Category Archives: work

Tools of the Devil (Part I)…

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PowerPoint is a tool of the devil. This is apparently obvious to the casual observer after a long week of slogging through slides changing “happy” to “glad” and making sure that every bullet is lined up within +/- one micron. Apparently there’s nothing that makes a senior manager feistier than an ever-so-slightly misaligned bullet. Better for key content to be left out than to risk it violating the sanctity of the holy format. I’ve been doing this a long time now and I don’t think I’ll ever fully understand the hours of obsession that some men can pour into finessing their slides so they’re juuuusssssssst right. I remember reading somewhere that perfect is the enemy of the good. In an imperfect world, I’ve always been happy when I find myself in the neighborhood of good. Apparently that is a very lonesome neighborhood.

I like to think that if we lived in some bizarro universe and I were a senior leader, I’d be more concerned with the content over how it happens to be displayed as long as it was in some semblance of logical order. Then again, maybe that’s the part of the brain you give up upon being elevated to echelons above reality. There’s not much chance of my ever finding out for myself, so I’m left once again to ponder the importance of issues of style over substance.

I’m reminded of the Army colonel who was relieved because of this epic rant against PowerPoint. As it turns out, the Army would probably have been better served to promote the guy rather than tossing him out.

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

The bad with the good…

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For those of you who work in an environment where having a meeting is not the coin of the realm, all I can say is I’m feeling more than a little bit jealous. I’m jealous because my Friday last week went basically like this:

The Good News: The staff meeting today is cancelled.

The Bad News: You’re going to need to sit through this other 3.5 hour meeting that in no way relates to anything you do on a regular basis.

Wow. Thanks for that opportunity.

Let’s just say that over the course of those three and a half hours we were supposed to cover something on the order of 75 slides. By the two hour mark we had gone over 10 of them. At three hours, that total had climbed to 19. By the time a halt was called at three hours and thirty minutes of endurance, we had managed to get through a total of 23 slides – or 6.57 slides per hour. If you’ve never wanted to gouge your own eyes out just to have something to do, this is the experience that will push you happily towards that extreme.

The cost of just the people sitting in that room for half a day runs north of $5,500 just in baseline salary. Add in incidentals like benefits, electricity, telephone costs, video connection fees, and other extraneous expenses, and that cost easily doubles. My point is not only are meetings an inefficient way to spend our waking hours, but they’re also ruinously expensive.

The only thing saving me from a repeat of this fate tomorrow is a trip to the blessed dentist. If you think for a moment that having a temporary crown ripped off and the permanent version glued into place is in any way the greater of these two evils, well then friend, you just have been in the right meetings.

Sigh. Yet another item on the growing list of things that would be dispensed with if I were elevated to king for the day.

The price or: Being caught at my desk…

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Nothing good ever starts with the boss coming by asking “How busy are you this week?”

The answer, the answer I should have given, true or not, is “I’m busier than a one-armed paper hanger, sir… Doing great things for God and country.”

Instead the answer was “Meh, what do you need?” I made the cardinal mistake of showing even the least semblance of interest. I made a mistake and the consequences were swift and certain.

One little slip up, friends, is precisely how you get yourself drug into the middle of a three and a half hour meeting on Friday that up until just a few minutes before was none of your damned business.

I’ve lead the internet in warning future bureaucrats about the dangers inherent in volunteerism. In my career, I’ve never been rewarded for putting up my hand and asking for more work. Although it leads the list by a fairly wide margin, volunteerism isn’t the only form of creeping workload adjustment that can ruin your day.

While I didn’t quite volunteer today, I did present myself as a convenient target of opportunity. Just being at the wrong place at the wrong time can result in two reports and a half a day worth of briefings ending up slipping from someone else’s pile to yours before you even realize what you’ve done.

“Surprise!” Says the universe. “That nice easy week you were planning… the one with the low pressure slide into the weekend? Yeah, you can go ahead and forget all about that.” The universe is a real son of a bitch like that.

