I’ve been reaching out to potential mortgage servicers for the last week or so to see if anyone’s interested in underwriting a refinance for Fortress Jeff. With interest rates stupidly low, I can only assume every other American home owner is doing the same thing right now. That’s a net good overall for homeowners, but has driven the whole process towards being even more of an absolute pain in the ass than it would be under normal circumstances.
If nothing else, you’d think I could get my current mortgage servicer to pick up the damned phone. And yet here we are, with all my calls for the last four days kicked over to voicemail and emails left without response.
I’m sure they’re busy. I know my mortgage is in no way even remotely close to “big business” for a national bank. But, hey, a quick email letting a long-term customer know they’re in the queue and someone will eventually get back to them – or gods forbid giving an actual estimate of when they may get in touch – would go a long way towards making me feel like they should keep my business and fending off the increasing likelihood that I’ll just slam a request for quotes through one of those online aggregators and go with the absolute low bidder.
Under normal circumstances, I’d just walk into the credit union and ask for their best offer and move along, but it seems that since they’re still operating under COVID procedures, requiring advanced appointments, and also getting flooded with work, adding them to the list would just make for one more outfit that doesn’t seem interested in calling back. They may get added to the mix yet, but life would be altogether easier if the current lender would just get on the stick and work a streamlined loan for me versus starting over as a new customer.
Yes, it’s a first world problem… and yet since I’m living in the first world, that really just makes it a problem… and one that you wouldn’t think should take so much time and effort to work through, but, of course, here we are. It’s like some kind of half-assed grail quest.
1. “Free” college. Almost a decade ago, the federal government stepped in and allowed people to refinance their mortgages during the housing crisis – but only if you let your payments fall behind. If you took your word as your bond and paid on time even though it was hard, well fuck you sucker. That’s why it took me $30,000 out of pocket to close the sale on my Tennessee house. I played by the rules and got properly fucked for the trouble. Now Senator Warren comes along and wants to push student loan “forgiveness” as the brave new way ahead. If she gets away with it, once more I’m a sucker for playing by the rules, doing the hard work, and being responsible for paying my own debts. I really do despise the 21st century.
2. Morale. Apparently as a moral boosting endeavor we’ve installed a wall-sized mural with my organization’s name blazed across 30-feet of graphics and some fancy new signage in our bit of cubicle hell. I’m sure someone thought it would be a good idea and that everyone was sure to find it inspirational. I’m just not one of them. I’m probably too jaded and cynical at this point to ever be bought off by new signage. That’s just the kind of guy I am. Want to improve my morale? Throw me a step increase in recognition of the work I’ve done. Hit me with a time off award – that one is my personal favorite. Order up some office chairs that aren’t low bidder junk or computers that aren’t crippled right out of the box. If you’re going to spend the money, spend it on something that matters… because new wallpaper doesn’t get it done.
3. 5PM. Being a creature of habit, there’s not much I value more on any given weekday than leaving the office on time. I value arriving on time, too… because getting to work on time is a reasonable employer expectation. The converse should also be true – leaving on time should be a reasonable employee expectation. Except the average office is full of subtle signs and symbols that it isn’t the case. No one will come right out and say it, but you’re supposed to just understand and not mention that someone at echelons higher than reality has scheduled a meeting to start an hour or two after you’re supposed to have departed the area for the day – and that’s assuming that the meeting will accidentally start on time, which of course it won’t… The not so subtle message being that anything you have outside the office walls couldn’t possibly be as important as what’s happening inside them. Then again, this is often driven by the same people who think they can fix morale problems with wallpaper, so it’s whatever I guess.
1. Refinance. I’ve had two deals blow up in the last 45 days. One because of obscure federal regulations governing how many condo units have to be owner occupied and one because the appraiser used a nearly-unrelated set of comps and low-balled the house value. So now basically I’m out $850 with nothing to show for it but a shit ton of paperwork and the exact same rates with which I started the process. Some days it’s not at all hard to imagine why people don’t trust, like, or particularly want to do business with large financial institutions.
2. Party Planning. I’ve once again assumed my mantle as supreme party planner. Feel free to talk to me about event registration, catering, party tent reservations, name badges, parking, shuttle bus service, cash bar socials, menu planning, and all of your party, wedding, or other event needs. When I walked out if the gym at dear old Frostburg State with a shiny new social science degree in hand this is not at all the future I had in mind. Let my life experience serve as a reminder to you all that just because you’re good at something doesn’t mean you’ll have any interest in doing it. But don’t take my word for it, go ahead and spend a few months each year doing something you loath. It’s sure it’s character building or something.
3. All the other things. Perhaps capping off the list of annoyances this week are all the small things. That’s what life is made up of, really. The day-to-day, moment-to-moment instances. Usually they pass by unnoticed and unremarked… until they all start fraying at the same time. This has been one of those kind of weeks, where even the easy somehow makes itself hard to do. If I make it through Friday afternoon without verbally expelling what’s really on my mind at anyone I’ll consider it one of my greatest personal and professional accomplishments to date.
1. Refinancing. At the moment I’m trying like hell to refinance the condo since interest rates can’t conceivably go much further down. This week, I’m playing an interminable game of “send this, then send that, then send some other thing, send something else, resend the first thing.” While I can understand that not everyone share’s my obsession with order and neatness, it seems to me that just sending one list of the documents I need to provide might go a long way towards streamlining this process.
