Lawyers. I’ve been running one annually recurring project for the last six years. For five of those six years we plugged along, meeting leadership intent, and getting the job done mostly by convincing a bunch of other organizations to play nicely in this particular sandbox. The key, mainly, was in finding ways to make it easy for all of these other organizations to say yes when we asked for something. Enter the lawyers. This year, we seems bound and determined to create roadblocks where there were none before and actively seek out ways to get to “no.” It seems to me there’s a difference between cautious and diligent and being just another toad in the road. I miss the cautious and diligent advice we use to get.
Amazon. Today I talked to Amazon’s customer service line for the 3rd time about getting my account un-suspended. That’s after spending a few hours pinging tweets back and forth with their Twitter customer service team. Current status is that no one is apparently able to tell me why the people who manage charge back issues haven’t and/or aren’t able to resolve this. I’m told the issue has been elevated to the next support tier… and I should hear “something” in the next 24-48 hours. That’s all well and good, I suppose, until just after that conversation, when Amazon sent me another email claiming that I haven’t returned something they acknowledged I had already returned several weeks ago, so that will be a separate, unrelated fight with my favorite online retailer as soon as our primary issue is resolved. I’m expecting that to be some time in December based on the current rate of progress.
High water. There’s a tropical storm headed for New Orleans. The city is already flooding. Grand total of things that we have collectively learned about living on the low ground since Katrina: Zero.