The office as Disney World…

Most people who spend their days dwelling in the bland colored cubicles of a standard office complex wouldn’t compare their daily experience with a trip to Disney World. As has been pointed out on more than one occasion, though, I’m not most people, so it’s the argument that I’m going to submit for your consideration.

Unfortunately for most cube dwellers, the part of Disney that our life most resembles isn’t the convincing enough facades that line Main Street or the shows that seem to come off effortlessly. That’s all the average visitor to any big theme part sees – just enough of the illusion to keep them interested and to keep them from wanting to look behind the closed doors at the parts of the park that can’t be seen from the designated public spaces. No, our part is the tunnels and back rooms that keep the whole edifice sparkling and magical for our “guests.”

Like Disney, we build boxes of glass and steel, decorate them in as inoffensive a manner as possible, and then fill them with adults who mostly are only there because someone told them it’s the thing to do. Even for those on the inside, most people never see how the real inner workings mesh. They never see and don’t even speculate on what massive asshattery lurks in closed door meetings or in the executive suite. I suspect that most people wouldn’t have the stomach for that kind of truth – better to maintain a happy fiction than an uncomfortable reality.

So that leaves the illusion of a happiest place on earth where morale is always high, everyone always does their best work, everyone ask themselves “is this good for the company,” and no one ever gets eaten by an alligator. I can only speculate that it’s just another of the great lies we tell ourselves to stave off the madness until we can slog our way to retirement age or a Powerball win.

An open letter to the Enterprise Service Desk…

To Whom It May Concern,

On May 31st I called the Enterprise Service Desk to request support with an ongoing issue of frequent restarts, freezing, running checkdisk, and random problems within Office software products. This was a follow up to a previous call made on March 9th for a similar issue where I was told to call back if the problem happened again. A help ticket was opened as a result of my call on May 31st.

On June 7th, my ticket was closed because it had been “resolved.” No one from the Network Enterprise Center or local IT customer support contacted me on this issue. In addition to this being a missed 3-day response time under the terms of the service level agreement, it also has the dubious distinction of being blatantly false. My issue has not been resolved and my computer performance continues to exhibit the same behavior.

I once again contacted the Enterprise Service Desk on June 7th and was informed that the original ticket from May 31st could not be reopened. The representative I spoke to then opened a new help ticket and the clock started again on a new “3-day” response time. With a computer under warranty exhibiting these troubles, the “no brainer” response should be issuing a new machine and sending the broken/defective equipment back to the manufacturer. I consider this service absolutely unacceptable. I’m simply appalled that I’m now in the second week of trying to achieve more than a “phantom resolution” to my issue.

Regards,

Jeff

Seditious thoughts…

There’s no way to better be assured the long weekend is over and you’re back to business than spending two hours locked in a meeting. That’s especially true when your speaking roll takes up about 1/240th of the allotted time. It leads to a lot of looking around, checking to see in anyone has fallen asleep, and repeatedly jabbing a pen cap into your own thigh in an effort to make sure you aren’t the one who nods off.

My feelings about meetings are fairly well known. Over the course of a career I can count on one hand the number of meetings that were really worth having or couldn’t have been more effectively dealt with in an email or by just sending out the slides. Sitting there, glazed eyes staring blankly at whoever happens to be sitting across from me, my mind wanders. There are a few other people who seem obviously bored. Others are giving a good account of paying attention. I wonder if it’s just me whose mind has slipped its tether and is wandering unescorted from idea to idea without purpose or destination.

I wonder if I’m the only one who’s attention span isn’t up to the task at hand. A few seem to be held in rapt attention, hanging on every syllable while it’s taking every bit of rapidly decaffeinating will power I can muster just to keep my chin from dropping slack to my chest.

We all proceed as if things are as they should be and the happy fiction is maintained for another day. I can’t imagine the furor that would erupt if one brave soul were to stand up and call the bloody great waste of time out for what it is. In fact I’ll probably be forced to give up my Senior Bureaucrat Secret Decoder Ring for having the audacity to speak aloud of such seditious thoughts.

Sigh. The lies we tell ourselves.

Too exhausting…

© 2013 Imgur, LLC.

© 2013 Imgur, LLC.

I feel like I should write a post about some combination of the IRS, NSA, privacy, and executive overreach… but honestly it’s just all too exhausting to put into words. This great country was a constitutional republic once and could be still if more than a handful of people were interested in holding the elected representatives of the people accountable for their words and actions. I’m not holding my breath. If anyone needs me, I’ll be downstairs turning the basement into a room-sized Faraday cage so I can have the occasional untapped conversation.

R-E-S-P-E-C-T

Yesterday you made a big deal about wanting someone in the room to flip your slides while you gave the new employee briefing. Today you threw that person out of the room once they got their computer set up (I won’t mention that employee then didn’t have a computer to use for, you know, work, for the next 90 minutes). Then you threw out the other “witnesses” in the room who were in a position to argue with what you were about to say to the poor unfortunate new guy.

Is it possible that you were going to weave him a web of lies and that the presence of informed people might undermine that? Are your lies so unbalanced now that you can only tell them behind closed doors? Maybe it’s that you’ve told so many that people are catching on and comparing notes now. Better not to risk having too many people in one place these days. Paranoia is a classy look.

Oh Uberboss, you may have the title, but you’ll never have what you really want. Forget about the respect of your peers. You’d be hard pressed to find someone in this building that even likes you as a human being.

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.