Tag Archives: amazon

A triennial event…

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One of the items on my short list of things to do while I was in Western Maryland over President’s Day weekend ended up being purchasing and installing a new printer at the Jeffrey Tharp Childhood Home, Library, and Gift Shop. That’s an easy enough ask. The catch, because, of course there’s a catch, is that by the time I learned this activity was on my to do list, it was too late to order something up from Amazon and have it shipped to meet me on site. 

This turn of events led to my first visit to a Walmart since about two weeks before the Great Plague broke widely into news reports and the popular consciousness. What I can tell you for sure is that after the better part of three years of avoiding Walmart, the experience in no way made me want to go back on a regular basis. 

Too loud. Too many people wandering around oblivious with no obvious sense of purpose or direction. Basically, too much of every bad thing I’ve spent the plague years trying my best to weed out of my life more or less permanently. Some of that, I’m sure, was driven by the fact that I was there late on a Saturday morning, but still…

I might not be able to avoid Walmart for the rest of my days, but I’ll be perfectly happy if I’m able to limit myself to visiting no more than once every three years. Even longer would be preferable. I’ve gotten very good at projecting requirements in advance and teeing them up for Amazon same or next day delivery. There’s nothing in my recent experience that would lead me towards wanting to shift away from that in favor of regular trips into the belly of the beast.

Breaking in the new equipment…

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So, I got a fancy new laptop from work last week. Let me lead off by saying overall it’s a tremendous improvement from the five-year-old laptop I was previously saddled with using. That’s not to say, however, that there aren’t a few issues.

The first, which I discovered on my first full day of using the laptop away from its “docking station” on my desk at the office, is that there are only two USB ports. Those ports are arranged in such a way that it’s impossible to simultaneously plug in my removable Wi-Fi adapter and any other USB device. The adapter is slightly wider than a thumb drive… but sufficiently wide that it makes the second port unusable. Fine. A $13 USB hub ordered from Amazon later (plus $2.99 for same day delivery) and I can now use my air card and a mouse simultaneously. I won’t comment on the aesthetics of that whole set up other than saying it looks like absolute trash sitting on my desk at home. 

This morning, a piece of software I use all day every day fired up as expected and a few minutes later promptly disappeared. It’s as if it never existed on my machine at all. No trace of it anywhere. 

This necessitated a call to the obviously misnamed “Enterprise Help Desk.” The gentleman I eventually spoke to was nice enough, going so far as musing that it was strange because the last person he talked to was having the same issue with the same missing program. More people with the same problem might sound like it’s worse, but in fact being part of a big problem is much better, because something that impacts many users is far more likely to get attention than if you’re the odd man out in the wilderness somewhere. If it’s a group problem, it might actually get fixed. If it’s an individual problem there’s a pretty even shot that your ticket will just linger long enough for someone to mark it complete regardless of whether they’ve solved your problem or not.

Here I am, hoping that I really am part of the many rather than the few. In the meantime, I’ve been directed to the web version of the program that I need to use all day. Honestly, if there’s anything more problematic than not having the software you need, relying on its underpowered web version is it. As always, my standard disclaimer applies… if Uncle wants me to be able to do something, I’ll be given the resource to do it. Otherwise, I’ll cheerfully report that there’s nothing significant to report or that we just can’t get there from here.

On the up side, at the rate we upgrade our office technology, I could have as few as one more new computer to go before I call it a full career. So, I’ve got that going for me, which is nice.

On just wanting a damned cup of coffee…

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About a week ago I noticed that my coffee maker was making a mess of itself occasionally when I brewed up a K-cup. You never knew exactly when you’d find the machine sitting in a puddle of its own water. It was annoying, but easy enough to clean up as needed. For the last two days, though, it’s transitioned from an occasional issue to an every time sort of thing. That’s a bridge too far for an appliance that’s supposed to be about convenience. 

