Delicate sensibilities…

As alleged professionals, we all have basic responsibilities beyond those things described in our job descriptions. If your job description provides a laundry list of explicit tasks, our status as professionals imparts a second list of implied tasks that we need to carry out in order to accomplish our primary role. One of those implied tasks, at least in my mind, is reading and understanding the information put in front of us.

Part of my job, from time to time, is preparing electronic correspondence for senior leaders to inform them about upcoming meetings, key decisions made at high echelons, or to provide general information about the health of their organization. I generally write those messages as if our leaders aren’t mouth-breathing oxygen thieves. According to the self-anointed gatekeeper of such correspondence, my assumption is incorrect.

Apparently, selecting “forward” on the email task bar and referring them to the appropriate section of the message will lead to catastrophic confusion in the executive suite. These are important people and expecting them to use the little track wheel on their Blackberry to scroll down is too presumptuous. I’m told that our leaders can’t be troubled to read more than two or three sentences in an email, so it’s critical that all salient facts be presented in the viewable space when they first open a message. Thanks to my colleague, I now know that our leaders are too busy to read or contemplate any message involving the slightest hint of complexity.

Call me difficult, but when the topic has been perfectly well summarized by someone already, I don’t see any value to taking 30 minutes to reword it based on the argument that the big words might confuse our leaders or that having a message forwarded might offend their delicate sensibilities. Despite my occasional arguments to the contrary, I don’t really think our leaders are that dumb and I certainly don’t think they are that delicate.

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Google+

I’ve gotten quite a few “adds” on Google + over the last week. First, let me say that I’m not ignoring all you other early adopters out there. Yes, I have a Google + account, but no, I’m not actively using it. I feel like I owe you an explanation for that.

Way back in 2010 when I went all in with a hosted website, I selected Google to host my “business” email needs. The Google Apps for Business account gives the average user a fantastic suite of tools to manage an enterprise-style email set up: multiple addresses, analytics, the legendary Google-powered spam filter, and a metric crapload of additional storage. These are all good things and exactly what I wanted for www.jeffreytharp.com.

Along with the goodness that is Google, however, comes the badness. With the beta rollout of Google+, I discovered that Apps/business accounts are not yet supported. Bummer. This means that in order to poke around with Google+ I have to log in with my old “regular” gmail username. Not a big deal, you’d think, but after spending the last year tweaking everything so it’s seamless from desktop to laptop to phone to tablet, the need for a second logon is a huge step backwards.

Technology is supposed to make out lives easier or better in some way. Until Google+ rolls out support for Apps users, though, for me it’s a little like a broken toe. It’s not going to kill me, but it’s enough to be ridiculously annoying every time something touches it. I’m not going to take a step backwards just to be an early adopter. For now Google’s go at a social network doesn’t integrate into my “everything else.” Until it does, I’ll be sticking with Facebook and Twitter… who manage to play nicely with my Google-powered email address. Too bad Google itself can’t seem to do that.

ESP…

Contrary to popular belief, I don’t have ESP, clairvoyance, or the ability to teleport back in time to set right things that once went wrong. When an email sits in your inbox for 12 days and misses a key suspense to echelons higher than reality, no matter how frantic you sound at my desk, I can’t magically manufacture correctly updated data for you to use in a report. If it was due on the 8th and it’s now the 11th, you’re pretty much hosed no matter how brilliant I make the numbers look.

I’m not going to point out that you, as the high and mighty Uberboss, have two administrative assistants who sit right outside your door and are theoretically supposed to keep track of your email and calendar. I know the three of you are probably overwhelmed by the number of messages slipping stealthily into your inbox undetected. Email is sneaky like that. New messages are rarely boldly highlighted in any way and it’s so easy to overlook the little red exclamation point… or the fact that the message title turned red when it was close to becoming past due.

I know your wandering around issuing a slightly different version of the same random task to every third person who’s unfortunate enough to cross your path keeps you awfully busy, but Uberboss or not, when you behave like a petulant child, that’s pretty much how you’re going to be treated.
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Editorial Note: This part of a continuing series of previously de-published blogs appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Send me the electrons…

I’m always happy to consult with a colleague whenever they have an issue or need to talk through a new idea. Really, I think of myself more as a facilitator than as a “do-er.” That is to say I specialize in getting the person needing the answer and the person who has the answer together so they work together to find the mutually acceptable solution. In practice, that means I need to know where content lives more than I need to know actual content. Knowing how and who to ask for things is every bit as important as being able to do the actual work involved. The two live in symbiosis – knowledge and action.

