I get to the office early most mornings. It’s usually a good chance to catch up before everyone else starts wandering in. One of the challenges is that pretty much no one with any passing relationship to authority is around in the event an employee is feeling lonely and wants to talk. So more often than not, I’m the lucky manager who gets the early morning conversations. This morning was one of those times.
Jeff: Good Morning *seeing “employee” walking over to my desk*
Employee: My computer works now, but none of my files are there. I think it’s broken. *looking at me plaintively*
Jeff: Ummm… Did you call IT?
Employee: Uh. No. I thought you’d know how to fix it. They got it working yesterday but now my files are gone.
Jeff: So you want me to fix something they broke yesterday?
Employee: *looking at me blankly*
Jeff: You’d better call IT since they know what they did to it yesterday.
Employee: They won’t be in for another 20 minutes.
Jeff: Patience is a virtue, I’m told.
I’m not the friggin’ laptop whisperer over here. Put in your help request and wait like everyone else does. My using illicit passwords to go in and tinker around with your settings is pretty much guaranteed to only cause more trouble. If not more trouble for you, then certainly more trouble for me… and that’s a no go at this station.
Editorial Note: This part of a continuing series of previously de-published blogs appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.