Tag Archives: business

The death of downtown is greatly exaggerated (probably)…

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I read an article this morning that more or less decried the death of the downtown business district due to the continuing popularity of remote work. The percentages cited are hard to get around. 

The city I’m most familiar with, having spent three years commuting into DC five days a week for three years back in the early stretches of my career, it looks like the in-person workforce is about 65% of its pre-pandemic high. Back when I worked in DC, my regular commute involved a 30-minute drive, a 40-minute Metro ride on the Green Line, and a 10-minute walk. So that was an 80-minute one way trip under perfect conditions and assuming I left the apartment no later than 5 AM. That time could easily double if there was even the hint of trouble on 95, 495, or the BW Parkway. The trip home in the afternoon? I never made that in less than 90 minutes and the worst day was 3.5 hours from door to door. 

You’ll forgive me, I hope, if I’m not surprised that the average employee isn’t knocking down the doors to get back into their downtown cubicle, burn up fuel, buy expensive downtown lunch, or generally feed the beast when they don’t need to do those things as part of getting their respective jobs done. It’s not captured in any of the articles or studies I’ve read, but if the downtown businesses that supported armies of office workers are losing out, it feels intuitively like there should be a corresponding uptick in the money being spent by these workers at the shops and stores closer to home. Those are more diffuse, of course, and necessarily harder to track. They’re not the story that the big players want to tell.

The death of the great urban downtown is, I suspect, being greatly exaggerated… but maybe there really is a crack in the idea that downtown must be synonymous with gleaming office towers only occupied from 7 AM to 7 PM five days a week. There really is a better way… of course that would involve real estate investors and management companies spending some money to bridge the gap between what was and what will be. Whether they’ll want to do that instead of just paying for bitchy articles about how much better it was when office buildings were full remains to be seen.

What Annoys Jeff this Week?

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1. Shopping local. There’s a local shop that will remain nameless that I’ve been trying to go to for weeks now. According to the sign on the door and the internet, they open at 10:00 every morning seven days a week. I know they’re not closed as I’ve seen the place open when I’ve been on my way to do other things, but the three times now I’ve tried to go there between 11:00 and noon on Saturday, they’ve been locked up tighter than a drum. Sometimes their “open” light will even be on, but the place is dark and the tumbleweeds roll across the parking lot. I like doing business with this outfit – otherwise I wouldn’t have already given them three chances – but there’s way too much competition out there from other brick and mortar shops and the internet to keep getting met with a dark storefront at the times that are convenient and when you’d think would be some of the most lucrative sales hours of the week.

2. Good help. As the master bathroom limped towards completion, I began turning my attention towards a few minor projects I wanted to have knocked out before the cold weather arrived. The first, getting the exterior trim scraped and painted, was lined up. It would have been a quick hit, $1,000 “fill in” project. Something one painter could have knocked out in half a day when they had down time between other, larger projects. I thought we were set to go, but the painters have gone radio silent. The second, an upgraded and improved whole-house water filter was also on the drawing board. Water tests were done and the design was supposed to be in progress. And now the plumber has stopped replying to calls and messages. Don’t get me started on the gutter people who said they’ve been here but weren’t (as evidenced by the lack of them being on camera and the fact that they never sent me a bill).  I’ve got jobs to do and cash money to spend, but finding someone who wants to do the former to get the latter is like pushing shit uphill. I absolutely get why people say “no one wants to work anymore.” So instead of hiring a local company, I’ll go out and spend twice as much with the big national or regional outfits that have consistently showed up when I’ve called.

3. Free shit. In the last fifteen years we’ve been given every kind of handout you can imagine. From the days of the 2008 financial crisis to student loan forgiveness, there’s cash flowing for everyone. Well, as long as you’re the right kind of everyone, I suppose; one that checks the box on whatever social, demographic, or political group our elected representatives are trying to curry favor with at the time. My key take away is that I don’t fit into any of those groups. I apparently fall into a separate category that’s always the billpayer and never the beneficiary of the largess that’s poured out the Treasury’s back door. A million years ago when a group of us asked our high school principal to schedule an expanded slate of AP classes, he waived us off by explaining “You smart kids will do okay no matter what we do to you.” I think he even believed that was some kind of compliment. It’s different lyrics, but the same old song.

