1. People who can’t end a meeting on time. I’m perfectly fine admitting that in consideration for your money, I am perfectly willing to sell you eight hours of my time. It’s a done deal. However, I feel an increasing need to make it clear that level of payment does not include any extras. I know that everyone is busy – and that we’re forced to live within an artificially constrained manpower allowance. All that means is there’s likely to be more work than people available to do it in the time you have purchased from us. As this is not a circumstance I created, it’s therefore important to know that if you want more of my time over and above that agreed to in the basic service package, well, the meter is going to have to start running. Or you can just start ending meetings on time. Either way.
2. People who use my desk as a phone booth. I don’t have any earthly care if someone needs to take a personal call at the office. Life happens and often it happens during weekdays. Please, go take that call if you need to, but for the love of Christ the Almighty Redeemer, can you please take it back to your own desk, or out in the hallway, or anywhere other than hovering three feet away from me while you’re doing it? I know these calls are very important, but I don’t have any need or desire to listen in on one half of the discussion about your latest trip to the doctor, what a shit day your significant other is having, or the baby’s last bowel movement. As it turns out, the concept of privacy doesn’t just protect you, but it also protects me from thinking you’re an enormous asshat.
3. Seeing the cashier. Generally when I pull up to the gas pump it’s because I want to top off the tank and be back on the road in as expeditious a manner as possible. What I don’t want to experience is card #1 being rejected, card #2 being rejected, and then hearing a tinny voice over the intercom letting me know that I need to come inside to pay. No, I don’t. That’s especially true because we’re not living in 1985. If the 20 credit card readers you have outside aren’t working, what on earth would make me think one of the two you have inside would be up and running? Walking inside and then standing in a line fifteen people deep to find “we’re only taking cash” would pretty much just add insult to already wasted time. So no, if you’re not going to make it easy for me to give you my money, I’ll happily drive next door and give it to your competition.