It’s been an easy week. With Telework Monday and Vacation Day Friday, you might think there’s nothing to complain about. While there are surely fewer annoyances than during other weeks that doesn’t in any way mean there are none. What kind of rank amateur do you think you’re dealing with here?
In fairness, it’s an easy week so I’ll just give you two things:
1. Mid-day OS updates. There are few things better in the middle of the work day than getting a notice that “hey, we’re about to upgrade your operating system.” Great. Because what I need while I’m in the middle of desperately trying to put a cork in things so I can depart the premises and spend the long weekend blissfully ignoring work is for my computer to slow to an even worse crawl than usual and then reboot itself without warning periodically. Some days I long for the reliability of carbon paper.
2. In the great war between “I need to get the grass cut before the possible rain tomorrow” and the reality of it being 90-something degrees in the shade with murderous humidity, I’m opting to sit this one out after a day’s work. In the war between body and brain, I’m going to let the body win this one. Just this one time since I’ll undoubtedly regret that decision the minute the garage door rolls up tomorrow and I’m forced to look upon a scraggly front yard to my great embarrassment and shame.
1. The “Help Desk.” I converted to Windows 10 a week ago. I immediately filed a “trouble ticket” with the great big national help desk in the sky to address issues that were obvious immediately – I can’t use two monitors, file encryption prevents me from editing and saving documents, and using my computer to project a briefing onto a screen is problematic at best. Fortunately I’m not an information sector employee who uses his computer to generate and manipulate information into a coherent format to be used by others in decision making. Thank sweet merciful Jesus that the ticket has been “assigned to a local technician.” Now if after only a week someone could actually work on fixing the damned infernal machine and make it work properly we’d be all set.
2. News cycle. We have a TV in our office that runs all day every day on one of the major news networks. Being situationally aware is all well and good, but except for a rare moment of actual breaking news, what you find very quickly is the news at 9AM sounds a lot like news at 11 AM which sound a lot like the news at 2PM… and round and round we go. I’m all for some kind of background noise, but by the time I get out of that room I don’t care how compelling a news day it has been, I’ve utterly and completely stopped caring about what’s going on in the world. It seems to me a sane person can only hear the same thing repeated three or four hundred times before it starts doing bad things to their head.
3. Paying by credit card. Every website on the planet wants you to “save your credit card on file so they can auto renew your service next year.” That makes perfect sense for services that I use on a recurring basis. It’s a good theory. In a world where credit card providers have their networks being breached on a quarterly basis, though, in some cases I have three new card numbers assigned long before the yearly subscription runs out and it’s time to auto-renew. So really what I need all these companies to do is to stop giving me the option of saving my account / automatically renewing my subscriptions because we both know I’m still going to have to come back and enter all that shit on your page again since it’s all changed anyway.
1. UPS. I’d hate to think how much business I’ve pushed through UPS over the years. But gigging me for $5 to change the date a package arrives feels a little bit cheap on their part. Sure, it’s only $5 but I’m not sure what the difference is between delivering it “for free” on Friday or delivering it on Monday when I’ll actually be home to receive it – which is only an issue because *you* require an ink signature. I guess they do offer a free option of letting me pick up the package at a location an hour round trip drive away was supposed to be a helpful concession so maybe you’re letting me off easy. I don’t mind paying for a service, but I resent the hell out of getting nickel and dimed.
2. Disappointment. I know a lot of people, but there are only a handful that I would count among my closest of friends – the ones I’d go to the mat for with no questions asked or burn down whole cities for if they asked. You think you know most of what there is to know about them. But then there’s the day you realize you know nothing. It’s equal parts unnerving and sad and disappointing because though they may well go on being your friend, you’ll never see them with the same undiluted affection. Given enough time everything changes, though I wonder why it so rarely seems to change for the better.
3. Windows 10. Sometime in the dead of night Windows 10 was smuggled on to my work computer and promptly went about wrecking everything from my wifi connection to my email archives to my screen configuration and any number of small tweaks that I’ve made over time to make the archaic POS computer a little more usable day-to-day. Some things I’ve been able to fix on my own through the day. Other things can’t be resolved by anyone locally and must be corrected by the great network help desk in the sky… which means I might see resolution sometime around March 2019. Just once I’d like to get one of these official “upgrades” that didn’t end up giving me less capability and require me to spend inordinate amounts of time fixing things that it broke.