2. Don’t ask. If you ask if I’m busy and the answer is anything close to “yes, I’m going to lunch,” that should not be a signal to you to then drag me into a 30 minute conversation about something I couldn’t possibly care less about. Instead, you should consider it a signal to STFU so I can go get lunch. #TheMoreYouKnow
3. Nothing original. If you really are going to hold me to a third thing this week, let’s just go with the fact that, occasionally there isn’t a third thing. it’s not that the week has been any less stupid than the others, just that most of the grievances I noticed this week are a little too familiar. They’re the same ones that came up last week and a few weeks before that and maybe even months ago. Being a dedicated creature of habit it shouldn’t be surprising to anyone that the same things come up over time. I’d be more concerned if they didn’t. There’s just so many times I can create a new and interesting spin on “meetings are stupid,” “people are a pain in the ass,” and why leader is a verb rather than a title.
All other annoyances this week have been superseded by this one:
Waiting for the last minute.
I understand selling a house is a complicated business. It’s not a mission to Mars or anything, but it’s complicated enough. At the same time it happens millions of times every year from one corner of the country to the other, so it’s not exactly like we’re trying to figure out how to do it for the first time. There’s no creative financing involved. There are no issues with the title. There is really not anything remarkable about this transaction in any way… except that putting together the final HUD-1, the document that lays out the dollars and cents of the transaction, is apparently the hardest thing to do in the world. Ever. I started writing this post 19 hours before closing and they still can’t seem to tell me exactly how big a bag of cash I need to bring to the table to get the deal done. I started asking for this document a week in advance specifically because I am going to review and understand where every penny is going. I’d hoped I would be able to do that on my own time, but if I have to sit in a room with the lawyer, the seller, and both our agents wasting half a day of their time tomorrow going over every item line by line until I’m satisfied it’s correct and my questions are answered, I guess we can do it that way too.
Note: In the interest of fair and balanced blogging I should tell you that I received the paperwork about 30 seconds after finishing the above paragraph. I’ve opted to let it stand alone because I still find it pretty damned annoying.
As far as I can tell, there are about 3,572 different and distinct approvals needed in order to get a mortgage. There’s the pre-qualification, the pre-approval, and the tentative approval through the loan officer. From what I’ve gathered in the last thirty days, none of those three types of approval mean a damned thing to anyone. The only kind of approval that matters when it comes time for a six-figure loan is the one from the mortgage underwriter stating all conditions are cleared and the loan is well and truly approved.
The “clear to close” approval is the one I finally got this morning – a whole three days in advance. I feel like it’s a major accomplishment.
The final walk through is scheduled. The seller is preparing to produce receipts for all requested repair work. Closing is set for noon… and my inner paranoid pessimist is screaming out his familiar warning that someone, somewhere will find some way to send this thing hurtling wildly off the rails at the last moment.
I’ll feel infinitely better once I’ve signed away the next 30 years in exchange for a set of keys… or some magic beans. Either way.
The last week or so I’ve been working pretty closely with my mortgage underwriter. The volume of paperwork involved in this transaction is impressive… and that’s saying someone who’s spent most of his adult life as a professional bureaucrat. Late Friday afternoon I got a very apologetic email asking for updated bank statements. It seems my state and federal tax refunds dropped into my account and set off all kind of mortgage lender bells and sirens warning about unexpectedly large deposits. Within minutes I sorted out what they needed and punted everything back to them so they’d have it on Monday morning.
A few minutes later I got a very kind message calling me a “dream borrower to work with,” presumably because I actually keep reasonably good records and can access them on demand. That sort of surprised me. I had always assumed that most people would be able to dive into their files and find whatever bit of paperwork they needed. Getting a mortgage lined up can be an exercise in frustration – and can feel like you’ve sent every bit of required documentation a few dozen times. Having the paperwork you need on hand shouldn’t come as a shock to anyone.
All that being said, I have to think if you’re asking someone to lend you a few hundred thousand dollars or more, actually having your shit together and not causing them a bunch of headache is probably a good idea, no? Or maybe I’m just not approaching this endeavor with the requisite amount of douchebaggery entitled attitude. All things being equal, until we reach the closing table I’m going to err on the side of being as helpful to these people as humanly possible. It’s one of those happy convergences of self interest and the right thing to do.
The problem with having bought a house at the height of the real estate boom in 2007 while also being responsible enough to keep up with all the necessary payments is that you’re metric shit loads of cash underwater on the mortgage and no self-respecting bank wants to refinance a loan for a mortgagee who’s not teetering on the brink of foreclosure or bankruptcy. In other words, you have to be the proud owner of a “troubled asset” to qualify for many of the refinance options available. Alternately for a standard refinance through most conventional avenues, you’ve got to owe less than 80% of the value of the property. Without delving too deeply into my finances, I’ll go ahead and say I owe way, way more than 80% of the home’s current market value. Because I played by the rules of the game, didn’t skip payments, and avoided becoming a general deadbeat, my options had mostly winnowed down to one: Sit down, shut up, and take it like a man.
While sitting at home on a snowy weekday, I saw a commercial for Quicken’s brand of mortgages. I don’t remember what I was trying to avoid doing, but whatever it was made spending time on the phone with another bank that was probably going to tell me no seem like a good idea by comparison. Surprisingly, a couple of phone calls, a few emails, and a dozen uploaded documents later, I’d locked in a rate and was preliminary approval on a refinance that decreased the life of the loan and lowered by interest rate (and monthly payment) significantly.
The whole process went from first contact to closing in just a hair over 30 days. That’s not bad for something any number of the large national lenders told me simply couldn’t be done. I’m not getting a dime for shilling for Quicken Loans based in this post. I’m doing it because I had a first class experience with them and realize that some of you might just be in the same boat I was. If that’s you, it’s well worth your time to give them a call and see if they can work some financial black magic for you too.