Tag Archives: customer service

Stupid is as stupid does…

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Dear AT&T Mobility,

Wow. This is the third time I have written you in the last year. Our times together just seem to get better and better. You’re doing a real bang up job of rolling out these new devices and making sure the service we receive is top notch. Dropping unlimited data was a real score for you on Monday. And if that weren’t enough goodness for your customers, making 140,000 of your iPad customer’s email addresses and SIM numbers available through your website was a real treat for those of us who spent $700+ for the device and $360 a year for your service.

I did notice that a security consultant rushed to your defense this afternoon and reminded us that “It’s not like peoples’ Social Security or credit card numbers were compromised.” If “it could have been worse” is the best defense you can muster, well I guess I buy that. I mean it was only 140,000 customers for Heaven’s sake. Hard to believe that anyone would want to make a fuss about it, really. And thank you ever so much for not letting anyone know about this officially. It was so refreshing to read this on Google News before getting an email from you explaining what had happened and what you had done to address the problem.

So, AT&T, all I can say is that you’re a real class act. I’m proud to be a long-time customer. Keep up the truly magnificent work.

Your friend,

Jeff

P.S. If you talk to Apple any time soon, let them know that they should be super-proud to be standing right there next to you through all of this.

A note to retailers…

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If you are a retailer facing what most are saying is the most foul economic climate in the post war period, the response to a customer walking in your door at 1:55 prepared to spend a few hundred dollar shouldn’t be, “oh we close at two.” Maybe you should find some time to focus a little more on “May I help you?” Really, though, go ahead and stick with your current customer relations model and let me know how that works out for you.

[Posted with iBlogger from my iPhone]

Twice as long…

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Happily, I can report that my feud with Best Buy has been concluded satisfactorily. I have my appliances and a $25 gift card. I wasn’t actually trying to get a freebie from the corporate customer service office, but I’ll take it.

I am now the proud owner of a ridiculously large black refrigerator. The down side – and you knew there had to be one – is that the water dispenser in the door seems to have a slow and annoying leak. I’ve taken a deep breath and will hold on to see if it is something that will resolve itself as the seals and piping acclimatize to the cold. We’ll see…

Based on the experience so far, I’m not optimistic that will go according to plan. I may be a little jaded because as I picked up one end of the couch yesterday to move it out of the way, one of the legs fell off. Normally this is something I can fix myself, so I flipped the couch over to find that, in fact, the screws that are supposed to hold it to the frame were all stripped. I’m not going to go on a rant about using the right tool for the right job or anything here, but still. So, next Thursday, I’m going to loose another afternoon sitting around waiting on the furniture company to send out one of their “expert repairmen.” That should be interesting.

I have always heard the old saw that when it comes to home ownership everything takes twice as long and costs twice as much as estimated. While I haven’t really been surprised by the cost of things, I have found that everything really does take at least twice as long as it seems it should. Actually, twice as long may be a bit of a low-ball estimate.

Still, with all that being said, I am incredibly grateful and fortunate to have this place. Somewhere along the line, perhaps I’ll learn patience and tolerance of the stupid… But don’t hold your breath.