My laptop took 90 minutes to boot up this morning. Combined with the more than an hour it took to get access to our primary workspace, that put me about three hours into the workday before I could really even start “working.” That’s the point at which I realized that thanks to some very helpful new “improvements,” I didn’t have access to one of the email boxes I need to do my actual job.
The whole thing got mostly unfucked sometime after I’d have usually gone to lunch, so now you can add general hangeryness to the mix of what was stupid today. Add it atop all the things, unseen, piling up in the mailbox I’m supposed to be working out of today. They were all things piling up on me, because I’m the designated stuckee for the next week, so there’s no reprieve in knowing I can just pass the buck to the next sucker who comes along.
The very best part of today is that even though all my systems are now “working,” in order to send an reply from Mailbox #1, I first have to copy the body of the email and the intended recipients into a Word document, close Mailbox #1, open Mailbox #2, paste in the reply itself and the rest of the email thread, manually build the distribution list, hit send, close Mailbox #2, reopen Mailbox #1, and hope the reply shows up. All told, something that should be as easy as sending email could take 5-10 minutes per message depending on how slowly the software opens and the size of the distribution list. There’s a recurring report on Monday with upwards of 100 recipients. It may be the only thing I get done before lunch.
Normally I roll my eyes at coming to the office to do things I could just as easily do from home. Today, of course, I spent a large portion of the day not even able do those things. If you ever find yourself thinking I’m too cynical or jaded, I promise you, it’s all for cause.
1. Low bidder hard and software. About once a week my laptop does some kind of update that makes it functionally useless. Sometimes it takes fifteen minutes sometimes it takes three hours. There’s no way to tell in advance on which day it will happen or how long it will take. Each and every day I log in to my beloved low bidder piece of absolute trash laptop is like a game of low-stakes Russian roulette. I mean it begs the question of why these updates don’t run overnight, or during non-working hours when normal people are least likely to need to use their computer. Then again, the answer to that question would inevitably be stupid and unsatisfying so I won’t bother asking.
2. All the things. Somehow, all the things conspired to happen this week. Final approval of the new bathroom, diagnosing well problems, learning I needed a new washing machine, estimates coming in for a bit of driveway repair and maintenance, and wondering why the gutter people didn’t show up. There are many moving parts to keeping this household up and running and I suppose I let some of them slip a bit over the last few months – I’ll blame subconsciously trying to maximize the last bit of time I had with a sickly dog for that. Still. This week has been a lot.
3. Malaise. It’s the time of year. For most of my adult life I’ve found myself “enjoying” a minor funk as the days start getting shorter and fall comes on. It’s nowhere near debilitating and only lasts a couple of weeks before the keel evens out, but while I’m getting back to equilibrium, it’s a whole lot of demotivational… so I suppose if I seem a little more aggravated than usual, we’ll all know why.
It’s new iPhone delivery day. I’m fairly sure I’ve owned every “flagship” version of Apple’s now-venerable iPhone. The annual swap out is just kind of part of the tempo of the year now. The days when I felt compelled to get up early and stand in the dark to get one of the first out of the gate are pretty much finished. The era where new phones come with incredible new “must have” features seems to be over.
Still, I’m always just a little bit excited to get a new bit of hardware in my hands. I emphasize the hardware aspect because this morning, as I have for the last five or six upgrades, I spent some time completing a full backup of my old phone… so I could drop it wholesale into the new device.
If I’m honest, I these upgrades are mostly just a matter of picking up a little bit of speed between clicks and a slightly better camera. I’m using the newest version of apps I’ve been using for years. I don’t know what the cool new apps are – and I mostly don’t care. This mini-computer I’ll carry around in my pocket is almost completely a platform for text messages, keeping to do lists, and taking (fairly) decent pictures of the critters to post on the “big three” social media platforms. Apollo ran on a system far less powerful, but I sheepishly confess I probably don’t use one tenth of what the thing is capable of doing.
It turns out I’ve turned into that guy… The one who wants the latest toy because it’s the latest toy rather than anything to do with what it’s capable of doing. It feels like after all these years there must be some whiz bang function that would change my life if I only knew it existed. Maybe I should read a review or something. I probably should, but I think we all know what’s really going to happen. I’m going to go right back to using this fancy new phone the way I’ve used all its predecessors for half a decade.
1. Context. “Eisenhower wasn’t a great general because I’ve recently learned he was *very* anti-LGBT.” Uh. Well. He held supreme command in the 1940s. Context is king, people. Expecting a man born in 1890 to somehow embody the all the woke-ist 21st century sensibilities is, in a word, stupid. It’s like saying Charlamagne wasn’t a great commander because he refused to go vegan.
2. Auto Save. I had a perfectly nice little post mostly written for Tuesday. I was wrapping up a final thought right before the power stuttered just enough to cause my computer to shut down. Historically the Mac auto-saves before it dies, but in this case everything just disappeared into the ether. It’s the sort of thing generally prevented by the uninterruptible power supply… which also is apparently no longer working. So it’s a bit of a bad week for the home computer set up all around, really.
