It’s one of those weeks where it would have been far easier to pick out that which did not annoy me than that which has, but I’ll give it my best effort.
1. The last minute. When a large group of people have been working on a project for a very long time, what you shouldn’t do, unless you outrank the people in the room by a whole shit tonne, is show up to the very last meeting making suggestions and trying to change the world. Fuck of with that jackassery.
2. Just (not) doing it. At the moment I’m tracking approximately 4,746 moving parts across a dozen different organizations that all have to mesh close to seamlessly in order to avoid looking like amateur hour. If you are responsible for 1 of those 4,746 things – and only 1 of them – it doesn’t feel like too much to ask that you at least half ass it instead of needing me to call down the whole mountain on your head when we’re measuring time in hours instead of days. Get in the damned sea.
3. New computer day. I’m as big a tech head as anyone and you can count on exactly one finger the times I’ve turned down a new computer – especially considering the elderly and decrepit state of the laptop I’m currently using. The only time I’m going to raise a stink and scream and yell is when you tell me New Computer Day falls right in the middle of the biggest work effort of my year. It would be like taking your accountant’s computer on April 14th and telling him he might get it back in a few hours or maybe a few days depending on “how it goes.” Just no. Not today Satan. Not today.
If you work in a giant bureaucracy for any amount of time at all, sooner rather than later you’re going to receive a mass email blasted out to the entire workforce with information that is of dubious value to more that five or six people. When that happens, what I’m going to need you to do is resist the temptation to click that ever-so tempting reply-to-all button and blast back a request to be removed from the distribution. You don’t want to be that guy.
You don’t want to be that guy because as annoying as getting one over the world email is, getting the second one within ten seconds is what really triggers the most unfortunately string of events. It’s this second email that gives people permission to respond themselves demanding to be removed from this mythical distribution list. Before you know it, because you couldn’t keep your filthy booger picker off the reply all button, there are dozens or hundreds of response generated that we all then have to delete.
Whatever smartass comment you’ve included in the 124th response to this problematic email just isn’t funny. In fact it should be a completely valid reason for your colleagues to hunt you down and beat you bloody with a three-hole punch.
Please. I’m begging you with tears in my eyes, don’t reply all unless you personally know everyone on the reply line and honestly believe you have something of merit to add to the conversation. If those conditions aren’t met, just operate from the assumption that what you’re about to send is spam at best and your own little denial of service attack at worst.
On the other hand, it lets me know that 124 people I have no need to ever talk to in the future. Their rapidity to reply all and get their two cents in tells me everything I need to know about them as human beings.
1. The “Help Desk.” I converted to Windows 10 a week ago. I immediately filed a “trouble ticket” with the great big national help desk in the sky to address issues that were obvious immediately – I can’t use two monitors, file encryption prevents me from editing and saving documents, and using my computer to project a briefing onto a screen is problematic at best. Fortunately I’m not an information sector employee who uses his computer to generate and manipulate information into a coherent format to be used by others in decision making. Thank sweet merciful Jesus that the ticket has been “assigned to a local technician.” Now if after only a week someone could actually work on fixing the damned infernal machine and make it work properly we’d be all set.
2. News cycle. We have a TV in our office that runs all day every day on one of the major news networks. Being situationally aware is all well and good, but except for a rare moment of actual breaking news, what you find very quickly is the news at 9AM sounds a lot like news at 11 AM which sound a lot like the news at 2PM… and round and round we go. I’m all for some kind of background noise, but by the time I get out of that room I don’t care how compelling a news day it has been, I’ve utterly and completely stopped caring about what’s going on in the world. It seems to me a sane person can only hear the same thing repeated three or four hundred times before it starts doing bad things to their head.
3. Paying by credit card. Every website on the planet wants you to “save your credit card on file so they can auto renew your service next year.” That makes perfect sense for services that I use on a recurring basis. It’s a good theory. In a world where credit card providers have their networks being breached on a quarterly basis, though, in some cases I have three new card numbers assigned long before the yearly subscription runs out and it’s time to auto-renew. So really what I need all these companies to do is to stop giving me the option of saving my account / automatically renewing my subscriptions because we both know I’m still going to have to come back and enter all that shit on your page again since it’s all changed anyway.
1. UPS. I’d hate to think how much business I’ve pushed through UPS over the years. But gigging me for $5 to change the date a package arrives feels a little bit cheap on their part. Sure, it’s only $5 but I’m not sure what the difference is between delivering it “for free” on Friday or delivering it on Monday when I’ll actually be home to receive it – which is only an issue because *you* require an ink signature. I guess they do offer a free option of letting me pick up the package at a location an hour round trip drive away was supposed to be a helpful concession so maybe you’re letting me off easy. I don’t mind paying for a service, but I resent the hell out of getting nickel and dimed.
