1. Faxing. It’s the Year of Our Lord Two Thousand Twelve. There is absolutely no reason why anyone should need to do business via fax. Better yet was the suggestion that if I couldn’t find a fax machine, I could just come in and sign the paperwork in person any time between 8AM and 4PM. Seriously? Did I suddenly wake up in 1989? Maybe you should just scan it into a pdf and email it to me like a normal person so I don’t have to scour the building looking for fax machine to blow the dust off.
2. Banker’s Hours. Look, if you’re in the service industry working from 8AM and 4PM and then only on weekdays might not be your best-ever idea… Especially if you want other working people (you know the ones with jobs and disposable income) to actually be able to use your service. You might be the best in the business, but I’m not leaving work early just to talk to you. Instead, I’ll go with your next best competitor who has office hours on Saturday or who can be available in the evening after working stiffs wrap up for the day.
3. Rental Car Agencies. Have you ever tried renting a car on short notice on a Saturday? Here’s a bit of advice from your kindly Uncle Jeff: Don’t bother. They’re not going to have anything available. Then they’re going to refer you to one of their sister offices a few miles away. That office won’t have any cars either. By the time they refer you to the fourth office that’s 37 miles away, you’ll have lost interest. So yeah, if you’re going to need a rental car in a hurry, make sure you identify that requirement at least two days in advance of knowing that you’ll need it. Schmucks.