may be time to take a hard look at where we can save a few dollars in other places and stop trying to balance the books on line items for the men’s room.

2. eBay. I ordered two items last week on Monday and Tuesday. As of today I don’t have any shipping information or other confirmation other than the receipt from eBay. Coupled with several items I’ve had to return recently for undisclosed damage or damage due to shit packaging, I think my my days of using eBay for anything that’s not a bulk or commodity item are pretty much over.

3. Netflix. Another email from Netflix. Another price increase. Yes, I’ll probably give them another $12 a year, but they’re starting to tread close to the point where I’ll deem them too expensive for just a “nice to have” streaming service. The entertainment line item in the budget is only going to tolerate so much upwards creep between cable and individual content providers before the ax falls.

Neutrality…

​With our political and media celebrities having trouble keeping their dicks in their pants, the possible end of Net Neutrality is something that’s not getting as much coverage as it probably should.

There’s a big part of me that generally favors deregulation. Having worked under and been responsible for writing government regulations, I can attest that they often have a certain stifling effect on whatever they touch. I also recognize that “the internet” isn’t some ubiquitous “thing” that sprung into existence in nature. It’s a network that exists because companies went out and designed, built, installed, and maintain the infrastructure that has come to deliver us the connectivity we know and love. The “net” in net neutrality, then, is underpinned by a whole lot of businesses that spent a whole lot of money based on the assumption that they’d make massive amounts of profit by doing it. You didn’t think they developed the net out of the kindness of their hearts so we could exchange funny animal memes did you?

​On the other hand, I’ve learned to despises Comcast with the burning fire of a thousand suns don’t want to give them any more control over the internet or give them and the other cable/intent providers the chance to bleed me for even more money every month than they’re already getting. It’s a painfully interesting case of self interest versus governing philosophy.

​Google, Apple, and the rest of Big Tech are arrayed against Comcast and the companies who own the “pipes” the internet flows through. It’s not like they aren’t profiteering off our data left and right themselves, though.​ Unlike the cable companies who take their cut month by both, the tech giants skim theirs in the more subtle way of data mining and selling the personal information that we’ve all chosen to give them. Most of us choose not to notice that bit.

My bottom line is that the internet is going to be controlled by someone – some big business pursuing their own self interest in collaboration with big government who wants to keep an eye on all of us.​ Whether it’s the cable companies and monthly fees or its big tech mining our personal information, probably doesn’t make much difference in the end.​

So which side do I fall down on? I don’t know yet. It feels a lot like picking the lesser of So What or Who Cares when it’s really just picking which set of companies will run the show for the foreseeable future.

Giving Tuesday…

I’ve led what, for most purposes, has been a charmed life. Maybe not Gates Foundation or Ford Foundation charmed, but well enough for a kid from down the crick.

Since today is Giving Tuesday, another internet created special purpose day, I’m giving back in the way most likely to avoid requiring interaction with people – Sending cash.

This year, I’m throwing my support to these good causes:

As per usual, I’m focused in, mainly, on organizations that exist for the benefit of animals. I’m sure there are many, many wonder charities that do wonderful things for people… but people as a group are just awful, so animals it is.

Whatever your passion is, though, I hope you’ve found some way to give back today.

Almost a fiasco…

Saturday morning I discovered that my local Apple Store had in stock availability of their new flagship, iPhone X. I wouldn’t usually venture anywhere near a mall two days after Thanksgiving, but the desire for new and shiny tech got the better of me. Stunningly, I arrived five minutes after the mall opened and parked within 20 yards of the door. It seems that their “holiday hours” are poorly advertised and almost no one realized they were opening an hour early. Fine by me.

I was an AT&T cellular customer since back in the mists of time when they were known as Cingular. I was generally a satisfied customer, too – until I moved to Fortress Jeff, which is located in a black hole of their coverage map. I could make and receive calls over wifi, but when wifi was down, my cell was pretty much an expensive paperweight. Unacceptable. With this change of phone, I wanted to make the jump to Verizon, who neighbors promised had at least a bar or two of coverage even the local power and cable is out. It happens more often than you’d imagine out here at the end of the transmission line.

Without going into details, I’ll just say that AT&T, Verizon, and Apple corporate policies all threw up roadblocks to converting from the Apple Upgrade Program under AT&T to the same program under Verizon. The guy I was working with, though, was an absolute bulldog and took the problems first to the floor manager, who was as confounded as we were. The floor manager then elevated the issues through two layers of management “in the back.” Finally they decided there was actually no way to get from Point A to Point B using existing policy and procedures. That’s they point where one of them decided “we’re going to break the rules” to make the sale.

I can’t say for sure if any rules were broken, but if the number of Apple employees standing around looking concerned while they fiddled with various entries on their tablet is any sign, they were certainly doing something unusual. In the end it took six people and almost an hour to make the sale.

It wasn’t quick and it wasn’t seamless, but in the end I walked away with exactly what I wanted. I appreciate that level of tenacity when the easy answer was “we can’t.” I appreciate it even more when I’ve got two bars of service when the wifi’s off. Well done, Apple. It’s a wonderful lesson for other business out there that customer services really, truly doesn’t have to suck.

What Annoys Jeff this Week?