The real problem starts when you run into someone who neither has the knowledge or the ability to take action. Take the example of Mr. X for instance. At least twice a day Mr. X comes to my little section of cubicle hell and asks me to proofread and email he wants to send – usually a message asking for something or verifying some type of information. These emails are all well and good – I mean the rapid transmission of information is one of the reasons email is a great form of communication – but it’s not really an “email” when the “draft” you send me to look at is scratched out on the back of an old memo.

Seriously. I don’t know how exactly many times I can tell someone to just “send me the electrons” before it sinks in that I’m not going to spend time making “pen and ink” changes. Of course the need for these changes could be eliminated if we could all just take responsibility for knowing our own jobs and being able to formulate a simple request for information from someone working in a different office. As it turns out, that’s more than I can reasonably expect.

Editorial Note: This is part of a continuing series of previously unattributed posts appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Outlook…

I’ve been operating on the apparently misguided assumption that Microsoft Outlook was the standard issue email client for federal offices everywhere since the dawn of time… or at least the last 15 years, whichever came first. At least that was my assumption until I overheard this conversation this morning…

Supervisor: Your inbox filled up over the weekend. Make sure you clean it out and move large files to your archive folders so they’re not taking up space on the email server.

Employee: It’s not my fault my inbox fills up. If people didn’t wait till the last minute to send stuff in, there wouldn’t be a problem.

Supervisor: But if you move those big files out of your inbox *pointing at the screen* we can solve the problem.

Employee: But I need those files.

Supervisor: I know, but they’ll be saved in your personal files so you can still get to them.

Employee: Well, I asked to go to that Outlook class but didn’t get in. This isn’t like the old Outlook so I need training and it’s hard to get into those classes. They’re always full. I don’t know why people can’t just spread out when they send stuff in…

Sigh.

Is Outlook really so hard to use that 60 people a month are signed up for training on how to schedule meetings and set up personal folders? I’ve been using Outlook since I got my first “real” job in the summer of 2000… Not like this is exactly a new piece of software we’re dealing with here. Sure, it’s been updated a touch now and then, but it’s still the same old Outlook that it has always been.

I guess the real question in my mind isn’t so much why that many people are signed up for training as it is how someone gets to be a 40-something year old career bureaucrat without knowing how to use email?

 

Editorial Note: This part of a continuing series of previously de-published blogs appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Not quite right…

For the last week or so, I’ve had this feeling that something is not quite right and this afternoon I think I finally figured out what it was. Over the last year or so, my average daily email intake was probably upwards of 100 a day… Now that I’ve moved over to a job that deals mainly with issues inside the organization, I’m down to maybe a dozen (that aren’t just cc’d to me for some reason). Today, I had two… that’s right, two emails. I think the strange feeling I’ve been having is my mind trying to figure out what to do with three hours of extra time during the day that use to be occupied by answering email. For some reason I’m sure something will crop up to fill the void.

Due outs…

It seems like there has been a good deal of traffic around here while I was away. And I notice a lot of comments, messages, and such that I need to get back to. Rest assured that I’m not ignoring anyone and I’ll get back to you as soon as I possibly can. It’s amazing how much backlog there is after ignoring class, email, and my beloved blog for six days. I’m wading through class now and seem to be about caught up. As for email and blogging, I’m hoping to get back in the swing of things over the weekend. It’s taking a bit longer than I anticipated to get back up to full speed and frankly, I’m still feeling a bit too relaxed to bitch about much.

On a lark…

I’d been kicking it around for a while now and boredom while waiting for clothes to dry finally got the better of me this afternoon… I’m now the proud registered owner of 2 websites – jeffreytharp.com and jdtharp.com. Now I just need to figure out what to do with them… And yes, I have to admit that there was a strong temptation make some quick money by linking my name inextricably with the internet porn industry, but I’ve resisted that temptation so far.

So, my gaggle of devoted friends, what the hell does one do with a website other than create a spiffy email address where both sides of the @ symbol are the same thing?