My Hamilton Beach Flexbrew surely isn’t a style leader, but it made a consistent pot of coffee and didn’t choke on any of the various K-cup products I threw at it. I know coffee purists out there reading this will rage at the mere mention of “pod” coffee, but I’ve come to appreciate the convenience as well as the ability to run non-coffee hot beverages through the machine when the mood strikes me. No, it’s not a scientific, cold brew, chemistry lab looking set up and I don’t really care. Mornings are about getting scalding hot caffeine into my system as quickly as possible. I don’t care much how artfully it happens.

I was tempted this morning to order up one of the fancy new Ninja brewers or even some of the more exotic offerings… but I’m old enough to remember when just about any kitchen appliance you could want was available for $19.99 plus tax. The middle three figure price slapped on some of those models was a too eyewatering for me. Most of them also showed delivery times out near Christmas, and of course I just don’t have that level of patience.

So, I’ll be replacing a five- or six-year-old Flexbrew with the exact same model. Maryland’s 6% cut drove the price over $100, but Amazon seems to think they can have it here before sunup tomorrow. I’m sure I could have pulled the baseplate off my old model and found the line that was split or needed a clamp replaced, but I think I’ve mostly decided that when any kind of consumer electronic has been in service for at least five years, it’s reached the end of its useful life cycle. Some people have a propensity to tinker around and don’t mind a bit of periodic bodging to keep something running indefinitely. Me? Yeah. I just want things to work when I flip a switch or push a button. If that means my annualized cost of being able to brew coffee at home is $20 and change, it’s a tolerable price to pay.

Of scouts and resellers…

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I go to a respectable number of book sales each year. It’s not an every weekend thing, but six or seven times a year, one catches my attention sufficiently to make venturing off the homestead for it potentially worthwhile. The ones I like to dig into are usually put on “friends of the library” or other organizations who specifically take in book donations – they’re specialists rather than “used stuff” generalists. If I happen to be passing by an estate sale or yard sale, I might stop out of curiosity. I don’t generally seek those out even when someone advertises “lots of books.” It seems my definition of “lots” is wildly different than the average person’s. Nine times out of ten, what’s on offer is a box or two of kids’ books or beat to hell paperbacks.

There used to be a breed of person who frequented these sales called a book scout. They knew their business. They knew their points, editions, conditions, and values and could evaluate a book on sight. The best of them seemed to have a sixth sense about whether there was real value in a book – whether even the newest ultra-modern was a $2 reading copy or a $200 first edition.

Time seems to be replacing proper book scouts by roving bands of resellers. They ply their trade online, making their money in arbitrage – buying for $2 and selling for $3. Their business seems to be one of volume over quality. They’re hell with a barcode scanner and figuring out the spread on Amazon. They collectively seem to know price, but not value. 

These resellers are in there like vacuums sucking up all oxygen in the room – sitting on the floors, sprawled out, making obstacles (if not spectacles) of themselves, trying to scan every barcode in sight. It feels tawdry somehow. There’s not a bit of old-fashioned book scouting about any of it. They surely passed over the $200 book I walked out with for $10 last weekend because it simply didn’t have a barcode to scan. It must be more cost effective to sell 200 books on a $1 margin, but there’s no soul in it.  

I don’t think these guys are evil. They wouldn’t be doing what they do if there wasn’t a market for the $3 book. Increasingly, though, I wonder if my days at the sales are numbered. At some point the sheer aggravation of dealing with them won’t be weighed out by the utter joy of making a real score. There’s a big part of me that would rather just pay a dealer something close to retail than continue to trip over 101 resellers.

From me, to me…

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I’ve reached an age when I occasionally wake up in the middle of the night when I inevitably have too many tasty libations too late in the evening. Usually, it’s a quick trip there and back where I’d barely qualify as being awake. Most of the time it doesn’t feel like my sleep has even been interrupted. Fine. It’s an inconvenience of getting a bit older I’ve mostly learned to accept. Well, not accept exactly. Maybe tolerate for lack of other options… and unwillingness to curtail my after dinner “hydration.” 

There’s the rare night when the return to sleep doesn’t happen immediately. Usually that’s resolved with a quick scroll through Twitter or calling up the dulcet tones of whatever BBC World Service presenter happens to be broadcasting at the time. A few minutes later and I’m happily back to sleep.

