1. Delmarva Power. There’s an issue with my power bill. I called their “customer service” number Monday night and was met with a 50-minute estimated wait time. That’s not going to happen, so I called back Tuesday morning. The wait time for that call was a sleek 27-32 minutes. They split the difference and I waited half an hour to be immediately told by the CSR that the system is down and they can’t answer any questions. They did offer to call back when their system is up, which is fine I guess, but what I really want is to determine when I talk to my vendors myself rather than sitting around looking forlorn like a 14 year old girl waiting for her true love to call. After blasting them on social media, someone did reach our to me and promised I’d get a call back “sometime” in the “next few business days”. Fifty hours later. Still waiting.
2. Staffing. In order to send any information outside the organization you need approximately 4,587 separate lines of approval. It’s not necessarily hard work, but it is what some might call tedious. Reaching the point where something is approved for release always feels like something of any accomplishment… but the best part is when you get something fully staffed, vetted, socialized, and approved only to be notified two hours after you hit send for the final time that someone at Echelons Higher than Reality has decided to “go a different direction.
3. The sky is falling. Look gang, I’m not a fancy big city investment banker, but despite the thrashing Wall Street has taken this week the sky really isn’t falling (yet). The Dow made its high in May of last year. We’re down in the neighborhood of 10% off that high – that’s the operative definition of a correction – but still a ways off from a bear market. If you haven’t jumped out well before now, the only thing cashing out in this market does is lock in whatever loss you’ve suffered. If I were in danger of retiring next year I’d be a little more worried. As it is, I’d say it’s time to stack some cash and do a bit of hedging. If that doesn’t work for you, just win yourself a Powerball Jackpot and you’re all set.