1. Business Hours. If your posted hours of operation are 10AM-5PM and I pull into your parking lot at 4:30 on a beautiful sunny Thursday afternoon and find your lights off and door locked, there’s a fair chance that I’m going to drive down the street to the next best alternative and give them my money. I totally understand that you’re a small business and sometimes things come up, but at least once in every four stops, I pull in to find you’re not open. I like you. I like doing business in the community when I can. But my ability to do that depends largely on it being convenient. No matter how much I like you, I’m not making three trips to your shop when I can order from a major online retailer and just have the damned item sitting on my doorstep tomorrow. You might be the only game in this two stoplight town, but you’re not the only game on the planet. You’d have at least one more satisfied customer if you behaved accordingly.
2. Imaginary Saturday. I woke up a few minutes before my alarm went off this morning. In the fog between being asleep and being awake, I managed to convince myself that today was actually Saturday. As many of you may have notice, it wasn’t. Now that I think back on it that didn’t so much annoy me as it pissed me off beyond the level that could be strictly considered reasonable.
3. Heroes of Labour. This week, the president of the Russian Federation handed out Soviet era awards during a revived May Day rally in Red Square. I’m as big a fan of the “good old days” as anyone, but I’m starting to wonder if anyone in the wheelhouse is paying any damned attention to what’s actually happening in Russia. Look, I know raising a generation of Middle East experts has left us a little thin on Cold War know how, but surely there are a few crusty old guys in the belly of the Pentagon who we can dust off to give us a read on the situation. I’m not saying it’s time to re-garrison Germany, but I do wish we were paying just a bit more attention to what’s banging around that part of the world.