2. Disappointment. I know a lot of people, but there are only a handful that I would count among my closest of friends – the ones I’d go to the mat for with no questions asked or burn down whole cities for if they asked. You think you know most of what there is to know about them. But then there’s the day you realize you know nothing. It’s equal parts unnerving and sad and disappointing because though they may well go on being your friend, you’ll never see them with the same undiluted affection. Given enough time everything changes, though I wonder why it so rarely seems to change for the better.
3. Windows 10. Sometime in the dead of night Windows 10 was smuggled on to my work computer and promptly went about wrecking everything from my wifi connection to my email archives to my screen configuration and any number of small tweaks that I’ve made over time to make the archaic POS computer a little more usable day-to-day. Some things I’ve been able to fix on my own through the day. Other things can’t be resolved by anyone locally and must be corrected by the great network help desk in the sky… which means I might see resolution sometime around March 2019. Just once I’d like to get one of these official “upgrades” that didn’t end up giving me less capability and require me to spend inordinate amounts of time fixing things that it broke.
1. Garbage equipment. To be fair, the equipment might not be complete garbage when it’s new in the box, but as soon as we open ‘er up and layer on security software and forbid users to have even basic administrative abilities on the machine, we’ve got equipment that behaves as if it’s old and slow and generally garbage. I know I don’t need the most current performance model for what I do, but it would be awfully convenient to have a computer that didn’t require a thirty minute start, restart, restart cycle at least once a week. The alternative is to stop asking for finished products or any information at all for at least the first half hour of any given weekday.
2. Random sickness. I labor under no delusions of being what anyone might describe as a “healthy person.” I’m fat. My blood pressure is high. I enjoy red meat and liquor. Knowing all that, there are some sicknesses that quite frankly come with the territory. It’s the ones that sneak in from nowhere, pummel your ass for 12-48 hours and then disappear that really piss me off. Setting in before a guy has time to plan for them and then disappearing before they can justify taking a sick day feels like being cheated somehow.
3. Common sense. I’m not convinced that the person who originated the phrase “common sense” ever spent any time actually interacting with the average human being. If they had, they’d have known that there is absolutely nothing common about people following even the most basic patterns of logic or decency. I’d be willing to go so far as to say that in general, people aren’t capable of either identifying or following their own self interest let alone applying some basic rules for living in civil society. Implying otherwise is something between farce and an outright lie perpetrated n the English language.
1. Superfluous email. I’ve been keeping a rough track of emails I receive – specifically those in my inbox at the start of the day or after I’ve been away from my desk for a few hours. Though not purely scientific, I’ve found that only one out of every four emails is something I actually need to see. One in six are messages resulting in my needing to actually do something. Might I recommend not cc-ing everyone who you’ve ever tangentially met on your email messages? If feels like it would save us all hours every year of time we currently spend reading and then deleting email that has absolutely nothing to do with us.
2. Being a watched pot. I’ve got the assignment. I’ve told you when I’ll have it finished. I’ve gotten awfully good at estimating things like this over the last fourteen years. What I don’t need you to do is call and email me every 7 minutes asking if it’s finished. All that serves to do is 1) annoy me and 2) slow down the process making final delivery later than it would be otherwise. I do good work and good work takes time. Believe me when I tell you know one wants a project off my desk more than I do.
3. Syria. Two or three years ago, I actively advocated for putting American troops in harm’s way to try to bring order to that chaos. The Syrian war in 2017 is a far cry from what it was in 2015, though. Back then there was still a fighting chance for the sides opposing Assad to win the day without the direct assistance of an overwhelming number of American and allied personnel. Back then a nudge – in the form of material support and “advisory” personnel – could have made the difference and toppled a tyrant who was busy killing his own populace. The battlespace has changed and it increasingly looking like Syrian government forces will be the “last man standing” after a long and bloody fight. Landing American troops, on a mission with no clear objective and even less prospect of an exit strategy, would be a mistake – and those calling loudest for it today would be among the very first to denounce it as “Mr. Trump’s War” and a “foreign policy disaster” when the butcher’s bill came due.
In part 658 of the ongoing saga of network access and availability from my desk, I present to you the following question: Which capability to you need more on a day to day basis, reliable access email or consistent access to whatever websites the gods on Olympus have decided not to block today?
It’s not a trick question in any way. Having one or the other is simply a fact of life at least once a week. Of course we’re never asked to pick which one we’d like to do without for between 15 minutes and 8 hours, but the one thing you can rely on is that whichever one collapses, it will be the one you actually needed in order to get something done. On extra special bonus days they both fail simultaneously and for at least 1.5 working days.
While it’s true that this big green machine ran for a very long time before the advent of desktop computing, it’s also true that almost no one now working in it remembers those days. And even for those few who do remember acetate view graphs and carbon paper, there simply aren’t the processes, procedures, materials, or equipment to throw the whole operation into the Way Back Machine for a few hours while the network monkeys figure out what plug got kicked out.
I know it sounds like I rant about the tech side of the job way too often, but when they keep setting me up, it would be irresponsible of me not to keep knocking them down.