A wise old Prussian told us that “Everything is very simple in war, but the simplest thing is difficult.” Of course every strategist’s favorite general was talking about war, but I’ve found that in application it is a truism in nearly every field of endeavor. I mention it because that’s precisely the kind of week it has been so far. At first blush everything has looked so bloody easy, but has turned out to be harder to get done than anyone could ever imagine.
For the last two months the powers at echelons higher than reality have promised that during the most current reorganization, construction, and office move, everyone would be keeping their old phone numbers. It was the one thing that was supposed to be seamless and allow the other changes to happen without disruption to anyone outside who was unaware of the internal organizational churn. This afternoon, moving those numbers was proclaimed too hard to do and instructions came down from Olympus to turn off all the call forwarding and “fall in” on the phone number already associated with our new desks. That too should have been easy enough, except for the part where some numbers had already been moved – which allows the old “ghost” numbers to exist and continue forwarding calls indefinitely.
The only solution was asking the help desk to open a trouble ticket to have it corrected centrally. Anyone who has ever talked to the help desk knows with that one call, we’ve thrown simple or easy directly out the window. Then of course there’s the “new” number we’ve been assigned, which hasn’t actually been assigned to us… and requires a second call to the helpdesk so they can have someone open a new voicemail box and assign our name to the number.
That’s only supposed to take three work days. Honestly. Three days is the estimate. It takes AT&T about 3 minutes to do it when I upgrade cell phones, but it takes the single largest employer in the world three damned days. It appears there’s nothing about this week that isn’t going to be absolutely exhausting, especially the simple things… because they’re the very hardest things to do.