When I literally can’t even…

I like to think consistency is one of my better personality traits.  I like plans. I like order. I like having at least a passible ability to know what to expect… not that you’d know it by my fairly fanatical love of routine and schedule. I can get along without being scheduled or maintaining a routine, but I’m hands down better when there’s at least some level of effort put into restraining the forces of chaos.

I’ve long suspected that what seems to me a natural lack of consistency in most people is at least one of the reasons I struggle so much in dealing with them. In general, we’re a wildly inconsistent bunch – running hot and cold, present or distant depending on the day or hour. It’s hard to account for the vagaries of human inconsistency and I don’t always respond well to that.

Yes, I also recognize that expecting other people and the universe to bend to accommodate the way I best function is something of a fool’s errand – and one of my less endearing personality traits. What can I tell you, I’m a pretty uncomplicated guy running on a ridiculously complex operating system. It could be a bug or a feature. It rather depends on your perspective.

I’ve got to remind myself from time to time that I really can’t control the world or the people in it through personal preference. I can, however, mostly hold the chaos at bay here inside the well-defined boundaries of Fortress Jeff. I’ve put a fair amount of blood and treasure into making it “just so.” It’s into this world that I’ll choose to retreat every time, to dwell among the animals and the books, when I literally can’t even with people any more.

A day of general fuckery…

Some days fly by not so much because you’re busy and gainfully engaged in doing important and productive work, but because you’ve got an endless rain of ridiculous questions, halfassed ideas, and general fuckery waiting on you around every turn.

I’d dearly like to say that such days are a rarity, but a cardinal rule of this blog is that we don’t lie, exagerate, or make misleading claims. Maybe days like this aren’t arriving often enough to be the rule, but they aren’t rare enough to be the exception, either. It’s more like a certain level of fuckery has been normalized. It’s just what you come to expect on any given day.

After all these years, you’d think that I’d have dialed in my level of expectation accordingly, but every now and then it really does jump up and catch me by surprise. No matter how jaded or cynical I manage to be, a day always comes along that leaves my eyes wide and head shaking in wonder at the business of “business as usual.”

Sigh. Sometimes the only good thing you can say about a day is “it’s over.”

Predicting the future…

Now that I’ve spent a day at the office, it feels like 2019 is well and truly underway. The meetings, the phone calls, the email, the regular and recurring requests to change “happy” to “glad” on every piece of paper leaving my desk… the calendar may be changed, but the new year feels reliably like the old. It is, if nothing else, the devil I am extremely well acquainted with by the point. 

Everyone wants to start off the new year drunk on champagne and optimism – believing in spite of themselves that surely this year will be better than the last. I’ve always thought such optimism was a funny attitude with which to go through life – especially after living through a few decade’s worth of new years and finding that the only thing that ever really changes is the date.

I’m not saying that the new year needs to be welcomed with doom and gloom, just that we collectively heap the time of year with mounds of unreasonable expectations. I try to be a bit more circumspect in acknowledging the arrival of 2019. Taken on average, some things will be marginally better. Other things will be marginally worse. A few things will swing wildly in one direction or the other. Mostly I expect that things will muddle through largely unchanged year over year.

So far my ability to predict the future is remarkably prescient. 

A rambling post at the end of the year…

Looking back, I’m forced to admit that I have something of an uneven history of New Year’s Eve posts here on WordPress. It seems to weave between the extremes of overly sentimental on one side and barely acknowledging the changing of the year on the other. It’s easy to slip down either path, depending on the mood that strikes me when I sit down at the keyboard.

Today’s mood is decidedly introspective. I’ll just assume it has something to do with the rain falling again in what feels like a year where it hasn’t really every stopped falling. In spite of the introspection, I’m afraid I really haven’t come up with any deep year end message to leave you here. Instead, I think I’ll use the opportunity to just say thank you for reading along with whatever crackpot ideas and personal screeds show up here. Screaming into the internet’s void is a fairly inexpensive form of four or five day a week therapy for me. It’s always gratifying to find that others may also have a passing interest in whatever it is that’s rattling around my head on any given day.

Those numbers are up a little from last year, but a still off the heyday numbers back in 2013. I can’t bring myself to feel badly about that. The sheer amount of online content created in the last five years makes the fact that anyone finds my slice of it a bit remarkable, really – especially when you consider that it doesn’t involve embracing videos, porn, memes, or even pictures most of the time.

