I’ve been vaguely aware that 2022 was the year 3G wireless service was going to be discontinued here in the US for a while now. Other than being aware, I really didn’t put much intellectual rigor into wanting to know more about it. That was true until I glanced at an article yesterday warning that some cellular-based home security systems among other “background” services could be impacted.
After a quick check, it turns out that my system is going to be one that dropped offline sooner rather than later. Turns out, thanks to AT&T taking their network offline later this month, I was about a week away to losing my system.
I’m not mad at them. Technology marches on and needs to be upgraded from time to time. I’m am, however, pissed as hell that I didn’t even get a warning notice from the monitoring company I’ve been paying every month for the last seven years to keep any eye out for home intrusion, flood, and fire.
They were quick to confirm that I was about to have a problem when I called last night. If I hadn’t noticed that article and then taken the initiative to call them, though, there’s no telling how many monthly fees I’d have paid for them to monitor dead air. In all likelihood, I’d have never known it until the point when an alarm should have triggered but didn’t.
That’s aggravating on any number of levels.
To their credit, the company in question was quick to offer me an upgraded base station at no cost (as long as I was willing to sign a new one-year contract). No big deal there, as I’ve been going month to month with them for at least the last four years and don’t have any interest in building a new system from the ground up. Aside from this one pretty glaring issue, their customer service and equipment has been just about flawless.
I should be at least temporarily future proofed by the end of the week, but if you rely on cellular as a primary or backup link for your alarm system and it’s of a certain age, you might want to give your provider a call and make sure you’re not about to be bricked.