With the potential future sale of Casa de Jeff de Cordova, one of the myriad of pain in the ass things to do is transfer the light, gas, and water service back into my name. That should be easy enough to settle with a phone call to the intrepid people at Memphis, Light Gas, and Water except of course that nothing that needs doing is ever actually easy.
It seems that the bill from the last month I lived in Memphis was never actually paid and has been sitting in their delinquent account file for the last 3+ years just waiting on the moment I would call to make it right. We’ll forget for a moment that I never actually received a bill for this amount and that as far as I can tell, no effort was made to send it to my forwarding address. I’ll take the burden of responsibility for that. Fine.
Now, these many years later, here I am attempting to make good on my public debt. In speaking to the customer service agent, I’m told that the only way to pay a bill in the delinquent file is to present myself at the offices of Memphis, Light Gas, and Water to genuflect and hand unto them cash, a money order, or a cashiers check for the princely sum of $110.87. No payment by phone. No payment online. Only hand delivery at the office will do with no possibility of exception for those who may now live 850 miles away from that charmed city on the banks of Old Muddy.
I’m trying to get myself right with these guys. All I want to do is give them money. You’d think they might make it easier on a guy than forcing him into a convoluted process that involves overnighting a cashiers check to a realtor he’s never met in person and hoping that she’s able to do the leg work on his behalf. The alternative is a one day round trip flight to Memphis wherein I will spend $1000 in order to pay a $100 debt.
Even sitting here in the comfort of my own rental kitchen, I can’t manage to avoid the utter asshattery of what is clearly demonstrating itself to be one of the world’s foremost bureaucratic organizations. And God knows as a cog in Uncle’s great machine I’m in a position to recognize both asshattery and bureaucracy when I see it.