On United and the Doctor…

Once upon a time I use to travel a lot for work. Useless hours in airports and tens of thousands of miles in the air wasn’t uncommon hopping between Memphis and DC, Chicago, Fort Worth, and Baltimore. This was almost a decade ago, but I can tell you from that experience, overbooking a flight isn’t exactly something that airlines just started doing this week. If you’re going to fly, overbooking is just one of the more obnoxious facts of life.

Finding out at the last minute that you aren’t getting where you’re supposed to be when you’re supposed to be there sucks. It happened to me on more than one occasion even when I was flying on full-fare tickets. I pocketed anywhere from $500-1000 for my trouble, stayed in the airport hotel, and got on the first flight out the next morning. Inconvenient, yes, but not life-alteringly terrible.

The thing I didn’t do in those circumstances was dig in my heels, make excuses for why I was a snowflake more important than any of the others and couldn’t be bumped, and then refused to give way. A lot has been made by the media about this guy being a doctor rushing home to get back to his practice. Fellow passengers were “outraged,” but I didn’t see any of them rushing to give up their seat so the good doctor could continue on his mission of mercy so their opinions, while interesting, are not relevant.

Look, I agree that United made a whole series of bad decisions, but their contract of carriage (which everyone agrees to when they purchase a ticket) pretty clearly spells out what happens when a flight is oversold and you’re bumped. Sitting in your seat and pretending that those rules don’t apply to you strikes me as the trigger that made the whole series of unpleasant events possible.

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