That’s what I get for being caught at my desk. I know better. And now I’m going to pay the price for not turning that knowledge into action.

Work is work…

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I’m still settling in to the whole idea of working from home. Not schlepping through the pre-dawn darkness to sit in a badly lit room with thirty other people doesn’t really suck. I like the view and my coworkers are appreciative of ear rubs and the occasional milkbone. Honestly it’s a whole lot of up side and not much down, at least so far.

It’s a learning process for sure and what I’ve learned this week is:

1. Dogs make the best coworkers. They’re content to find a convenient spot on the floor, preferably in the sun, and stay put until you want them for something.

2. Cats are attention-seeking little hoodlums who want to interrupt you 47 times a day. So basically, working while a cat is in residence is a lot like having actual human coworkers.

3. Happy hour begins promptly at 4:00. Getting that tasty beverage to start the evening an hour earlier is an awfully effective way to put a fork in Monday.

4. There’s something to be said for a lunch that doesn’t come out of a cooler bag / paper bag or from the hands of a sandwich artist.

5. The availability and freshness of the coffee / tea selection is way, way better. It’s hard to underestimate just how much better life is when you can fresh brew all day long.

I wish I could offer up something a little more insightful, but work is work no matter where it’s getting done. The best we can seem to hope for is improving the venue where we spend our eight hours.

Day 1…

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Today was my first telework day in over a decade. I learned (or maybe re-learned) a few things:

1. When no one comes by your desk to talk, even with distractions of social media, animals, and an enormous killer snow storm bearing down on you, you can cram more work into two hours than you often get done in eight hours at the cube farm.

2. For years I’ve been blaming my work-issued laptop for being an antiquated, slow piece of junk. As it turns out, the computer isn’t the problem. Even on my out-at-the-end-of-the-road Comcast network connection, the thing is a veritable speed demon. So starting today, I’ll officially be blaming the network people for allowing us to creep along like we’re still using dial-up.

3. When they blow stuff up on the north range, I can hear it at my house. I’m fairly sure I knew that already, but it’s still satisfying to have an answer to “what the hell is that thumping” when the dogs start barking for no obvious reason.

4. Daytime television really is awful. I left the TV in the kitchen tuned in to the local news as background noise… but lord, the filler the run between the 12:00 news and close of business at 5:00 is just well and truly bad.

5. Working in fuzzy slippers and sweats is nice, but I’m going to enjoy it a lot more when I can help keep the world safe for democracy from the comfort of the back porch.

On the virtue of low expectations…

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I feel sure that somewhere in these pages I’ve told the story of a supervisor who worked in the same organization I did many years ago. One of her standard responses to things that were anything beyond easy to do was, “Well, don’t expect too much.” That was the better part of fifteen years ago, but I’m beginning to see the virtue of low expectations.

Today, for instance, a “hot” information requested landed on my desk around lunch time. That’s not unusual in and of itself. What gets problematic is when someone wants a complex issue distilled down and answers provided within 48 hours. As I tell anyone who will listen, I’m a facilitator, not a subject matter expert. My specialty is in putting people who need information together with the people who have the information. Doing that right takes time. It takes even more time when whatever answer they come up with needs to be approved back through four additional levels of the bureaucracy sometime within the next 36 hours.

Look, I’ll get you to the right answer. That’s what I do. It could just come sailing back through the ether with no problems. Stranger things have happened… but not often. I think the most important thing here is that you don’t expect too much. It’s the only sure way to avoid disappointment.
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Breaching the firewall…

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For most of the last five or six years I’ve worked to build up a firewall between home and office. They were the twin streams in my life that must never, every cross. Today, with a few strokes of the pen, I’ve started the process to un-make that bulwark and let the two halves scrape past one another a bit more closely. Actually, that’s not accurate. I’ve given work a written invitation to conduct a wholesale invasion of Fortress Jeff.

That sounds more dire than it probably is since all I’ve really done is start the wheels in motion to get approval for working from home one day a week. As much as I value the hard wall of separation between home and office, the hard math isn’t on my side. Once I ran the numbers, finding that tucking myself in to my home office once a week would save me almost 40 hours a year of commuting time it makes the thing a bit of a no brainer, really.

