The wrong metric…

It occurs to me that when it comes to the amount of time we spend at work that it could all come down to tracking the wrong metric. Since early in the 20th century the “standard” has been the 8 hour day and the 40 hour week. That’s well and good I suppose if you’re churning out Model T Fords by the million on an assembly line. In that kind of work there’s no allowance for people working at varying speeds. Most of the people I know these days aren’t working on a 1920s assembly line, though.

Instead of manning the line at the Rouge River Complex, we’re all sitting at our keyboards banging out emails and memos and slides. If I happen to be super efficient and complete my assigned memos and slides in six hours, I’m still at my desk for two hours regardless of whether I’m doing anything constructive or staring blankly at the ceiling. The reverse is true as well. If I’m an utter slacker and can’t get all my emails sent in eight hours, there’s no force compelling me to stick around until they’re done. As far as my unscientific observation of the eight hour day and 40-hour week is concerned, I can only conclude that we’re basing our business model on precisely the wrong metrics. We’re managing to time rather than managing to outcomes.

If I, gods forbid, were a boss, why would I care if someone got their assigned work done to standard in six hours? Maybe in theory I could then assign them 20% more work, but in my experience that almost never happens. If your mission in life is to get X done every day, once X is done, I say go home. Go to the park, the bar, the ball game. The threat of having to do X+20% doesn’t do anything more than make the typical drone slow their roll to make sure they don’t pull too far ahead of the pack. Sure there are a few over achievers out there who throw off the curve, but when I look around they’re the exception rather than the rule.

So there it is – the thesis I should have written for my MBA. A Savage Act of Defiance Against the 8-Hour Work Day: Managing Performance Instead of Time. It feels a little like there’s a “philosophy of management” book in there somewhere… which means I should mention that the thoughts herein expressed are the sole property of the author and protected under the copyright laws of the United States. All rights reserved.

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