What Annoys Jeff this Week?

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1. The new and improved Instagram. I hated it when it launched. After a few weeks of living with it, I still hate it. Insta went from my most visited social to the least. It was a nice little app to see fun and interesting pictures from friends and people I followed. Now it’s turned into a bad imitation of TikTok that endlessly shows me clips from people/organizations I don’t know or care about and makes what I did find intresting harder to reach. I’m sure there was a very good business case for doing whatever they did, but it makes Instagram just about useless to me.

2. Heat in the summer. The professional media in Baltimore has been falling all over themselves to report on “weather alert days” this week because it’s hot. It also happens to be the back half of July. Here in the Mid-Atlantic that means it’s the height of summer. Put another way, it’s precisely the time of year when one might expect it to be hot and humid in this part of the world. I’m fully onboard with the climate changing – but seeing temperatures in the mid-90s and normal temperatures this time of year are regularly in the low-90s doesn’t feel like a case of breaking news. Now if I wake up tomorrow and it’s 140 degrees in the shade, you’ve got my interest. Otherwise, I’m going to go ahead and treat this as summer doing summer stuff.

3. Accessories. One of the things I hadn’t prepared myself for was the need to outfit this new bathroom of mine with accessories – you know, the various mats, hooks, towels, and so on that might give the whole thing a more finished look. So far all I’ve managed to do is order up a hamper to replace the standard white Rubbermaid version I’ve been toting around since 1998. As for the rest, I have this terrible feeling that at some point it might require me to go out and shop in actual stores to get my eyes and hands on actual fit and finish rather than relying on how things look on the screen. It already feels like a waste of whatever perfectly good Saturday afternoon gets eaten up with it.

I’m a whore…

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I’ve never been the kind of guy who goes out of his way to find more work to do. As far as I’m concerned, that falls under the banner of working smarter rather than harder. I don’t try to duck work that needs doing, it’s just that experience tells me that if there’s work to do it’ll find me sooner or later. 

There’s another school of thought, of course. That school seems to be filled with people out there turning over every rock looking for things to do. They, as the kids might say, have no chill. They’ll find stuff to keep themselves (and you) busy whether it’s something that actually needs doing or not. The objective here, it seems, is to just be doing something.

If you’re looking for that kind of attitude, I’m not going to be your huckleberry. I’m a big fan of “meets standard,” or “technically acceptable,” or just good old-fashioned recycling of ideas from a three months ago that COVID put a pin in before they got off the ground. I’m not apt to recommend going out to find new work when the work we’ve already done is good enough. 

Look, I’m a whore. I’m renting my brain out by the hour, so whatever the John in this tale wants, I’m going to give them. It just always seems to me that there are better ways to get after things than covering the same ground twenty or thirty times. It’s fine though. I’ll do it… but they’d better not try to kiss me on the mouth.

What Annoys Jeff this Week?

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1. Coffee, black. I had blood work done this week and received instructions not to eat or drink anything prior to the appointment. Black coffee was excepted. I appreciate that I was allowed to get caffeinated and avoid the inevitable withdrawal headache, but honestly, even good black coffee is bad. I’m sorry, it just is. I mean I don’t want 10 times more cream in my go juice than coffee or anything, but I like it to come to a nice deep tan before pouring it down my gullet. I know there will be a chorus of “real coffee lovers drink it black,” well, you’re welcome to your bitter bean water, but I’m going to insist on something more civilized.

2. Hand wringing about corporate profits. “But companies are posting record profits,” they whine. Yes, they are…. and those companies are going to do things like invest in their infrastructure, identify growth opportunities, and return a big slice of that profit to their shareholders through increased value or directly by issuing dividends. If you follow the average news report you could be forgiven for thinking “shareholder” is just another word for the evil 1%. In reality, of course, shareholders reflect every single American who has a 401k, or an IRA, or a Health Savings Account, a 529 plan, or yes, even one of those old school union-backed pension plans. Big corporate profits are a good news story for the 55%+ of the population who have invested for their future. Sorry, but in a free market I’ll just never see businesses making a profit as anything but a good news story.

