Tag Archives: warantee

What Annoys Jeff this Week?

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1. Missing the obvious. I dropped my glasses on the sidewalk sometime back in about September. They weren’t damaged beyond repair, but there is a small gouge in one of the lenses directly in my eye-line. It’s obnoxious, but as long as the lenses are super clean it was something I could deal with until I was due for a new pair. A couple days ago, while they were particularly grimy, I mentioned how annoying it was to my mother. She, being ever practical, just sighed and said “You know they’re probably under warranty.” Yeah. I hadn’t even considered that. My new lenses will be here in 7-10 business days.

2. Sign stealing. I don’t know baseball. I admit it. But color me perplexed at the current “scandal.” I have no idea why you’d assume, in a venue in full view of 50,000 people, that someone wasn’t going to figure out what you were doing with your hands and translate that to what was happening on the field. I have a hard time buying that’s a situation where you have any legitimate expectation of privacy at all. But like I said, I don’t know baseball.

3. Professional decorum. Professional decorum, as far as I can tell, exists only to make it socially unacceptable for people to tell unpleasant truths to those higher along the wire diagram. If it weren’t for professional decorum, for instances, it would be totally acceptable for someone to kick in every door in the building, shake his or her fist, and scream I TOLD YOU SO! while a shitstorm unfurls. Instead this person ends up saying some ridiculous bullshit like “That’s an interesting idea and we should consider it.” Utter bollox.

What Annoys Jeff this Week?

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1. Warranty work. My fancy three year old tacticool backpack busted a clasp holding the shoulder strap together a few weeks ago. It’s got a “lifetime” warrantee, but they want you to send it back for them to look at it before they decide to repair or replace the offending piece. Look. Just send me the $.25 part and I’ll swap it myself. That seems like a solution that would make life easier on everyone. Apparently it is not.

2. Bad head space. I’ve been in a shit head space for a few weeks now. Taking every bit of available energy to manage a cool and reasonably calm exterior while the inside runs somewhere between a steady simmer and rolling boil. It’s just damned exhausting. Coming home every day ready to crawl into bed at 5PM isn’t my style when there’s things that need doing and I’m determined not to let the 8 hours I just spent whoring myself to the high bidder ruin the reason I’m whoring myself out to begin with. The up side is that when I do finally crawl into bed, I’m out like someone flipping off a switch so it makes for some awfully deep and dreamless sleep. So I’ve got that going for me.

3. Elephants in the room. There’s a great big obvious topic I’d dearly love to write about this week in far more detail. Doing so, of course, would violate my personal guidelines about how much of those details get posted online. Sometimes writing in generalities just isn’t the kind of catharsis you need to address the elephant in the room. Some day, if I manage to escape getting hit by a bus or stroking out at my desk, I’m sure everything will find it’s way into print. Somehow, though, I’m sure it won’t feel as good as saying it when my blood is up.

Apple Care…

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For the most part, I’ve had good experiences with Apple Care. There’s something to be said for an operation where you can make an appointment, walk in and generally get a repair or replacement within a couple of minutes.

After a few weeks of struggling with a glitchy iPhone, I finally decided to make my appointment before I was too tempted to send my phone hurtling towards the fireplace. I’m pretty sure blunt force trauma isn’t something that’s covered as warrantee work. After meeting with my “Genius,” the official diagnosis was “home button intermittent.” The cause, officially listed as “You have too many apps running in the background.” The exchange went a little like this:

Genius: If you shut those down once a day you shouldn’t have a problem.

Me: Yeah, I do that already. I’ve even done the half dozen other “fixes” recommended in the forums.

Genius: Ok, I’ll shut them down and you should be good to go

Me: Uhhh… yeah.

This is the point in the day where we spent five minutes trying to get the home key to respond in any way.

Genius: Well, we’ve managed to reproduce the problem.

Me: Yep.

Genius: Uhhh… Why don’t we just get you a replacement…

Me: Perfect

I had also hoped to look at the possibility of swapping out my iPad because of a stuck pixel. One very annoying bight blue stuck pixel. Apparently, though, some degree of “stickage” is considered to be within performance standard. On an $800 consumer electronic product, zero defects should be the performance standard, but arguing with the genius wasn’t going to get me anywhere. In fairness, she did offer to swap it out using my one-time warrantee replacement for accidental damage, but being this early in the life cycle, and given that I’m tapping this post out one handed, balancing my iPad on my knee over a concrete floor while holding a steaming cup of coffee with my left hand, I decided the better part of valour was probably holding the freebie in reserve until something apocalyptic happens.

But for the record that one dead pixel is super annoying.