Tag Archives: office

What Annoys Jeff this Week?

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1. Color commentary. I hate people who feel the need to share at every opportunity… and nothing fills me with more homicidal rage than listening to a nonstop stream of running commentary about how the day is going from a few desks away. This didn’t work. That didn’t work. I just had to reboot for the 100th time. AnnoyingYes, look, we all know the network is in a bit of a snit. Most people are experiencing the same issues… and rest assured, those few who aren’t experiencing your issues are having issues of their own. In times of crisis, my best advice is to sit down, STFU, and try not to aggravate the ever-loving hell out of those around you. John Madden’s commentary may have been obnoxious, but at least that meathead came with a mute button.

2. Spam (the electronic kind, not the gelatinous potted meat or the song). If you’re a business and you have my email address – my real address and not a junk account I set up to catch wayward marketers – you already have products or services that I like and use on a regular basis. The best way in all the world to convince me to never purchase anything from your business ever again is to flood my inbox with “helpful” email. I’m already a customer. I don’t need to be reminded. When I need a refill, a reorder, or a new product, I know where to find you… and even if I forget, there’s a better than average chance Google will be able to track you down.

3. Sleep. Every now and then I convince myself that I’ll get along perfectly fine on four hours of sleep. Usually those occasions revolve not being in a good place to stop reading or wanting to “catch the end” of some 50 year old move I’ve seen dozens of times already. Very rarely they’re the result of just plain old not being able to fall asleep on schedule. Regardless of the cause, the result is always the same – by 2:30 the next afternoon, I’m poring coffee down my throat in Big Gulp sized quantities and still barely manage to keep my head from slamming into the keyboard. I’ve grudgingly accepted that sleep is an inconvenient necessity. I think in fairness sleep should concede to me at least one day a week where I can get less than five hours of it and still feel mostly like a human being.

Value added…

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About six times today I heard the phrase “valued added.” Each and every time I heard it, I wanted to punch a baby in the throat. Look, maybe I should care about “demonstrating value added,” or team building, or joining hands and giving peace a chance, or whatever. All I’ve ever wanted to do anywhere was the best job I could within the confines the job itself placed on me. With those confines growing increasingly tighter week by week and month after month, we’re all going to have to get use to the idea that how we define “doing our best” is going to change for the worse.

Over short periods of surging to meet the unexpected, people have a remarkable capacity to do more than expected. In a pinch, they can even give the illusion of doing more with less. Most people, most of the time, want to contribute and do their part to make sure the trains run on time. Relying on that capacity as a long term “get well” plan, however, generally has consequences that are less than good. Under sustained pressure to perform above optimal levels and with diminishing resources with which to do it, even the best are going to pull up lame eventually. I can’t cite a scientific study that tells me this is true, but I’ve spent more years than I want to admit watching people and seeing how they respond under pressure.

The truth is some people just handle a high stress environment better than others. A few people might thrive on it, but the vast bulk of them are going to hit a wall, burn out, fade away, or otherwise just stop giving a good goddamn. That’s a dangerous place to be for any organization. The slippery slope from actually doing more to getting less is really more like falling off a cliff. One day everything will hum along at top speed and the next it’ll be in free fall towards the jagged rocks below.

I’d never argue that this is a universal truth, but it does reflect my personal observations based on a little more than a decade as a decidedly interested observer of bureaucratic processes. There are always options available and B does not always have to follow A in this case. Preventing this outcome requires someone with enough horsepower to drive a change and make it stick to realize there’s a problem and for them to do something about it. Unfortunately, my best advice is to not hold your breath waiting for that to happen unless you have some kind of weird workplace oxygen deprivation fetish.

What Annoys Jeff this Week?

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1. Too quiet. I’m generally a guy who appreciates his peace and quiet. Except when that quiet comes in the form of one of the meeting rooms I occasionally get stuck in. It’s not technically an anechoic chamber, but it’s awfully close. The small battery powered clock on the wall ticks with the sound of thunder and you can definitely hear the sound of the blood pumping through your ears when you’re the only one in there. As much as I appreciate a nice quiet workplace, apparently being surrounded by sound deadening material is my bridge too far. Surprisingly, even for me, there is such a thing as too quiet. Who knew?

