1. Pay at the pump. Look, I did the B-school thing. I get the business model you’re using. I know that the average convenience store doesn’t make jack squat from selling gasoline… you make your money when people come in and buy a slurpee or a hotdog or a case of beer. If I’m paying at the pump, though, that’s probably because I don’t want to come in to the damned store. Can you knock it off with playing twenty questions before letting me buy a little gas? No, I don’t want a car wash. Why they actual eff do you need to know what my zip code is? I don’t care one way or another if you print a recipe… except when I say yes and then your little printer-in-the-pump is out of paper or ink or isn’t working for whatever reason. I just want to swipe my card, fill up the tank, and move on. I don’t come in and ask your employees their home address, what exactly goes in the chicken salad or if they can just put my beer in a paper sack instead of plastic. Please can we just complete our transaction and go our separate ways? I’d be willing to pay a few cents more a gallon just for that small mercy.
2. Working late. It’s hard to believe I ever sought out jobs where 12 hour days were the standard. Now I’m older, wiser, and my overtime rate isn’t worth a damn. I admit it, I’m a jealous guard of my personal time, but the other side of that coin is that I do my level best not to drag my personal life into the office. It doesn’t matter to me if its five minutes, fifty, or five hours. It’s not about the money. Time, once spent, is irrecoverable – money, by contrast, flies off the presses all day every day. What’s even more noxious is the assumption that I can just stick around as if there’s not another thing in the world to do. If you’re going to burn up my time, I’d appreciate at least an acknowledgement that it’s an inconvenience that’s been noted. Don’t worry, though, I’ll make sure the scales balance, but it will be balanced at the time of my choosing, regardless of what’s convenient for anyone else.
3. Palmyra. One of the greatest archeological treasures in the world has fallen to lunatic Islamic forces in Syria. It’s gotten some coverage. It will get a little more when the looting and destruction start in ernest. It’s the kind of place that’s worth defending, but mostly the world with shrug and wring its collective hands when millennia of history are smashed, bulldozed, or sold off onto the black market. I don’t have much use for radicals of any stripe, but for the ones who destroy history just for the joy of seeing it burn, slow death is too good for their ilk.