1. Enterprise Service Desk. I waited on hold for 24 minutes after my laptop flashed all sorts of warnings about the impending doom of expiring certificates, to be told, oh no, just call back about two weeks before it expires. I mean if that’s the standard, maybe sync up the automatic warning message to not start flashing red with 41 days to go. But hey, at least I can look forward to pissing away another half hour on hold in the very near future… when I’m entirely confident I’ll be told I should have requested the new certificates at least 30 days in advance.

2. USPS. I’ve largely abandoned the US Postal Service to the extent possible. Some of the places I order from still regularly use them, but for most anything originating here, I look for other options first. The delivery inconsistencies, delays, and downright failures from last winter still rankle. Now I see the USPS has a grand plan to improve itself… by intentionally slowing down deliveries and increasing prices. Yep. I’m sure that will bring people flocking in to their local post office.

3. Celebrity. The amount of time we collectively spend pondering the opinion of celebrities is kind of remarkable. I’m not entirely sure why anyone cares whether a man who’s very good at throwing a ball through a hoop thinks vaccines work. Don’t get me wrong here. I have plenty of favorite celebs. Some are funny, others insightful, and a few are just a pleasure to look at… but what I don’t generally look to them for is subject matter expertise in a field that demands decades of study and practice in which to gain proficiency.