1. “Work days.” Pretending that the day before and after Thanksgiving are “work days” is ridiculous. Sure, the lights are on and there may be a skeleton staff in the building, but no one is doing shit. Even if those who were in the office wanted to do something, the chance of them being able to find another person interest in and able to deal with that issue falls somewhere between slim and none. But year after year we continue the monumentally expensive farce of maintaining the illusion that these massive office complexes are “open for business” because it’s better optics than admitting that yeah, we’re going to go ahead and take a knee for three days. Illusion trumps reality every time.

2. Recycling. I like the environment and believe that recycling is a net good overall situation. That said, though, if you want people to recycle you’ve got to make it easy. To those of us who don’t spend our lives pondering the subtle differences, plastic is plastic. If you have to hire someone to yell at people when they drop the “wrong” kind of plastic at the tip, your process is not easy enough. I try to recycle because it’s the right thing to do, but honest to God if you don’t go back to “single stream” meaning an actual single stream I’ll just start paying the extra $5 on my monthly trip to the dump and you can bury it all.

3. Sales. I love Amazon… most of the time. When it comes time for their big sales, though, I can’t quite shake the feeling that what they’re really doing is just knocking a few percent off stuff they’re trying to clear out of the warehouse. That’s well and good, of course. It’s a sales model that’s been around as long as retail… but just because a random piece of junk is now 20% off doesn’t fill me with a burning desire to acquire a piece of junk that I wouldn’t otherwise want to own.

A message of Thanksgiving…

Just so we’re clear on this point, I hope everyone remembers the real reason for the season: gluttony. Let other holidays simper about peace, love, and joy, I’ll take the one that pushes consumption to grand new levels each year. Unlike the others this is still a holiday in its most primal form. It’s the one our caveman ancestors sitting around a roasting saber tooth cat loin would at least understand. All we’ve done is dress it up in a big hat with a buckle and a few proclamations, but it’s still the most primitive of the holidays we celebrate as a society… and I love it for that.

It’s in that spirit that I wish each and every one of you a very happy Thanksgiving and a Black Friday filled with spoils and pillage.

AMA: Tell me about your ebook…

Editorial Note: I stumbled on a few “Ask Me Anything” questions I got a few months ago and had completely forgotten about. Over the next week or two, I’ll do my best to work them in to the schedule.

Tonight’s AMA question is another posed by someone I’ve Identified as LS. LS asks, “Kindle books… how many titles have you published, how many have sold, how you decided to set prices and whatnot?”

That’s not as straightforward a question as it might seem at first glance. To cover the basics, I’ve got two formal ebooks published under my own name. The first, Nobody Told Me: The Cynic’s Guide for New Employees, is my treatise on what it means to be a youngish employee in the bowels of a giant bureaucracy. It’s still one of my favorite efforts to date. The other primary ebook I have up for sale is Retribution: Chasing Hearts and Minds. That’s my first foray into proper fiction – and one that I hope gets a follow-up sooner rather than later. I’ve actually got that next installment “sort of” outlined, but haven’t forced myself to sit down and do the hard work of putting words on paper.

I’ve also done a bit of short story writing under a pen name that, for the time being, is not a topic for public discussion. Writing under a name other than your own is a remarkably freeing experience and lets you dive into topics and ideas that you wouldn’t otherwise explore. I’ve made a conscious decision to largely keep me and my alter ego completely separate for purposes of discussing what I write about on a regular basis. Although I’m not ready to drop that veil just yet, for purposes of answering this AMA, I’m including the sales totals from these 15 or so other short stories.

I try to be “platform agnostic” when it comes to sales. I’m happy using Amazon, Barnes & Noble, Apple, Smashwords, and a dozen or more other small e-retailers. Without making this post into an enormous spreadsheet of sales figures, between all my titles and across all print and electronic platforms I’ve had 1905 total sales and earned near enough to $1,450 in royalties.

That’s not setting the world on fire in the publishing business, but I’m proud of those numbers because it’s something I carried through every step of the creative process and convinced people to pay real money for. It’s a deeply satisfying experience.

When it comes to price, I keep it simple. For ebook buyers short stories go for $.99 and the longer works for $2.99. Paperback copies come in at $7.99. Those are pretty much the lowest prices allowed by the retailers unless you’re running a giveaway promotion. I realize that I’m competing against a host of people who have jumped into the epublishing world over the last five years. My logic there is that I don’t have a built in audience and can’t expect anyone to pick up something I write over any of the thousands of other “no name” competitors. I never wanted price point to be the factor that sent someone over to the next guy to find a bargain.

I’d love to spend a little time talking about what might be next, but the reality is I’ve got seven different files sitting on my desktop right now in various stages of development. One is ready for final editing. Most are somewhere between notes or rough outlines and fully fleshed out written chapters. Some are “mine” some belong to my alter ego. What I work on largely depends on my mood. It’s not exactly an efficient way to operate. It might not even be an effective way to operate. Fortunately, since I’m doing this more as a way to blow off stress and be creative, the need to be effective or efficient isn’t exactly a driving force.

I love writing and get a real charge out of seeing someone pay money to read something I’ve come up with. At heart, though, I still mostly identify as a half-assed blogger so it’s safe to assume that the lion’s share of the day’s word count is going to keep pouring out on these pages for the world to see at no additional charge.

You’re welcome.