When serving the staff there’s something that you need to remember always. Everyone is always going to think that whatever they happen to have you working on is the most important thing that anyone is working on. They will have a tendency to want their project to take up all available oxygen in the room, every moment of discussion time, and every bit of available manpower. That leads to the typical day being a maelstrom of competing priorities and people who want something done right-the-hell-now.
The reality is, good as I may be, I am but one man with one keyboard and a finite amount of time to allocate in pursuit of whatever harebrained scheme has priority at the moment. As often as not, I determine the priority of effort among the universe of possible projects that need action with minimal outside input. I like it better that way, really.
From time to time, though, something comes along that someone wants and yet it still never bubbles to the top of the list of things to do. Eventually, though, someone high enough in the food chain gets it in their teeth and starts gently nudging you towards whatever this favored need may be. When they nudge hard enough, no matter what else is churning, it gets some attention.
That’s all my long way of saying that it’s remarkable what can get done in two hours when you lock yourself in a room, turn off Outlook, don’t answer the phone and just start writing. It’s remarkable and might even get you off the naughty list of the person who’s been asking for that bit of information for three or four weeks… but of course it lands you squarely in hot water with the 37 other people who think their projects also deserve special attention.
I’ve come to the conclusion that this place is marginally easier to contend with once you realize that falling behind is the norm and the best possible day is one where you manage to break even because with the time and resources authorized there is literally no way to ever get ahead of the volume of things that need doing. Trying to have a little bit of perspective is awfully important.