A hundred years ago when Henry had Model T’s sliding off the assembly line at River Rouge, the standard 8-hour work day made some kind of sense. That line ran at a steady clip for 8 hours and each person performed X task or attached Y widget. One task necessarily had to follow the other and it all needed to be synchronous.
Easily one of the most farcical things in the world is the idea that assembly line techniques should be applied to working with information. As a desk jockey, my work is annoying but synchronous. A large portion of the things I touch over the course of the day depend on input from one or more people who may a) be out of the office; b) have other competing or higher priority issues; c) need to gather additional information from one or more other people; or d) have retired on duty and don’t give a rat’s ass who needs what or when. As often as not, there’s no particular order of operations because Task A isn’t necessarily reliant on Task B being all the way done.
In spite of the work being largely asynchronous, my work day is a regularly scheduled 8.5 hours. The hours are more or less fixed. And you can count on one hand the number of days I’ve worked in the last 20 years that have included a full 8 hours of production. On my best days, an easy two or more hours is pissed away just by waiting for other people to do something or provide some information. On days that are not the absolute best, productive time might be just one or two hours with the rest being lost in the sauce.
The real ridiculous bit of this is that regardless of whether time is productive or not, the expectation is that you’re mostly at your desk for the duration. It feeds the age-old illusion that the appearance of work is far more important than the reality of being productive, in spite of any logic to the contrary.
It seems to me that once you’ve cleared the deck of the day’s required work – whether that took you three hours or eight, your day should be pretty much done; Congratulations! You’ve won at working today. Get on outta here. The notion, most often held by those of the managerial persuasion, that people with time on their hands should cast around looking to pick up work from someone else is patently ridiculous. It’s a sure path to end up not just being assigned your work, but also some of the workload for two or three of the local office slugs. Instead, by common consent, what really happens is we stay firmly ensconced at our desks providing the illusion of productivity, but being 300 posts deep in r/AmItheAsshole.
Look, people are going to abuse whatever system you put in place. We seem to be hard wired to get away with whatever we can get away with. All I’m saying is that applying 1920’s industrial management principles to an information workforce in the 2020’s might not be getting anyone the best bang for their buck… but it’s the path of least resistance, so here we are.
Tag Archives: Information
Sources and methods…
I consider myself fortunate to not be one of those people who has an unseemly love for hearing his own voice. Like Mr. Ed before me, I try to make it a policy to never speak unless I have something to say. It mostly leaves me free to observe people’s comings and goings, their small tics and tells, and generally to spend my time trying to read the room rather than just sitting there cobbling together whatever I want to say next.
Once I make whatever point I believe needs making, I’m perfectly happy to fade into the background as things play out to their logical or illogical conclusion.
The result of this long practice is that, to quote Jed Bartlet, “I hear things. I don’t understand most of it, but I hear it.” Hearing the things, over the course of being dragged into a multitude of meetings, having offhand conversations, and overhearing random comments in passing over the last two decades has proven to be a veritable treasure trove of information about this, that, or the other thing. The vast majority is information that may not prove useful today, but that’s available to dredge out of deep memory at the point where it may be useful.
The trouble with sitting on this vast amount of information ferreted away in dribs and drabs is that much of it was never presented for public consumption. The amount of great stuff I have to write about that’s being self-embargoed because I don’t want to burn my sources and methods is an absolute absurdity… but since using any of it overtly risks leaving me out in the cold, embargoed it shall (mostly) stay.
Maybe someday I’ll get around to writing another helpful guide – this time one on not just joining, but learning to survive decades in the bureaucracy. It’s not the worse idea I’ve ever heard.
Towards a more curated experience…
A weekend with virtually no news seems to be precisely what the doctor ordered. It was a helpful reminder that there’s enough going on within my span of control to absorb every bit of free time I want to have on any given day. It was kind of great to focus in on those things rather than spending a lot of time focused in on external issues.
My news and media brown out only lasted until I sat down with a computer terminal in front of me this morning. Then I was greeted by headlines warning that “Poll reveals staggering polarization ahead of midterms,” “Fundamentals flashing red; Last pillar of credit crumbles,” and, of course, any number of stories highlighting Donald Trump being his normal, beshitted self. None of those are apt to keep one’s blood pressure down, but what else would anyone really expect on a Monday morning?
I like to imagine I now have all the all the input I need to start scaling back on the amount of hard and soft news I’m consuming on a daily basis, but breaking the habits of a lifetime is probably something of a slow burn. Even if it were possible, I’m not sure I’d ever want to wander through the world completely unaware of what’s happening – if for no other reason than it would create a whole lot of white space when it comes time to sit down every day and do a bit of writing. Short of turning this space into a blog focused on petting dogs and cats, reading books, and highlighting the occasional home cooked meal, keeping a bit of a grip on current events is probably inevitable.
In any case, I think what that leaves me with is a strong desire to begin curtailing how engaged I am with broad-sourced news coverage – maybe a little less Drudge and a bit more heavily curating Google News to spit out coverage on more tailored issues. It feels like a good idea… and I have no idea if it’s the kind of change I can make work for the long term.