It’ll be 2019 in a few hours. I expect I’ll be asleep by then, but it means I’ll be able to catch the first few peaceful hours of the new year while the average revelers are still tucked soundly into whichever bed they’ve poured themselves or face down drooling on whatever floor they’ve happened to collapse onto. I’d like to think those early hours will give me a first look at a year bound to go better than the one we’re ending… but we’ve been given the opportunity to live in “interesting times” so I expect 2018 is just scratching the surface of what we can expect once the collective hangover starts to lift in 2019.

Rewarding bad behavior…

I worked through lunch today trying desperately to un-cluster a fuck that need not have been clustered to begin with. The cluster in question was entirely self inflicted – as are most of our most damaging wounds, really. Truly we have met the enemy…

See, the problem is that we’ve got a really dumb habit of rewarding bad behavior. See, how I always, naively, thought it should work was that you provide ample lead time, sufficient instruction, and a deadline. Then, being reasonably close approximations of adult human beings, we can get that assignment done. What really happens, of course, is you provide the lead time, instructions, and deadline and everyone waits patiently until the deadline expires to begin screaming about not having the time, the people, or the money to get it done. All the pitfalls are things that could have been rectified early in the process if only people paid just a little bit of attention.

They don’t do that, of course. It’s far easier to blow off a deadline and expect someone else to jump through their ass to bail you out than doing the thing to begin with would have been. Hoping that there might be some level of accountability – that “because you didn’t do X, you cannot now do Y” – is a pipe dream at best. It’s one of those words we like to talk about, but not do a thing to enforce because it means someone is going to have to have an awkward conversation.

Day in and day out we reward bad behavior and then wonder why every single goddamned thing turns into a world-class cluster fuck.

The shitstorm that didn’t…

Based on years of experience I’ve developed a pretty finely honed sense of when a shitstorm is brewing and about to unleash it’s sewer-tinged fury about my little part of the world. I walked out the office with my storm flags flying yesterday afternoon and fully expected to arrive back today to a feces coated disaster.

I was braced for it. I was ready. And then nothing happened. There wasn’t even a ripple. I don’t have any particular problem with being wrong. I’ve often enough turned left when I should have turned right. It happens.

It’s not so much that I’m upset that I was wrong today as it is that I know someday soon I’m going to be “not wrong” and the lid is going to come flying off the thunderpot. I’m not wrong that there’s a shitstorm brewing, just expected it to hit sooner rather than later. Now all I can do is hunker down and wait.

Beyond repair…

On August 15th I entered what I thought would be a straight forward request with our computer help desk. Adobe Pro had started throwing errors and since the ability to read, edit, and sign pdf documents is more than than a once-a-day requirement in my job, I thought it might be nice to have that capability back.

I should have known it was not going to be an easy process when the confirmation email I got from the help desk had my name but described a problem someone on the other side of the country was trying to solve on their own machine. Actually, I should have known this process was going to be painful from the minute I discovered I was going to have to interact with the big help desk in the sky. Reducing the local service options and nationalizing IT help might have saved money but the user experience and wait times involved are appalling. At least I’m not paying for this service. Well, not paying for it directly, except for whatever of my tax dollars are being allocated for shitty IT support.

Over the last 13 days I’ve had three separate emails letting me know that Adobe was fixed and all is now well. All three of those emails have proven to be wrong, with the same inability to use Adobe continuing after each “fix.” This morning I was greeted with the 4th “we fixed it” email and discovered that not only does Adobe not work, but that the entire program has now disappeared from my computer. I suppose that’s one way to fix the problem. You can’t report a software error for software you don’t have. Of course I now have a two week and growing backlog of electronic paperwork that I need Adobe to process, so there’s that one small issue remaining.

I’m sure the men and women who work the Enterprise Service Desk are fine upstanding Americans who are doing great things for God and country. That, said, how it takes two weeks to fix an issue I could resolve on my home computer in less than 30 minutes simply leaves me with no option but to conclude that the “help” procedures for enterprise IT are broken entirely beyond repair.

Note: I should point out in fairness that just before I left for the day the issues was at long last resolved. At least tomorrow I know I can start clearing the backlog of Things Which Must be Digitally Signed. Sigh.