My opinions on some certain topics are considered, in some circles, subject matter expert level by virtue of long and painfully won experience.
When we’re talking about issues in one of these area, life becomes much easier for everyone in one of two ways: 1) Accept that I do, in fact, know what the fuck I’m talking about and stop asking for more data and analysis or 2) Tell me the answer you want and I’ll find a way back the data into it.
I’m the utter soul of indifference with regard to what the answer is and how we get there… as long as we can bloody well stop revisiting the same three or four data points multiple times a week with no end in sight.
Reading for comprehension. Before you ask if I can provide the dial in number, perhaps you should read all the way to the bottom of the 4 bullet point email I just sent you. I’m not saying I always include every scrap of information someone might need in an email. Sometimes things get left out. But when I know the information you seek is one of the items I purposely put in a prominent place for all to see, it’s like you’re trying to get on my last nerve. I’m increasingly convinced the only reason meetings ever really need to happen is because people can’t be relied on to read for comprehension.
False surprise. You’re well into your 50s. You’ve spent 30+ years in Uncle’s service. Don’t feign surprise when things you want to try to get done two weeks before the end of the year can’t be done because 75% of the people who do the work, myself included, have no intention of being around between Christmas and New Years. It happens every year like clockwork. It’s regular as the tide. Please, for the love of little newborn baby Jesus, don’t suddenly pretend concern that a thing can’t be delivered a mere handful of hours before everyone but a skeleton crew goes away for a couple of weeks. This is especially true when you were given the opportunity to work the fix four months ago but opted to drive ahead anyway. It just embarrassed both of us.
Medical science. The good news is that my A1C is now actually too low and as a result the doc is taking me off one of the meds I’ve been on for the last two years. That, of course, was accompanied by the bad news that my cholesterol has finally snuck into the “troublesome” range so I’ll be starting on a new pill for that… along with regular blood work to make sure the combination of it all isn’t ripping my liver to shreds in the process of keeping the rest of me alive.
1. System access. There’s a system at work that I nominally need access to in order to do my job. The last time I’ve had access to this system is on the 25th of November. A few help desk phone calls, a few opened and closed help tickets, and I’m still no closer to being able to use it. That’s fine, though. I suppose when Uncle wants me to be able to do that part of my job someone, somewhere, will figure out what’s supposed to happen. Until then, it’s shrugs and pursed lips all around when I mention it, so whatever, yo.
2. I told you so. There really aught to be a unmitigated right in every employee’s conditions of employment document that allows them to kick in the door of senior leaders and scream “I TOLD YOU SO!” while gesticulating wildly and pointing accusatory fingers whenever such a display is made appropriate. This would generally be because advice was ignored, actions were delayed, and “somehow” a nine month planning window suddenly condensed into three months. Maybe that’s too specific circumstance. Still, I’d like to “I told you so” a whole bunch of people right now, but no, that’s not “a professional attitude.” Bugger that. Maybe if I’m lucky they’ll see it here.
3. Scheduling. I’ve got a pretty substantial stretch of non-work days coming up. This week I’ve started laying out what I want to do against the amount of time available. Before the vacation has even started, I’ve got slightly more than half of the days accounted for by at least one appointment, task, or “to do” item. Some of those activities will be more entertaining than others, of course, but what’s really chaffing right now is how little of this long awaited down time is legitimately going to be restful or relaxing.
As I’ve said countless times before, I’m not a decision maker.
I can present information. I can counsel. I can advise. In more dire moments I can even warn.
What I am not empowered by policy, regulation, or law to do, however, is make any actual decisions.
After almost 18 years in harness, I feel strongly the right and a duty to express my views on matters of interest. I’ve reached the period of my working life where there’s not much particularly new under the sun. I may not have seen it all before, but laying eyes on a truly unique situation is becoming an increasingly rare event.
Someday, perhaps, there will be those on Olympus who look down upon my pleas and decide that fiddling about for four months before paying any attention may not be the best idea. It turns out, as usual, that today isn’t that day.
Anyway, it turns out I’m almost exactly like the Queen. I can tell the great and the good that they’re about to do something dumb, but there’s not a thing in this great wide world I can really do to stop it happening.
As I was Frankensteining together another PowerPoint slide deck from lightly used and discarded pieces of other briefings, it really started to sink in that I’m working on the 6th yearly iteration of this project. It’s a project that was originally slated to be part of my life for “a year or two max” and then get handed off to the next lucky victim. It’s another in Uncle’s long train of bright, shiny promises that may or may not in any way be reflected in eventual reality. It’s something you get use to after enough years have sheered away.
I’m really only stuck on this topic today because it set me thinking about the various ways that whoever is sitting in the big chair influences all sorts of relatively minor details that can make life an unmitigated shitshow. What I’ll call “leadership personality” appears to be the only driving difference between a small, no frills, meeting the requirement sort of job, and one that has all the stops pulled out and all safeties disarmed.
For a moment there this afternoon, I was stuck with the towering reality of just how little years of collective expertise and experience count against a single moment of “Yeah, but I want to do it this other way.” It’s probably best that I don’t spend too much time dwelling on that. I’m sure I’d be told that’s a feature of the system rather than a bug. It’s a reasonable assessment that some people would even believe that.
The fact is, I’m very nearly agnostic when it comes to what decisions are made – especially if they’re only made just that one time and not jiggered about every six days thereafter until the inevitable heat death of the universe. I’ll provide the best insight and information I have, but once someone points out the approved direction of travel, I’ll head that way and keep moving until apprehended.
