1. Counting. Look, I’m about as math challenged as any adult human being can be. I avoid dealing with numbers whenever possible, but there are some moments when it just can’t be avoided. Taking a quick look around and finding out how many people should be in a room, how many are in that room, and then figuring out where the balance of the people actually are shouldn’t not create the most difficult task known to man. It shouldn’t take more than 30 minutes. And it definitely shouldn’t take six hours to arrive at an “inconclusive” answer. Being able to find your people in the event bad shit happens is kind of a hallmark of supervision – or it least it was back a million years ago when I had that particular rose pinned on me. Being forced to admit in public that you can’t count up your people should be a source of great shame to you and your family.
2. Layers. You know what would make an already pretty top heavy organization even more frustrating to deal with? Yeah, adding another layer of management on top of the five already in place between the working level and decision makers. For all of the vaunted effort put in to “right sizing” and “workforce shaping” it’s like no one can get past doing it the same way we’ve been doing it since George Washington was a private… because additional layers of management are exactly the cure for anything that ails a big, bureaucratic organization.
3. Patience. Some greybeard long ago said that patience is a virtue. I can only assume that this individual didn’t actually have anything he was looking forward to. So polite society says we’re supposed to be demure and pretend that the waiting around doesn’t bother us. It’s not something we’re supposed to admit, but in my humble estimation, the very notion that we should be happily patient reeks of utter bullshit.