I did the whole working from home thing years ago and I’m well aware of its virtues, particularly when it comes time to really study an issue and give it the mental once over without Chatty Cathy in the next cube spending the whole day in your ear. Plus, although my colleagues are decent enough (mostly), chalking up at least one day of the week where two dogs, a cat, and a tortoise are my officemates sounds preferable in just about every way.

We’re going to take this idea out for a bit of test drive starting (probably) sometime this month… but I’m not making any promises. As much as I’d like to spend another day at home, letting the office creep into the sanctum sanctorum may be a bridge too far.

Friday feeling…

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If you spend any time on social media you can’t help by notice the inundation of posts celebrating the arrival of Friday – as if Friday was actually part of the weekend and not just another fifth of the regular work week. As for me, my #FridayFeeling is largely one of profound disinterest – apathy mixed with a deep desire to be almost anywhere else (war zones and 3rd world countries excluded). Mostly, though, it’s a desire to be at home, with a good book and a stiff drink, surround by fuzzy animals. At this stage of life my desires are modest and reasonable.

It’s increasingly hard to remember there was a time when I was actually ambitious – when I wanted to go places and do things. It’s even harder to remember there was a time when I had the mental energy left over to make those things happen. That’s especially true when the here and now is so often taken up with just trying not to fall asleep during a staff meeting and smashing my face into the table or drooling all over myself.

Roll on Columbia…

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One of my first jobs after signing on with Uncle’s big green machine took me to a 200 foot tall, 8,835 foot long hydroelectric dam in the Pacific Northwest. If you’re wondering what in the hell, the Army has to do with hydropower, rest assured I was every bit as confused as you are when I showed up. Suffice for now to say it has less to do The Dalles - Overview.JPGwith power generation than it does with navigable waterways, infrastructure development, and having a ready pool of trained engineers available when we went on a national building spree during the Great Depression.

Some dams, I’m thinking about you Grand Coulee and Hoover, are things of beauty in their own right. “My” dam wasn’t what anyone would call pretty. The hulking, squared off mass of concrete, squatted astride the river like the world’s largest cinderblock. It’s real beauty is in the machine itself – it’s 14 General Electric turbines spinning out almost 2 megawatts when they crank the penstocks wide open, the lock that lifts 650 feet worth of barges almost 90 vertical feet , the way the building hums that rises from your feet straight through the top of your head, and the subtle but definite sound of steadily running water when you climb down into the depths of the foundation.

So what’s the point of all this recollection from the Columbia River? Well, as it turns out enough time has passed now that I’m starting to feel just a little bit nostalgic about my time spent on the edge of the high desert. For this son of the east, the Cascades, the Gorge, Portland, it was all a time of being a stranger in a strange land. It was good times, though I was in too much of a hurry to get back east and start my life as a big city DC bureaucrat to realize it then.

I know that still frontier feeling stretch of river is too far from the banks of the Chesapeake for me to ever call it home, but I sure wouldn’t mind passing that way again sometime.

Plague carriers…

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As the Great Plague swept through 17th century London, the mayor ordered households wherein there were plague sufferers marked with a red cross a foot long. It served as a warning to others that those inside were quarantined and exposure meant grave risk both to the individual who risked exposure as well as to the surrounding homes. It was a dramatic gesture and looks great on a movie screen, but of course it probably had next to no effect on reducing instances of plague in the City.

Sitting at my desk listening to the sputum-filled coughing of nearly everyone around me makes me wonder how long until the Public Health Command seals us in and splashes that foot long cross upon the outer door or tries to purify us with cleansing fire. I suppose we’re all plague carriers now, myself included. We’ve spent most of the last month passing this thing between us with no sign of it letting up.

It’s almost like there’s something inherently unhealthy about cramming 30 people into a 25×100 foot windowless box breathing recirculated air for eight hours a day.