2. Every Saturday. I get groceries every Saturday morning. It’s as ingrained into The Routine as brewing a pot of coffee first thing in the morning. Apparently a lot of other people also do their shopping on Saturday mornings too… which is why I don’t understand why every Saturday feels like I’m surrounded by people who are experiencing the grocery store for the first time. I don’t get the people walking around in awe of the abundance before them or the ones who don’t seem to have any earthly idea why they’re there or what they’re supposed to load into their cart to take home. Can we at least try to have a list, a plan, and not spend half the damned day wandering around as if the pasta aisle was the latest Magic Kingdom attraction?

3. Bank of America. Bank of America gets featured here a lot, but I actually tried hard to like them. Their online banking system is second to none and they had branches and ATMs just about everywhere I’d ever want to be. Their website is still top notch in my opinion, but over the last two months, I’ve watched their local ATMs practically drop off the face of the earth. I went from having four of them spread out along my daily commute path to having none. There’s still a branch office open locally, but not in a location that’s convenient to any of my normal travels… and it’s safe to assume I won’t be making any special trips just for the privilege of being a Bank of America customer. Sure, I’ll keep an account open with them in case I ever needed it, but I’m pointing my direct deposit and bill pay to one of the local credit unions. I really did like their big bank feel, but not enough to get stuck paying $5 in fees every time I wanted a few twenty dollar bills. There are just too many other, cheaper options to stick around for that kind of asshattery.

What Annoys Jeff this Week?

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1. Drivers who think they can, but really can’t. Look, I like speed. I have the tickets and warnings to prove it. Generally I feel as safe with my own driving at 85 as I do at 25. Sadly, I can’t say I have the same level of confidence in everyone else on the road… especially the wannabe rice racer who cut the turn just a little to wide this morning and earned himself some first hand experience in how understeering is every bit as bad as oversteering . He should probably be allowed to get some kind of refund from his driving instructor. On the other hand, I have now personally seen the look of abject horror someone in a Honda Civic gets on their face when they find themselves unexpectedly traveling in the wrong lane with a Tundra bearing down on them. Hopefully he didn’t spend too long in the ditch, because that’s where he was headed when I rounded the next turn and rolled on with my morning commute.

2. Breaking my own rules. I think we all know that I hate speakerphones in an open-bay office setting. It really serves no purpose other than ratcheting up the noise level in a room that already has the acoustics of a train station. I was forced into a position of breaking my own rules today by participating in part of a call using a speakerphone in a “wide open” room. I was mortified, but it happened so fast that I couldn’t stop it. I have no other excuses. Mea culpa, mea culpa, mea maxima culpa.

3. Too much of a bad thing. I know I’ve said it before, but it’s worth repeating: I don’t think I’ve ever attended a meeting that I didn’t want to escape from within five minutes of it starting. Sadly, my opinion doesn’t seem to carry much weight when such decisions are made. Which is how you end up with so many meetings scheduled between now and the end of the month that the “September Meeting to Discuss Issue X” has to be moved into October. You might think that means the “October Meeting to Discuss Issue X” would get cancelled. You would be wrong, because what it really means is that we should just go ahead and have two “Meetings to Discuss Issue X” in October. So as soon as the ten pre-meeting meetings for the October “September Meeting” are finished, we get to immediately start on pre-meetings for the October “October Meeting.” Clearly common sense, logic, and reason have no place here.

Like a (acting) boss…

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From time to time it’s good to be reminded about what you’re priorities in life are. Today’s reminder was about the complete and total lack of interest that I have in ever being a supervisor Lumburgagain. It’s not that today as chaotic or even busy, it’s more that I just don’t like having the “what if” factor hanging over my head. My historic experience with being “management” has been that 90% of the day is sitting around waiting for things to happen and/or wondering what happened and the other 10% actively trying to unscrew that which has been screwed up – generally to little or no effect.

Some people want to do it. Some of them even have a natural skill for it… and while I might have the skill, I most decidedly lack the interest. Watching the clock, hoping that nothing important explodes before the final whistle of the day blows is no way to spend your life. As for me, I’m perfectly happy heading to the house and not having to give a damn if the phone rings or not. I’m abundantly happy that my 8 hours in the hot seat is mission accomplished. Hopefully it’ll be a good long time before I get another “opportunity to excel.”

