I feel sure that somewhere in these pages I’ve told the story of a supervisor who worked in the same organization I did many years ago. One of her standard responses to things that were anything beyond easy to do was, “Well, don’t expect too much.” That was the better part of fifteen years ago, but I’m beginning to see the virtue of low expectations.
Today, for instance, a “hot” information requested landed on my desk around lunch time. That’s not unusual in and of itself. What gets problematic is when someone wants a complex issue distilled down and answers provided within 48 hours. As I tell anyone who will listen, I’m a facilitator, not a subject matter expert. My specialty is in putting people who need information together with the people who have the information. Doing that right takes time. It takes even more time when whatever answer they come up with needs to be approved back through four additional levels of the bureaucracy sometime within the next 36 hours.
Look, I’ll get you to the right answer. That’s what I do. It could just come sailing back through the ether with no problems. Stranger things have happened… but not often. I think the most important thing here is that you don’t expect too much. It’s the only sure way to avoid disappointment.