Customer service?

So, let me get this straight. I call on Monday to set up a vehicle inspection on Saturday. You make the appointment. No problems, see you
Saturday morning. Fantastic. One step closer to closing the chapter in my book called “moving fiasco”. It’s not until Friday afternoon that you decide “um… Well, uh, we don’t actually do inspections on the weekend because those guys have seniority and, uh, want the weekends off.” seriously? WTF? even if that is the actual reason, what on earth would possess you to say that to a paying customer who was going to come in and spend $200-300? Thanks for the call and whatnot. I’m still going to spend the money, but you can be damned sure I’ll be spending it somewhere else.

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