As it happens, Monday was one of those nights where I woke up. It must have been around 2:15. I know this because that’s the time stamp of the email receipt from Amazon… from that moment in my sleep addled mind I decided that I needed a shave ice machine.

Awake me would definitely not have ordered a $60 countertop appliance designed solely and exclusively for turning ice cubes into shards, but I’d be lying if I said I don’t recognize how having one would raise my level of frozen drink making to a new level. Yes, I could just send it back, but now I’m intrigued. I think I’m just going to write it off as a Christmas present from my subconscious. 

It gets here Friday, so I’ll be over here looking for frozen drink recipes if anyone needs me. 

What Annoys Jeff this Week?

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1. One Day Shipping. I have no idea why Amazon even pretends to offer items for “one day shipping” any more. Of the last three items I’ve purchased that touted this speedy service, exactly none of them arrived when “expected.” When I’ve been lucky, the items may have shipped by the expected arrival date… although one of those never arrived at all and had to be reshipped, arriving a full week after I ordered it. At one time, Amazon was practically synonymous with “logistics,” but mostly now I think they just make shit up as they go along.

2. Anti-intellectualism. America has a long history of anti-intellectualism. I could give you someone examples, but since we’re currently living through one of them, I’ll save you the trip down our collective memory lane and hope that you’ll just accept that I’m telling you the truth. Maybe the space program in the 60s was an exception, but I suspect that was more because those with the right stuff were billed as test pilots rather than engineers – though in many cases they were both. I know the historical backstory of why Americans have a long tradition of hating the smart people in the room, but I’ll never quite understand why we can’t get the hell over it. 

3. Peak savings days. Local electric companies are quick to hand out a few pennies savings for those who are willing to swelter a bit as afternoon temperatures hover in the mid-90s. All that really tells me is that increasingly, the local electric grid hasn’t been built out to meet actual demand for its product. Personally, I’d prefer to pay them a few pennies more during off-peak times so they can build a bit of excess capacity rather than sweating all the way through high summer. A little personal comfort feels like something well worth paying for, but maybe that’s just me.

What Annoys Jeff this Week?

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1. One day shipping. I know there’s a pandemic (despite or apparent collective decision to ignore it). Shipping times have been all jacked up, but “arriving on or before” has been reasonably reliable throughout. I placed an order last Thursday that indicated next day delivery. It was, of course, a no show. By Saturday afternoon the order status changed to “delayed.” Then it was the Sunday and federal holiday Monday. On Tuesday the status changed again to “There may be a problem with your order.” By Wednesday, the status changed yet again to “We think we lost your order” and offering a link to request a replacement. I duly followed the link, requesting the replacement… about two hours before the original item arrived on my doorstep, delivered by a third-party carrier that was never once mentioned in any of the shipping information I received from Amazon. Sometimes I think they are true masters of logistics. Other times it feels like they don’t have any idea what’s actually rolling through their system. 

2. Someday, just once, I’d love to know what it’s like to be part of an organization where the left hand has any semblance of a clue what the right hand is up to… or I could just continue to flail helplessly in a bottomless morass of abject fuckery until it’s time to turn out the lights. Either way, I guess.

3. Personal bubble. After a week of continuing to mute the hell out of people on Facebook, I’ve started doing the same on Twitter – Except this time I get to block whole words, phrases, and hashtags instead of (or in addition to) ignoring entire accounts. I’ve grown weary of feeds spewing uninformed content, virtue signaling, and purity tests so I’m opting to continue to curate my personal online bubble. There’s enough absolute shit to deal with day to day without being flooded across my social media platforms too. For what it’s worth, I haven’t needed to do a thing to Instagram and will cheerfully stay there… ummm… for the articles. The left and right hands.

What Annoys Jeff this Week?