Ponder, dwell, and worry…
This week has been a lot and I’m tired. Not so much physically as mentally. I’ve expended too much mental energy on stuff that I have no control over and in my estimation that’s almost always a mistake. Being, by nature, someone who ponders, dwells, and flat out worries, it’s an easy enough trap to fall into.
Between ongoing Russian fuckery, the UK having a crisis of confidence, the steady drumbeat of the US midterm elections approaching, and various other bits and bobs, the world is a busy place filled with any number of things that could literally or figuratively maim, mutilate, or kill a guy. Each and every one of those topics is an area worthy of the big thinkers of our time. Even they, in their collective wisdom, probably couldn’t arrive at a collective resolution. I don’t tend to believe in unsolvable problems, but I absolutely believe in problems that can’t be solved until everyone involved wants to solve them. We’re nowhere near that point on so very many issues of great import – and so, completely unbidden, my mind tends to dwell.
This weekend, I’m going to treat this problem the best way I know how – by dramatically reducing my consumption of content from the electronic and print media for a couple of days. I won’t bother to proclaim a news blackout because I’ve never been successful at making one of those stick. I can, however, make intentional choices about what sites I visit and links I follow.
Add in a healthy dab of physical exhaustion from jumping into the fall yard work and that’ll be just about what the doctor ordered to even out the keel. By Monday I should be ready to dive back in and, if nothing else, look at the same old issues with an at least partially rested frontal lobe.
The agitating present…
Having spent the last week and a half taking in a steady diet of new from the UK, I tried this morning to adjust back to information from sources closer to home. It wasn’t a particularly happy reunion.
Aside from the local weather forecast, I’d be hard pressed to tell you about a single story covered my go-to station out of Baltimore that I could gin up any interest in at all. Murder, mayhem, hints of corruption – nothing new under the sun. Switching over to CNN it was the predictable drumbeat of catastrophic weather, rerunning the election of 2020 and the general fuckery surrounding it, and all manner of talking heads I’m increasingly convinced don’t have the first idea about what’s happening or why.
I’m sure there are a host of things I should be interested in, or that I should at least have a bit of general knowledge about, but friends I’m here to tell you that I just don’t. Maybe it’s simply news overload. Maybe it’s too many sources peddling a decidedly weak product. Whatever the cause, I’m far more interested in reading analysis of what happened a continent away 500 years ago than I am in lending my eyes and ears to what happened yesterday thirty miles from home.
I’m sure once the midterm election gets a little closer or the case against the former host of The Celebrity Apprentice ever gets a bit of traction, I’ll tune back in – or at least gin up a modicum of interest. For the immediate future, if it’s not coming through BBC, The Times, or one of the news aggregators I glance at in the morning, I’m going to be ok not paying attention.
If something legitimately important happens, I’m sure it will break through the static. Until then, I’ll be perfectly content studying the past rather than being thoroughly agitated by the present.
What Annoys Jeff this Week?
1. Estimates. Over the course of the last two days, I’ve tried to come to terms with how bad we are at estimating in complex situations. Starting Tuesday night, the “estimated” time to have power back on 9PM, then 11PM, then unknown, then 3 PM Wednesday, then unknown again, then 11:30 PM, and then finally 11:30 PM Thursday. Grid power came back around midnight on Thursday, so I have no idea where that final estimate came from. This all transpired over the course of 30 hours. I mean wouldn’t it be better to just say we don’t have any fucking idea when things will happen than engage in wildly over optimistic dart throwing?
2. Connectivity. It’s not the fact that the power is out that’s the problem. In a pinch, I can always make my own. The larger issue is that when the power does happen to go out, I lose nearly all connectivity. Despite Verizon showing that I have two solid bars of LTE coverage, the best I can manage are text messages and some highly garbled phone calls. It’s a $1000 smart phone reduced to less capability than I had from my old Nokia 3310. It’s almost like those “service bars” are a marketing gimmick and have no actual relationship to your actual signal strength.
3. Social media. You don’t realize how much time you waste on social media until you can’t waste time on social media. Unfortunately, that largely seems to happen when you have nothing but time in front of you. Fortunately, I have a finely honed ability to entertain myself indefinitely, but in a warped and twisted way I did miss being able to have news and world events beamed directly into my eye holes 24/7 via Twitter.
A needed pause…
I’ve been swallowing news in big gulps since Vlad the Invader sent his wanna-be Red Army across the Ukrainian boarder. Cable, streaming, social media, and blogs, I’ve been trolling all of them for snippets of new and interesting information.
That’s one of the dangers of being a history guy… and one that’s spent a fair amount of his time concentrating on a combination of general war in Europe and the cold war. Throw in a hefty dollop of defense policy and global strategy and, well, it can be downright hard to tear your eyes away, for fear of missing whatever news happens to break while you’re looking somewhere else.
I won’t deny being keyed up by the flow of information available in the open-source environment. I’ve lost track of the number of “holy shit” moments. It would be entirely too easy to follow the rabbit hole down into something not entirely healthy.
