What Annoys Jeff this Week?

1. The “Help Desk.” I converted to Windows 10 a week ago. I immediately filed a “trouble ticket” with the great big national help desk in the sky to address issues that were obvious immediately – I can’t use two monitors, file encryption prevents me from editing and saving documents, and using my computer to project a briefing onto a screen is problematic at best. Fortunately I’m not an information sector employee who uses his computer to generate and manipulate information into a coherent format to be used by others in decision making. Thank sweet merciful Jesus that the ticket has been “assigned to a local technician.” Now if after only a week someone could actually work on fixing the damned infernal machine and make it work properly we’d be all set.

2. News cycle. We have a TV in our office that runs all day every day on one of the major news networks. Being situationally aware is all well and good, but except for a rare moment of actual breaking news, what you find very quickly is the news at 9AM sounds a lot like news at 11 AM which sound a lot like the news at 2PM… and round and round we go. I’m all for some kind of background noise, but by the time I get out of that room I don’t care how compelling a news day it has been, I’ve utterly and completely stopped caring about what’s going on in the world. It seems to me a sane person can only hear the same thing repeated three or four hundred times before it starts doing bad things to their head.

3. Paying by credit card. Every website on the planet wants you to “save your credit card on file so they can auto renew your service next year.” That makes perfect sense for services that I use on a recurring basis. It’s a good theory. In a world where credit card providers have their networks being breached on a quarterly basis, though, in some cases I have three new card numbers assigned long before the yearly subscription runs out and it’s time to auto-renew. So really what I need all these companies to do is to stop giving me the option of saving my account / automatically renewing my subscriptions because we both know I’m still going to have to come back and enter all that shit on your page again since it’s all changed anyway.

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