Some people just naturally lean towards accommodation and giving people the benefit of the doubt. I’m not one of those people. If you fail to follow instructions or otherwise don’t get to do something because you couldn’t be bothered to get after it the first dozen times you were told what needed to be done and the date by which it needed to be accomplished, I tend to have no sympathy. The higher up on Olympus you sit or the more important you think you are are all factors that garner even less sympathy.
Alas, I’m told I have to play nice and contort myself into all manner of painful positions to be accommodating… at least to some people. The number of people who think the date when something is no longer available or the words “sold out” don’t apply to them is simply staggering. Collectively getting people past the idea that they are some kind of special case would, in my opinion, go a long way towards correcting the general asshattery with which anyone with half a brain or a quart of common sense has to deal with on a daily basis.