3. Numbers. Either I’m wrong or the spreadsheet is… and I’m pretty sure it’s not me. Or maybe it is. The real lesson here is that I should never be allowed to do work that involves large columns of numbers without close adult supervision. It very rarely ends well. Although I’ll make sure it at least ends “close,” so there’s that.
For the last three months I haven’t been able to open some encrypted email. Day to day it’s not much of a problem, but once every two weeks or so part of my job really demands that I be able to see what’s lurking inside those emails.
I started by putting in a help ticket with my employer’s vaunted Enterprise Service Desk. They fiddled with it for a week and finally decided it was something that needed handled locally, so I was referred over to their branch here in beautify northeastern Maryland. More days passed. Two hours on the phone with them later, they decided that the answer needed to be ever more local… and yet more days slipped away.
My local support worked at it for another two hours. More days trickled by with nothing happening. I raise the issue again. My boss raises the issue. Tech support and I play phone tag for a week. Then there was a holiday. And here we are three months later and I still can’t open the damned email and have to hope someone else who has access to that mailbox is around when I need to either read or send something encrypted.
I raised the issue again today with our local support and ended up with people pointing in three different directions about who really needs to be working this issue.
Based on that feedback, the utter lack of progress made in three months, and my almost eighteen years of experience as a professional bureaucrat, I have now determined that I clearly don’t require access to these emails. If no one else is concerned with doing their job, I don’t suppose I need to be either. If Uncle wants me to have access, I suppose he’ll just have to miracle the right certificates onto my laptop because I’m well and truly done trying to get it done myself.
It’s week two of the crisis, but I’m still learning things. I’m leaning so many things that honestly it’s just easier to list them.
1. Bread, the book says, is the staff of life. In a crisis the breads I like most – sourdough and seeded rye – stays on the shelf longest. Even when most else is picked over, I can usually find one or the other in stock. So I’ve got that going for me in the apocalypse, which is nice.
2. Two monitors isn’t a luxury. I’ve spent the last two weeks working exclusively on a laptop. It’s find for basic word processing, but if you get into any heavy lifting in Excel or find yourself needing to edit the fine print in PowerPoint, there’s just no substitute for dual monitors. If I thought they’d get here before the Great Plague is scheduled to end, I’d order up a pair of cheap screens to retrofit the home office, even if it did temporarily crowd the much prettier Apple rig sitting on my desk.
3. Last and finally, I need to talk to myself more often while I’m working from home. After almost two weeks of having just a few phone conversations and occasionally talking to the animals, my throat feels like ground chuck now that I’ve spent the day chittering with people in the office and fielding the random phone calls. It’s probably also because of today’s distinct lack of afternoon tea and honey.
1. System access. There’s a system at work that I nominally need access to in order to do my job. The last time I’ve had access to this system is on the 25th of November. A few help desk phone calls, a few opened and closed help tickets, and I’m still no closer to being able to use it. That’s fine, though. I suppose when Uncle wants me to be able to do that part of my job someone, somewhere, will figure out what’s supposed to happen. Until then, it’s shrugs and pursed lips all around when I mention it, so whatever, yo.
2. I told you so. There really aught to be a unmitigated right in every employee’s conditions of employment document that allows them to kick in the door of senior leaders and scream “I TOLD YOU SO!” while gesticulating wildly and pointing accusatory fingers whenever such a display is made appropriate. This would generally be because advice was ignored, actions were delayed, and “somehow” a nine month planning window suddenly condensed into three months. Maybe that’s too specific circumstance. Still, I’d like to “I told you so” a whole bunch of people right now, but no, that’s not “a professional attitude.” Bugger that. Maybe if I’m lucky they’ll see it here.
3. Scheduling. I’ve got a pretty substantial stretch of non-work days coming up. This week I’ve started laying out what I want to do against the amount of time available. Before the vacation has even started, I’ve got slightly more than half of the days accounted for by at least one appointment, task, or “to do” item. Some of those activities will be more entertaining than others, of course, but what’s really chaffing right now is how little of this long awaited down time is legitimately going to be restful or relaxing.
I’d just like to thank the folks who manage our network for pushing the patch that resulted in my computer updating at 12:54 in the afternoon on a damned Tuesday. The middle of the day is a notoriously slow time and rarely involves anyone racing the clock to complete a requirement. It absolutely wasn’t when I was setting up my computer to show pretty charts and graphs to 25 people gathered in one of the conference rooms. I mean who would have the unmitigated audacity to plan a meeting in the middle of the afternoon? Am I right?
