1. Appointments. Look, I’m the customer. I’m calling your business for an appointment. When I tell you that I don’t want an appointment after 4:00 the next three times you try to give me should not be after 4:00. When I tell you Thursdays are not a good day for me, how about not offering up times on Thursday. I’m trying to give you a not insignificant amount of money to provide a service. The least you could reasonably be expected to do is make the transaction slightly less onerous.
2. Being a square peg fitted into a round hole. There are many subject matter experts in my building. I’m not one of them. My skills don’t lie in my technical expertise. They do, however, lie in making sure the people with the right skill sets all show up to the same place in the often vain hope that something might get accomplished by the time it’s over. I’m a facilitator. When Person A has a problem, I make the appropriate introduction to Person B and then stand back and let the magic happen. I know just enough about the details for my opinions on them to be wrong at least as often as they’re right. That’s why I don’t sell myself as the resident expert… so when you try to cram me into that role because I happen to be available in the moment, don’t be surprised when things don’t go exactly how you planned.
3. Acceptance. I’m an Anglophile from way back. If it weren’t for their ridiculously high taxation and periodic dalliances with socialism, I’d strongly consider England a strong contender as a place I wouldn’t mind ending up in retirement. I follow a number of official UK government social media feeds which have been filled in the recent days with pictures of Her Majesty The Queen and assorted members of the Royal Family distributing knighthoods. I’m starting to come to the grim acceptance that the clock may be running out on my chance to ever make it onto the Honours List.