Knowing that about myself, I’m going to try to step away a bit – even if it’s just for tonight. I’ll be doing my best to stay the hell off Facebook and Twitter and all the other sites and slip into a comfy chair with a good book. It’s 100% an effort to blow out a week’s worth of accumulated gunk from the darker corners of my head.
Taking a night off from the war is a luxury our friends in Ukraine don’t have. I might be tuning out the news for a few hours, but I’m sure it, and the overall state of this old, beshitted world of ours, won’t be out of my thoughts for very long.
What Annoys Jeff this Week?
1. The office. There’s nothing like being back in the office to really drive home the absolute absurdity of basing employment in the information age solely on the ability of / requirement for someone to sit in a specific geographic space for eight hours five times a week. I’m sure there are some jobs where “being there” makes an actual difference in how well or swiftly the information flows, but in my little corner of the bureaucracy, this week has stood as stark evidence that where work is location agnostic, corralling people into an office just because it’s how we did things in the before time isn’t so much strategic decision making as it is acquiescence to organizational inertia.
2. The end of an error. The fact that a serving Chairman of the Joint Chiefs of Staff and other unformed officials were put in a position to actively ponder how to counter the possibility of a coup d’état in the United States isn’t so much annoying as it is horrifying… but I’ve been thinking a lot about it the last 36 hours or so. I suspect that as history sorts the wheat and chaff from January 2020 the details will be far more horrific than anything we know in the present. That so many among us still think the end of the Trump Administration was “business as usual” or it was somehow the victim of a vast and unprecedented left-wing conspiracy is both heartbreaking and infuriating.
3. Renovation. With multiple proposals now in hand, I’m edging dangerously close to becoming a broken record that says only “That’s almost what I paid for my first condo” or “I could buy a new damned pickup truck with that.” Evaluating the proposals shouldn’t be hard since they’re all within 8% of each other. I suppose technically that’s good news insofar as it means that’s probably a reasonably accurate estimate of what it’s going to take to put a new bathroom in this place. The hurdle I’m trying to get over, is that across the range of proposals, we’re about 50% over my original planning factor and into a point where cash on hand isn’t going to get the job done. Logically I know home equity loans can be had near lifetime low rates, but it all begs the question if I’m willing to pull a loan because I’m tired of schlepping down the hall to get a shower in the morning.
Lack of substance…
I’ve long been in favor of informed debate over just about any issue you could name. Note carefully that I didn’t say argument. I also didn’t say just “debate.” In context, “informed” is the operative part of this sentence. I’m in favor of informed debate.
This means you need to know actual facts and use them to support your asserted position.
“I disagree” isn’t a debate point.
“You’re stupid” isn’t a debate point. It’s even less of a debate point when it’s “Your stupid.”
“That’s dumb” isn’t a debate point.
If you want to support your position, you need to assert statements of fact. Say something like “X happened on Y date and these three things happened as a result.” I’m always happy to consider new information. It’s historically how we as a species learn things.
Asserting that “If you don’t believe X, Y, and Z, you kick puppies and hate America” isn’t a statement of fact. More than likely it’s a mindless regurgitation of some less than reputable cable television talking head or “internet personality.”
I’m up for just about any debate on the modern political landscape that you’d like to have, but I’m not going to pretend that I have to lend any credibility to people who flail their arms, stomp their feet, and pretend they’re defending a well-reasoned and intelligent position.
We could be having a great national debate on the merits of the issues that confront our republic. We won’t, though, because throwing a tantrum on national television or social media is easier and creates a better five second clip to use so you can get many, many likes.
I’ve finished with pretending adults who can’t behave like grown-ups are worth the time and effort it takes to engage with either in the real world or across the universe of social media platforms. I welcome a debate. I welcome learning new things… but statistically speaking, I’ve burned through a little more than half of my allotted time on this rock, so I no longer welcome ideas or people wholly lacking in substance. I have neither the time for, nor interest in entertaining them.
What Annoys Jeff this Week?
1. Three things at once. At several points during the day I found myself trying to do three things at once – something on the right screen, something, on the left screen, and something on a paper copy between the two. Technically it might have even been four things if you count attempting to vaguely pay attention to the conversations swirling around the room or to the occasional person asking me a direct question. I won’t testify to the quality of any of the things I did, but I’m quite certain none of them were getting the kind of attention they probably should have received. My powers of multi-tasking are just fine as long as no one is expecting any level of attention to detail.
2. Roadwork at rush hour. Seriously, there’s nothing you can do to that goddamned overhead sign at 4pm on a Thursday that couldn’t have been done at a time when people were less apt to need to use the road. One might be forgiven for speculating that the State Highway Administration didn’t put a lick of academic rigor into their planning process.
3a. Information. Ok, look. My general hatred of the 21st century is public knowledge, but it does have a single redeeming quality – the availaity it original source information which one could use form imreasonably informed opinions. So please, before you fake news this or impeach that can you please take a few minutes and read the source documents. They might just be more informative that the interpretation you’re getting processed through your favored news outlet.
3b. Impeachment. It’s not a synonym for removal from office no matter how many news sites use it that way. Read the Constitution. It’s the damned owners manual. When it comes down to a fist fight between the political branches of the government, knowing what the words mean would serve us all well.
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