I’m sure there’s some brillant reason the people at the Central Network Enterprise Control Center, Cafe, and Giftshop do what they do when they do it. I’m sure they’ve conducted countless studies to show why it’s utterly impossible to run updates and patches in the middle of the night when computers are more or less standing idle and could be completed with minimal interruption to the people who might, conceivably be using their machines in the middle of the goddamned work day.
After two hours and three or four reboots, I was finally able to get back to work… having once again justified the number of magazines I keep on my desk to provide something to do when my computer inevitable craps out and actual productive effort grinds to a halt. My boss was nice enough to schlep back to the office and come back with her computer so we could at least show the second most recent iteration of the material being discussed this afternoon. So it wasn’t a complete farce.
Honest to God, sometimes I wonder if we should just go ahead and contract with the Chinese to provide our tech support directly. Sure, they’d see all the information on the network, but that at least would be some kind of incentive to keep the damned bloody thing up and running and connected to as many computers as possible without random, unnecessary interruptions.
1. Performance appraisal. I’ve spent more time than I want to admit this week dicking around with the required “self assessment” section of my annual performance appraisal. It feels like a monumental waste of time. The “old” evaluation system was a pain in the ass too, but at least it was consistent. You could copy and paste big chunks of content from year to year, change some dates and key words and then move on with a minimum amount of fuss and trouble. Since the system we’re now under is “new to us” if not exactly new, it’s starting from a blank page… which translates into more time fiddling. Look, when you’ve been told, albeit in a roundabout way, that the system is designed to drive people to the middle and prevent too many from being way out in high performer land, the incentive to make the end product immaculate is pretty low. Instead of the time and effort going into this new evaluation, it feels like we could have been just as well served by accepting that if we were fucks ups, someone would have told us by now, and that our raise will in all likelihood be within a hair’s breadth of the average unless you’ve done something breathtakingly good or bad in the last 356 days. Going though all the added motions really just adds insult to injury.
2. “Upgrading” software. I don’t mind software upgrades that improve the function of my equipment or make it somehow more secure. I do mind software upgrades that fail to install on the first attempt and then run in the background indefinitely consuming system resources while providing no way to stop them from the user side. Sadly there is absolutely nothing I’m empowered to do about the low bidder equipment or substandard tech support we’re saddled with other than bitch and complain about it at each and every opportunity. So I guess I’ll either limp along as is until the aborted update grinds my system to a complete halt or the admins throw my machine off the network for not having received the update. If only there were a great big organization in change of electronic communications I could call on for help in these situations. You can’t see it but I’ve rolled my eyes so hard I’m currently staring at the inside of my head.
3. Thursday. Well, not just Thursday. I’m just really kind of over weekdays in general. I’m tired of dealing with people. I’m tired of the same bureaucratic and administrative Groundhog Day experience every five out of seven days. I want to sit on the living room floor dispensing ear rubs and playing tug with the dogs, drinking coffee, and reading books… and I’d like for that to happen without finding myself quickly driven into bankruptcy. The dogs have become accustomed to a certain level of lifestyle (and medical care) and I need an ever increasing amount of space for book storage, so that pretty much precludes any radical changes to how I spend the average weekday. Most of the time, the week goes by with a dull “meh,” but this week it’s more of a roaring angsty rage. Good times. Im glad we’ve had this chance to talk.
1. The First Amendment. It’s plain that the First Amendment doesn’t mean what the masses on the internet seem to think it means. The 1st protects you from the government interfering with your speech in all its many forms. It means the FBI won’t come kick down your door when someone gets butthurt about something you posted on Facebook. By contrast this amendment has absolutely nothing to do with what a business such as Facebook will let you post on their platform… that you joined voluntarily and pay nothing to use. If you’re going to crusade for your rights, perhaps it would be helpful to first know what those rights actually are… because the Constitution nowhere guarantees your right to force a 3rd party to use their property to amplify your voice.
2. The Office of Personnel Management. It’s been 41 days since the bill authorizing a pay raise for employees of my Big Bureaucratic Organization was signed into law. It apparently takes at least that long to calculate what 1.9% of 2018’s pay tables were and add those two numbers together. And don’t get me started on the fact that if the legislative and executive branches weren’t both being led by children, that raise would have started showing up my pay sometime in January. Yes it’s allegedly retroactive, which is nice and all… but that also means the tax man is going to take a massive cut out of whatever check three or four months of retroactive extra pay eventually slide into. If only there were some parts of government who’s main job was formulating and executing timely budgets for departments and agencies perhaps this wouldn’t be such a difficult exercise.
3. Extraneous logins. I have accounts on more than one system at work that exist purely so I can log on to those systems once a week in order to keep my account active. I never have any actual work associated with those accounts and yet once a week I log on just to avoid getting an angry warning that my account is about to be disabled from our IT office. Like the old coffee can full of extraneous bits and pieces you keep in the garage, I’m told to keep these accounts active “in case you need them some day.” That this is how we do business never fails to stupefy me if I dwell on it for too long.