3. Anti-streaming. Look, if you’re going to have people schlep to the office and spend eight hours there doing work that they could be doing from the comfort and convenience of their own homes, the least you can do is unblock some music streaming options so we can make an honest effort at ignoring those inane conversations going on around us. Unless, of course, sitting around listening in on six conversations at once is the “organizational culture” it’s so important to preserve. I mean I know there are people who really dig being in the office, but I can’t for a moment imagine why. There’s not a single thing there that works better than its counterpart in my home office… myself included.

What Annoys Jeff this Week?

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1. Wet ink. Why, in the year of our lord two thousand and twenty-one, do businesses still require wet ink on basic transactional paperwork. All I want to do is to make a pretty simple deposit into my retirement account. Maybe. If it were a withdrawal, I could see it. Maybe. Although I’m perfectly happy to let anyone in the world put funds in my IRA if the spirit moves them. In the time of instant transactions, waiting around for a few days until the mail arrives, waiting a few days until the return post reaches them, and then the action taking place. It really just feels like there has to be a better way.

2. Plastics. This week I got to enjoy the mandatory de-plasticizing of a new coffee maker pot. The entire house reeks of vinegar after brewing half a dozen pots of it in hopes that I’ll eventually be able to have coffee that doesn’t taste of plastic. At this point I’m not sure coffee tinged with plastic is actually worse than the hot vinegar stench permeating every inch of the house. 

3. One o’clock. For the last few weeks, I’ve struggled to get past 1 o’clock in the afternoon without my head slamming into my desk. I’ve always gotten a little groggy in the mid-afternoon, but this is something altogether different. It’s the kind of sleepy that demands I either get on my feet or go immediately to sleep. It’s not ideal if you’re making even the barest effort to be a responsible and responsive employee. This had better just be a passing thing, because otherwise I might need to talk to the boss about expanding my cube to allow room for a cot.

Pondering on an Egg McMuffin…

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Most mornings when I’m due in the office, I stop by McDonalds for an egg sandwich. I know, I know. Health implications aside, I’ve made a decision that I’d rather read a chapter or two before schlepping down Route 40 than spend that limited time making breakfast.

This morning I found the drive through inexplicably vacant. Pulling in to order, I wasn’t greeted with “May I help you,” but rather “Just so you know we can only do exact cash right now.” I’m assuming it meant I’d need exact change because their electronic payment systems (credit card, Apple Pay, etc.) were down. Networked payment systems go down, I totally get that, but as a matter of principle I wasn’t going to just round up the cost to the nearest dollar or worse, since the only paper money I had in my wallet was a $20 bill. Their prices are near piratical levels already and I can’t remember the last time they didn’t have a “We have no change” sign in the window.

I pulled away without my Egg McMuffin secure in the thought that there’s a Burger King not quite on my route, but close enough to not make a difference in the morning’s timing. Burger King, however, was closed this morning during what should have been about the peak of their breakfast rush. Lights off, drive through barricaded, and not a car to be seen in the parking lot. Looks like I wasn’t going to be getting a bacon, egg, and cheese Croissanwich, either.

After two strikes, the clock had run out on me, which meant heading directly to the office sans breakfast. It’s hardly the worst thing in the world, but it feels like part of the wider trend where everyone seems to be throwing up their hands, giving a shrug, and muttering “Eh, COVID.”

A year ago, I was pretty tolerant of stutter stepping and odd moments that went with figuring out how to live in a plague year. Here we are nearly two years in, though, and I’m not in any way convinced we’ve collectively learned anything. I mean how is there still a change shortage? How have nationally branded businesses not figured out how to, you know, do business… or at least keep the doors open during business hours?

The more gentle-minded among you will be tempted to tell me that everyone is “trying their best during this difficult time” or some other platitude. Based on my observation, I’m not in any way convinced that’s true… and even if it was, it just seems to me that after eighteen months of practice, everyone’s best should be a little better than it is currently.