185 emails…

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There’s nothing quite as effective as 185 emails in your inbox to drag you back to reality. Three hours later, at least it’s a relief to know that 10% of them were discussing printer and network-related outages, 80% of them were crap you have no actual interest in, 5% were email from friends, and the remaining 5% are issues you actually need to do something about. It’s possible that I might have sat down and cried if there were actually 185 issues that needed my attention this morning. Even though I was physically present today, clearly my brain is still dragging in from somewhere on the Eastern Shore. Unless something ridiculous happens, it should be a day or two yet before the post-vacation afterglow wears off. I’d like to think that it could last until the 4-day Independence Day weekend, but I think we all know that’s more of a pipe dream than a plan.

Aside from the usual complaints about being back in the saddle, the routine is the routine. That’s probably good and bad. It’s comforting because it’s normal, but it still leaves me with a slightly sick feeling that it’s not what I really want to be doing with the day. Reality. 185 emails. Being a responsible adult is a real bitch.

The Rains of Castamere…

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Since there’s only so many times a reasonable blogger can gripe about back-to-back-to-back meetings, I’ll give it a rest tonight. Instead, I’ll simply mention a fun few seconds dashing from one meeting to the next. Admittedly, I have a probably inappropriate habit of whistling to myself if the hallway happens to be empty. Sometimes it’s whatever song is stuck in my head from the drive in, sometimes it’s something I heard at my desk. This morning, it was The Rains of Castamere. Something about it’s bleak overtones seemed to fit the day of meetings without end. Of course it’s even better when a complete stranger coming from around the corner recognizes the tune and makes it a brief duet without saying a word.

The great leveler…

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Email, like death, is one of life’s great levelers. From the high and the mighty down to the lowest of the low, we all get entirely too much email. Shoving electrons through the network make it so easy to moving information from here to there that most of us never stop to ask if the people on the receiving end actually need the information we’re pushing at them. Because the most important thing the average bureaucrat does on a daily basis is cover his or her ass, we end up in a seemingly endless do-loop of email and instant messages.

The ability to generate an instant distribution list is possibly the worst thing to ever happen to the average office drone… because let’s face it, if the email is addressed “To” more than one or two people, no one is going to take on the individual responsibility of answering it. If you address it to 20 people, no one is even going to bother reading it at all. The only thing four pages of addressees gets you is the merciless ridicule of your colleagues and the tears of a God disappointed that you’ve used your free will for such douchebaggery.

I wish I was making this up, but four pages of recipients for a message that needs to go to three people is, politely put, a bit much. I’m the first to say that if something’s worth killing, it’s probably worth overkilling, but sheesh, even I have limits. I’m not saying an email addressed to +/-700 people makes you look like an asshat; I’m saying that by actually sending that email out into the world you are, in fact, an asshat. It’s a fine distinction, but an important one… kind of like the distinction between covering your ass and becoming an object of loathsome contempt.

What Annoys Jeff this Week?

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1. Pandemonium. Despite the common perception, I’m a quiet guy. I enjoy reading. I enjoy writing. I generally enjoy activities that limit the amount of social interaction that are really required of me, though with some effort, I can make a good showing when I do need to make nice with a crowd. If you ever want to really throw me off my game, all you really need to do is drive up the noise level in the room and my nerves will start fraying on command. My blood pressure will spike and I’ll end up using most of my available focus to simply avoid biting someone’s head off. It’s not a recipe for great productivity. Maybe I really should have looked into career opportunities as a research librarian or lighthouse keeper if the whole writing thing doesn’t take off. That or possibly move my desk into an anechoic chamber.

2. Air conditioning. I’ve been known to keep it cold in the house. I’ve been known to keep it cold in the truck. What I don’t do is keep it so cold in either of those places that I need to wear gloves and a coat while I’m inside either of them. I mean it’s fun to have to stop every few minutes to keep your fingers from stiffening up and making typing damned near impossible, but it seems to me that maybe the best course of action would be to moderate the indoor air temperature a bit rather than setting it to arctic and throwing the blowers on full blast. I’m not a fancy big city engineer or HVAC specialist, but it seems to me that there are some settings on the dial between Ice Age and Sahara that someone might want to test out.

3. False advertising. Walking into a supermarket and you can usually expect to come out with groceries. Walk into Best Buy and you can usually expect to walk out with electronics. Walk into a bar and you can usually buy beer. If you think you can walk into a shop advertising out front that ‘We Sell Silver” and walk out with silver however, you would be wrong. Apparently what they meant by that sign was “We Buy Silver.” Clearly the meaning of “buy” and “sell” have been lost somewhere in translation.