The only thing I find more frustrating than doing work that shouldn’t have needed to be done is being thanked for doing that work. If anyone really wants to thank me for doing work, they could start by not creating mountains out of mouse turds. Stop making work where none needs to exist. Stop changing the slides three days after they were supposed to be sent out for printing. Stop changing the seating arrangement 85 minutes before an event starts. Just stop.
We talk a lot about holding people accountable, but it’s not something I see much of in practice. In fact I’m not sure I can point at so much of a single instance of whatever it is “accountability” is supposed to be. Maybe that’s why congratulations are so hard to accept – because if people were being held accountable and compliance was made mandatory, getting the simplest thing done wouldn’t seem to be a task of Herculean effort.
At this point, unless thanks and congratulations come along with a time off award, it’s just so much more paperwork to file.