We’re maybe, possibly, somewhere in the general vicinity of a decision that may or may not have a large impact on something I’ve spent months out of the last five years tinkering around with. I’m just going to assume that level of interest in anything goin on in my sandbox is what has my nerves set to “on edge.”
Now it’s important to remember that when it comes to event planning at the very best I am nothing more than a marginally talented amateur. I’m reasonably good at establishing requirements and subcontracting them out to people who can do that actual work. What I lack in any meaningful way is the patience requisite to answering the same five questions 437 times after providing that information in a read ahead packet that clearly no one bothered to read.
The real problem, though, isn’t necessarily who did or didn’t read what… it’s that although I’m tolerable good at identifying requirements, I really have no actual control over them. In the parlance of my employer, I’m not a “decision maker,” and frankly, as I’ve said loudly and often, I don’t want to be one of those. The most significant “wheels coming off” moments I find at an event of any size aren’t actually a result of poor planning or staff work so much as they’re the result of one of the deciders being visited by the Good Idea Fairy twelve hours or so before the damned thing starts.
The result is that plans are made, flyers are printed, and advertising is done… and the new thing that’s being injected starts looking a lot like an after-thought instead of something that was carefully considered and added because it created value in the week’s proceedings.
But since I’m just a guy sitting here, what the hell do I know?
We’ve entered a particularly dangerous part of the year… the point where the volume of information flowing towards me surpasses the available time in which to process it. Forget about trying to do any reasonable analysis, synchronizing or integrating data, or otherwise trying to build a comprehensive framework for whatever is happening.
For the next seven business days I’m operating purely on the the input – reaction model. It’s triage, which incidentally isn’t a great way to function over any sustained duration, but isn’t awful in the short term… as long as you don’t particularly mind that while you’re making decisions based on short term convenience, there may be no one assessing the longer-term impact of those decisions.
In fact, some would probably tell you longly and loudly that I am, in fact, not a “decision maker.” Technically that’s absolutely correct. My function in life is to provide information to the deciders and then carry out the decision as best I can. The reality, of course, is that there’s not always a decider around when you need one…. and even when they are around the time it takes to get them to make the actual decision is so long that 57 other decision points have piled up waiting for someone to do something with them.
Sometimes permission is a luxury the ticking clock just doesn’t accommodate. Fortunately I’m 100% comfortable begging for forgiveness as needed.
Based on years of experience I’ve developed a pretty finely honed sense of when a shitstorm is brewing and about to unleash it’s sewer-tinged fury about my little part of the world. I walked out the office with my storm flags flying yesterday afternoon and fully expected to arrive back today to a feces coated disaster.
I was braced for it. I was ready. And then nothing happened. There wasn’t even a ripple. I don’t have any particular problem with being wrong. I’ve often enough turned left when I should have turned right. It happens.
It’s not so much that I’m upset that I was wrong today as it is that I know someday soon I’m going to be “not wrong” and the lid is going to come flying off the thunderpot. I’m not wrong that there’s a shitstorm brewing, just expected it to hit sooner rather than later. Now all I can do is hunker down and wait.
1. Inefficiency. Look, I’m delighted that Big Pharma is reimbursing me 93% of my out of pocket costs for the meds that one of the smart docs from Hopkins tells me will contribute to being able to continue to living better through chemistry. I’d be even more appreciative if their reimbursement scheme allowed for ordering more than a 30-day supply of the stuff at a time. Everything else rolls in as a 3-month supply that’s simple enough to refill once a quarter except this one little pill. It feels like I’m online getting that one refilled or coordinating the refund about every seven days. If you’re going to spend the money either way you could save us both processing time and effort by doing it four times a year instead of 12.
2. Single points of failure. The world is full of people who want to gather all decision making and power unto themselves. I’ve never understood that particular logic for several reasons. First, the ones who seem to be drawn to absolute power are generally the last ones who should be engaged in decision making. Second, there’s nothing more ridiculous than a few dozen people standing around knowing what needs done but being paralyzed for lack of having someone explicitly telling them to do it.
3. Consistency in the space program. I really wish we lived in a country that had consistent and achievable, manned and unmanned space exploration goals. I want NASA to be above politics and be maybe the one instrument of government that is the best reflection of ourselves. I want to see big rockets with the stars and stripes plastered to the side hurtling American astronauts back to the moon and then getting their ass to Mars. To think that’s not the next logical step in exploration is nonsensical and flies in the face of humanity’s eternal struggle to expand into the unknown. Other people will tell you this should be way down on the list of priorities, but those people are wrong and should be quiet.
I almost called in sick today. I didn’t sleep particularly well last night and this morning my face felt like the dentist had practiced his trade with a jackhammer instead of a drill. Hot coffee made it worse and I’d have liked nothing more than to kick back in my favorite comfy chair with an ice pack and gone about the important business of feeling better.
What I did instead, was pull up my big boy pants, swallow down a fist full of ibuprofen, and drive in to the office. I did this because I had one minor thing that needed to be done before noon and I didn’t feel like sticking anyone else with it. Instead of coming in and being able to knock this one small item off the list this morning, though, what I found was that none of what had been agreed to on Friday had actually been done. At least one of the people who needed to see it was on vacation. Another couldn’t be bothered to read any of the follow-up email.
So, because I was trying to do the right thing by not setting up one of my coworkers to have to send an email on up the chain, there I sat with my thumb firmly emplaced up my ass unable to get the most basic of things accomplished. The longer I serve this republic, the more convinced I become that no one enters these jobs angry and jaded, but they’re made so by circumstances and conditions well outside of their control.
I almost called in sick today. I should have done it. I allowed the possibility that I’d achieve something productive to cloud my judgement. I very clearly make bad decisions… and for that I am very, very sorry.