Tag Archives: gas station

Customer service…

Posted on by

Often enough I’ll put companies that fail to deliver even basic customer service on blast here online. More rarely I get to give the good word when a company does something right. Tonight, fortunately, is the latter.

Last week I stopped by Wawa for a sandwich. That’s not unusual. It happens about once a week. Their consistency is one of the biggest reasons I like the place. I know what to expect when I open the wrapper. Creature of habit that I am, that means a lot. Last week’s sandwich was an outlier, which was why I ended up Tweeting at them in the first place. I didn’t expect anything to come from it other than making myself feel a little better about the lunch I threw away because it reeked of banana peppers.

Thirty minutes later though, I got a note from one of Wawa’s social media team who quickly gathered up my information, appologized, and offered me a sandwich on the house. Again, I didn’t think much about it and didn’t expect anything to come if it. Sure enough, though, this evening there was a letter containing a Wawa gift card in my mail box and they were good to their word.

It’s the one bad experience I’ve had with Wawa in four years of being a regular customer and they made it right without arguing, or elevating it to a manager, or making it seem like the hardest thing in the world. They’re doing customer service right and I just wanted to take this chance to say so.

What Annoys Jeff this Week?

Posted on by

1. Gas pump parking. I was pulling in to the gas pump at one of the 8,743 local convenience stores when an alleged person pulled in to the next pump over. The driver, his wife (or girlfriend, baby momma – who the hell knows), and a gaggle of kids pile out of the car; all in their pajamas and head into the grab-n-go. Figuring at least one of them was going to go put a $20 down to pay for gas, I didn’t think anything of it, until they came schlepping back out with their fists full of candy, big gulps, and chips, loaded back into their car and drove off. I missed the memo where parking at the pump to go grab a snack for you and your brood while people are lined up waiting for fuel on a busy Saturday morning is now a thing. If you’re really too lazy to walk the extra twenty feet from the actual parking spots at the side of the store, maybe you should just go ahead and stay home as to not tax your system unnecessarily. Fuckwit.

2. Bikers. The Thomas J. Hatem Bridge is a 4-lane span that carries 7,624 feet of east and westbound US Route 40 over the mighty Susquehanna River. Its lanes are 12 feet wide with a 1 foot shoulder. During peak traffic times, the bridge is a major bottle neck in traffic traveling to or from Cecil County and points east. On July 1st the powers that be in this great state of Maryland have decided that it’s a good idea to add bicycles to the mix by permitting them to use the bridge in the same lanes as motorized traffic. Now you can spout to me all day long about cyclist’s right to use public roads and that motorists have to be aware of their surroundings and give way, but the whole idea sounds ill advised to me. Putting a bicyclist on the same narrow span as tractor trailers and tens of thousands of rush hour passenger vehicles sounds more like a recipe for needing to hose some intrepid former bicyclist off the bridge than anything else. I’m sure lots of very nice people ride bicycles for fun and profit and I’ll feel vaguely sorry when one of them gets turned to goo on the bridge, but mostly what I’ll be is annoyed that their mangled corpse caused me to get home two hours later than usual.

3. Cecil County Government. The Cecil County Executive announced this week that the local animal shelter, currently operated under contract to a third party as a no-kill facility will be reincorporated as an arm of county government that will have a “no kill philosophy,” but not operate as a no-kill shelter. The translation here is that instead focusing efforts on working with local non-profits, other shelters, and concerned citizens, the shelter will hold animals for the minimum legal time and then begin euthanizing them when they “time out” if there is no extra capacity at the shelter. Here’s the thing, most shelters nationwide will tell you one story: there’s never extra space, but somehow many no kill facilities make it work. The government of Cecil County is in the midst of failing their citizens and their animals. Bringing back the “high kill” mentality to local animal control is the wrong answer. It’s fortuitous, at least, that this douchebaggery was announced during election season because it will certainly influence who has my support at the ballot box.

What Annoys Jeff This Week?

Posted on by

Medical Experts. Watch the news long enough and you’re going to find out a few simple medical truths. Eggs are good for your or possibly bad for you. Coffee is good for your brain, but bad for your heart. Exercise keeps your cardiovascular system in tip top shape, but can damage your heart and skeletal system. Everything from radishes to ordinary tap water apparently causes cancer in mice. I think doctors are pretty good at the micro level of telling us what’s wrong with us individually, but I’m not sure they’ve got the sense God gave the common rooster when it comes to figuring anything out at the macro level. When it comes to what’s good or bad across an entire population, it doesn’t seem like they have a clue.

Jerry Sandusky. Hasn’t the news cycle moved far enough away from this that it’s not really a story anymore? Seriously, can’t a Kardashian get knocked up and spare us all from another three months of Jerry’s kid touching extravaganza?

Hopped-up Meth Heads Eating People. Zombie lore is clear on one point. The only immediately effective method of stopping a impending undead attack on your person is detaching the zombie’s head from its body. This is traditionally accomplished in one of two ways, using a shotgun or a two-handed long sword. In a pinch, a fire axe might also get the job done, but its sweet spot is much smaller than the other methods and is therefore not recommended except when other options are not available. As they did in the Wild West, the answer to the latest rash of face eating is clearly to deputize the citizenry, arm them with shotguns and long swords, and send them out to roam the streets to defend the living. At least this way, stories of the impending zombie apocalypse would reflect both sides of the ongoing battle between good and evil.

WaWa. Usually I can count on WaWa to sell me a pre-packaged salad, a bottle of water, and a bag of chips a couple of times a week. I’ve been in twice this week looking for lunch and both times their “salad chiller” was blowing hot air. Sure, lettuce and assorted other greens might stand up to that for a while, but diced ham and chicken will probably not respond quite as well. I watched a few people pick up a lukewarm salad and walk away happy enough with their decision, but there’s something about trusting glorified gas station attendants to know when a food item has gone off makes me more than a little nervous. I think I’m going to have to pass for a while. Keeping perishable items chilled doesn’t seem like it should be too much to ask.

Be sure to tune in tomorrow for the next installment of “From the Mailbag.”

Better to burn out…

Posted on by

I didn’t think it was possible, but I may have awarded the Asshat of the Week trophy too early in the week. As I was motoring towards my apartment following the two hour afternoon commute from hell, I noticed a plume of black smoke ascending from the end of the exit ramp. Coasting to a stop behind a gathering line of traffic at the top of the ramp, I has a beautiful view of one of our local gas stations. Sitting in the edge of the parking lot, about 15-20 feet from the pumps, was a car that had obviously pulled off the road. There was fire. A lot of fire.

Now, I understanding the engine compartment catching on fire while driving your vehicle is bound to be a traumatic experience. I also understand that you instinct will be to pull off and run like hell away from said potential fire ball. Instinct, however, should also warn you not to pull into a gas station and abandon you flaming fireball of a vehicle.

The sign at the pump clearly illustrates not to smoke and not to use your cell phone. It even spells out how to make sure that you ground yourself prior to using the pumps. It does not, however, stop to explain the danger of parking a flaming car in close proximity to a dozen gas pumps. I guess there should have been a sign.

I’m not even going to mention the half dozen upstanding citizens who were standing there pumping gas into their own cars, oblivious to the potential blaze of glory in which they were about to be vaporized. I think one of them was even talking on her cell phone. Tisk Tisk. She must have missed the sign, too.