Social media is full of posts about how we all need to carry our commerce out with small businesses, that they’re very important, and that they support the local community. All those things are possibly true, but at the same time I’ve been doing my level best to hire various small, local plumbing outfits for a job for the last six weeks. Some don’t pick up their phone. Others don’t return calls once they’ve talked to you or just don’t show up when they’re scheduled. One even when so far as drawing up the plans and then disappeared.
By comparison, I called one of the big regional plumbing operations at 9:00 this morning and at approximately 10:45 I had in my hand three separate proposed set ups, had made a selection, confirmed the parts order, and scheduled the installation time for next week.
Look, I’m not saying you shouldn’t support small business. Where you spend your money is a deeply personal decision. That said, I’m absolutely finished bending over backwards and practically begging them to take my money. If getting a decent level of service means dealing strictly with the big players – and paying the corresponding premium – that’s what it’s going to have to be from here on out.
My apologies to small business owners out there, who I’m sure work very hard, but honestly getting quality work done in a timely manner is far more important to me than either where the guy who owns the company lives or getting the rock bottom price. That won’t win me any friends from the Main Street Business Association, but I’m over here trying to run a household. I have neither the time not inclination to go on playing championship phone tag with companies that don’t seem to want to be bothered.