Pro-plague protestors…

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This past Saturday afternoon employees of our regional medical center marched for their “right” to remain unvaccinated.

Their Facebook posts seemed to gin up all the usual things you’d expect. Arguments like “it’s not a vaccine,” or “the FDA hasn’t approved it,” or “I won’t be a lab rat,” or “government tracking,” or “my body, my choice,” or, more creatively, an oddly undefined “right to choose” abounded. 

The thing here is, Christiana Hospital is a private entity. They have all the right in the world to establish their own conditions of employment. Employees, like the assembled jackasses who have decided the COVID-19 vaccination is a globalist plot to sap and impurify their precious bodily fluids, are free to either meet those conditions or go off to seek employment somewhere willing to tolerate their bat shit crazy ideas. 

The only thing anyone is being forced to do here is make a decision – and then live with the consequences. As it turns out, people really hate it when they’re faced with consequences. 

I’ve decided that I’m no longer going to call these people “anti-vaxers.” What they really are is pro-plague. In word and deed, they’re actively advocating medically irresponsible and dangerous theories. Frankly, the hospital system should be glad they’ve so helpfully self-identified. They’re exactly the kind of people that shouldn’t be involved in providing health services to the public. 

If these pro-plague healthcare workers had the courage of their convictions, they would immediately resign in protest – refusing to participate in a system they believe is doing direct harm to patients or is otherwise engaged in unlawful practices. As it is, I can only assume what they really are is attention whores who want to stomp around shouting “look at me, look at me.”

Believe me, I’ve looked at you. I’ve taken your weight and measure and found you wanting in almost every possible way.

Thanks for the tips…

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Last week, much like this week, has been a bit of a broiler in the mid-Atlantic. As a result, my local electric utility sent out a bulk email with some “helpful” tips for dealing with the heat.

Tip #1: On hot days, use your grill to cook so you’re not adding heat to your house. Yeah, that’s a pass. It’s 95 degrees outside with 80% humidity and you want me to stand over and open flame flipping chicken or burgers instead of standing in the 70 degree kitchen where I can control the temperature to within a degree or two with a flick of my thumb.

Tip #2: Do laundry and run the dishwasher at night. Fun fact, night is when I sleep. I’m not staying up until the small hours to do laundry to save a fractional percentage cost of doing it during normal hours. Doing these chores during the non-peak hours you’ve designated doesn’t actually use less electricity, it just makes using the electricity I need to complete these tasks more inconvenient.

Tip #3: Close your blinds to reduce passive solar heating. Here’s the thing… I’m awake during the day, I like being able to see outside while I’m awake. I know I’m just weird like that. These big ass windows and the view they offer are part of the reason I bought the house in the first place. Otherwise I’d just stay up all night with no view doing laundry in the small hours of the morning like you so helpfully suggested.

All I see when a utility offers “helpful” tips such as these is a company that has opted to develop a network that they’re worried might not be up to meeting peak demand. With so much of my monthly bill being service fees rather than the actual cost of the electricity itself, I have very little sympathy in their desire to offload their problems onto the consumer rather than admitting they failed to design or maintain a sufficiently robust system to meet actual requirements.

Business versus vanity project…

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Over the last few days, I’ve watched a handful of news segments and read several stories all striving to make a common point – that businesses from local mom and pop restaurants to heavy industry are having difficulty filling vacant positions.

Some of these stories cite the “Amazon Effect,” that has entry level new hires streaming to fill openings in warehousing and distribution. Others lay the blame with too much free money passed out in the form of federal stimulus payments and increased unemployment.

It seems to me that the most straightforward way to resolve this particular imbalance between the demand for these workers and their limited supply is to increase wages to the point where there are enough people to fill vacancies. 

Admittedly, I’m not a fancy big city economist, but raising wages feels like a fairly basic, tried and true way to attract people into a particular job or even into an entire segment of the workforce.  Yes, it means in some cases the products and services being offered by those businesses will cost more, but if your business can’t generate the revenue necessary to hire people to do the work, you have more of a vanity project than a business anyway.