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1. “Strategic” Amazon ordering. It used to be simple. I’d drop an order with Amazon and later that day I’d get a notice that the item has shipped. In the days of the Great Plague, shipping delays have revealed a problem I find more problematic than even the delayed ship times. Let’s say I order a 30-pound bag of dog food on Monday, a paperback on Tuesday, and some plastic kitchen implement on Wednesday. Those things use to ship separately. Now, more often than not they end up in the same box. Like the last one I received – with the kitchen utensil mangled, dog food bag ripped open, and the paperback folded, spindled, and mutilated. So now I keep a running list of things I need to order from Amazon and let each one clear all the way through shipping before ordering the next. It shouldn’t need to be this way, but it is.

2. Social media. In this age of plague, social media has revealed a lot more about some of our friends and family than most of us probably wanted to know. I did my level best to overlook some of the more wild-eyed speculations flowing through the tubes of the internet. Eventually, though, I capitulated and started the liberal application of the mute option. Getting the worst offenders from both sides out of my feed has done wonders for my blood pressure, so maybe the initial annoyance was worth it.

3. Historically I’ve had the ability to fall asleep pretty much the moment I close my eyes. I’m not complaining about missing out on the lying awake or tossing and turning that some people complain about. The last week or so, though, has been jam packed with tossing and turning or somehow thrashing around in my sleep.  I know this because when my brain stutters awake in the pre-dawn darkness, the comforter is halfway across the room, there’s a blanket piled up where the pillows should be, and my legs are utterly tangled in the top sheet. Yeah, I don’t know what’s up with that, but I don’t feel any less rested than usual, so I guess it’s whatever.

What Annoys Jeff this Week?

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1. Missing appointments. So far during the Great Plague, I’ve deferred my regular medical checkup, a dental cleaning, a crown replacement, and three vet appointments. That’s six things right out of the gate that need rescheduled over the summer – assuming the plague actually gets tamped down. It’s not all down side, of course. Having a full year’s worth of leave to cram into the back half of the year won’t suck. It’s mostly about the number of phone calls I’ll need to make to get everything made up.

2. Research. Reading things on Facebook and then doing a Google don’t make you a researcher. Going down an internet rabbit hole is not research. It just isn’t. Even in the softest of soft sciences, there’s a methodology to research, a way of doing things. Buying whole cloth, the wisdom of egirls selling cleansing tea on Instagram versus the nuanced explanations of actual scientists who have spent a lifetime studying their field makes you look like an idiot. Spewing that mess in public doesn’t make you a researcher. It makes you a clear and present threat to yourself and anyone unfortunate enough not to read your blathering with a critical eye.

3. Shipping. There’s nothing to be done for it, but it feels like we’re back in the olden days of online shopping, or more specifically of shipping those orders. Amazon trained me too well to expect items to tumble onto my porch the day I ordered them or at worst in a day or two. Now that we’re back to items showing up five or seven days later – or weeks later in some cases – it all feels so damned clunky.

An uneasy peace…

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After the better part of three weeks, Amazon and I have arrived at an uneasy peace. They’ve stopped repeatedly trying to get me to pay for an item that’s already been paid for (and one that’s already been returned) and I’ve grudgingly accepted that Amazon has become an almost indispensable purveyor of “stuff” for my household.

The fact that it took a last gasp, hail Mary email to Jeff Bezos to grab a human being’s attention and get them to override the automatically generated email loop from hell I was trapped in still doesn’t leave me brimming with confidence.

I spent a fair amount of the last three weeks looking at and ordering from other online retailers, so I know there are alternatives to Amazon. What those alternatives don’t provide en block, are free shipping and access to the same exhaustive product list that Amazon does, so I found myself replacing one company with perhaps half a dozen in order to cover the same retail territory.

With that experience, I will admit that when Amazon is working well, they’re a hard act to beat… but when they freeze you out, they freeze you all the way out. I was, despite becoming increasingly aware of the inconvenience, prepared to stay frozen out indefinitely, but I’m glad it didn’t come to that in the end.

Amazon is never going to be a company I love, but in the end they are a company I can do business with – at least when it comes to ordering things that can stand to be badly packaged and beat to hell and back in transit. As it turns out, achieving peace in our time doesn’t mean I’m going to stop calling them out for that at every possible opportunity. You could have probably guessed that.