I’ve said it before but it seems to bear repeating: If you call my desk five minutes before the end of the day there’s a good chance I’m not going to answer – a) Because there’s absolutely nothing I’m working on that can be discussed in less than five minutes and b) Because it’s just rude to delay someone who’s already put in a full day for anything less than a full blown (and legitimate) emergency. I hold the same line on email too – if the building isn’t burning down and it requires more than a yes or no answer, you’re going to wait until there’s time on the clock to provide a complete and well-reasoned response.
In case you think this is just about managing expectations at the office it really isn’t. I have no problem at all letting the phone ring at home if it’s not a convenient time to have a conversation. My Gmail box will occasionally go untended for a day or two. Hard as it is to believe sometimes Facebook posts even go unliked and messages even go unreturned if I don’t have anything of substance to add to the conversation or the time with which to attend them.
All this technology surrounding us is supposed to be a convenience, you see. It’s supposed to let us engaged on our own schedule and in our own way. Instead of using these tools to manage our schedules and actions, many seem perfectly willing to let their scheduled be managed by the tools. As much as I love my iPhone, make no mistake that it is the servant and I the master. It’s the only reasonable way I’ve ever found to even attempt keeping things in their proper perspective.
All of that’s probably just a longer than necessary way of saying don’t call or email expecting great and wonderful operational insights at 3:55 PM. You’re going to be disappointed. Along the same lines, you probably shouldn’t bother trying to reach me between the hours of 10PM and 5AM for anything, really. My ringer is off because even if there is an emergency there probably isn’t a damned thing I can do about it before the sun comes up. Even if it is an actual emergency, it’s probably best for everyone if I’m allowed to face it after a few hours of sleep anyway.
Priorities people, priorities.