Reliability and predictability…

Yesterday was an eight hour shitshow. There are more polite ways to phrase it, but there are none more accurate so I’ll leave it at that. Don’t let it ever be said, though, that the gods lack a sense of humor. Where yesterday was a colossal effort to make me lose my ever-loving mind, today I found myself wandering through back rooms and hallways verifying that emergency lighting and exit signs were operating in good order during a mock power outage.

I’ve worked in a number of places where the ebb and flow of days was predictable. Whether it was food service with the regular rushes for lunch and dinner to offices that lived by the tempo of weekly reporting they all had some kind of identifiable heartbeat underlying the day to day activities. Personally I’m a fan of that kind of predictability in life. You can count on one hand the number of “good” surprises I’ve ever been party to in my professional life. Come to think of it, I’d be hard pressed to show more than a like number of good surprises in my personal life either. Suffice to say, I’m not really a fan of the unexpected.

I’ve long suspect that at least in part the utter lack of predictability in what the powers that be are going to choose to care about on any given day is one of the fundamental problems we face. Get a little reliability and predictability baked into the system, trash a bunch of archaic process and procedures that don’t make sense in the 21st century, slash half of the management layers off the org chart, and hey, who knows, we might get a little productivity and morale going around here.

Ha. Yeah. Like any of that going to happen.

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