The office as Disney World…

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Most people who spend their days dwelling in the bland colored cubicles of a standard office complex wouldn’t compare their daily experience with a trip to Disney World. As has been pointed out on more than one occasion, though, I’m not most people, so it’s the argument that I’m going to submit for your consideration.

Unfortunately for most cube dwellers, the part of Disney that our life most resembles isn’t the convincing enough facades that line Main Street or the shows that seem to come off effortlessly. That’s all the average visitor to any big theme part sees – just enough of the illusion to keep them interested and to keep them from wanting to look behind the closed doors at the parts of the park that can’t be seen from the designated public spaces. No, our part is the tunnels and back rooms that keep the whole edifice sparkling and magical for our “guests.”

Like Disney, we build boxes of glass and steel, decorate them in as inoffensive a manner as possible, and then fill them with adults who mostly are only there because someone told them it’s the thing to do. Even for those on the inside, most people never see how the real inner workings mesh. They never see and don’t even speculate on what massive asshattery lurks in closed door meetings or in the executive suite. I suspect that most people wouldn’t have the stomach for that kind of truth – better to maintain a happy fiction than an uncomfortable reality.

So that leaves the illusion of a happiest place on earth where morale is always high, everyone always does their best work, everyone ask themselves “is this good for the company,” and no one ever gets eaten by an alligator. I can only speculate that it’s just another of the great lies we tell ourselves to stave off the madness until we can slog our way to retirement age or a Powerball win.

Who to blame or, Bad intentions…

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I have a very simple rule here at Fortress Jeff: When bad things happen as a result of piss poor decision making, the buck stops with me. I get the credit for the good stuff so it’s only fair that I take the blame when my decisions go awry.

When I was 20 years old and walked into the cave-like bar in the basement of the Hotel Gunter, I knew damned well and good I was under the legal drinking age. I also knew they’d serve me. When the local constabulary arrived asking to see everyone’s papers, I wasn’t the victim of a totalitarian police state. I was the victim of being a stupid 20 year old making my own bad decisions.

Four years later, when my beloved Jeep was broken into. The slash and grab cost me a few hundred dollars of CDs and an ashtray full of change. Yes, I blame the criminal for breaking into a locked vehicle, but I share the burden of blame because I left an easy target sitting in plain sight. If there hadn’t been something of obvious value in clear view I wonder if he’d have passed on to the next target of opportunity.

If nothing else, social media has shown me that we live in a world where people think we should just all love one another and there are butterflies and peppermint sticks at every turn. The reality is that we live in a world where bad things happen and where there are natural consequences that accompany every action. When you play stupid games, there’s a strong probability that you will win stupid prizes. No amount of wishing it different will change that.

I’m not here to shame any victims or absolve the fault of any criminals, but I am here to say that we’re all responsible for our own behaviors and actions. Bad things happen to good people all the time. The very best thing we can do as individuals is to understand the important relationship between action and consequence and the do our best to mitigate our personal risk factors. One awfully easy way of reducing the number of bad things that could happen to you is to give it some thought before you walk down a dark alley alone, or leave your computer laying on the back seat of your car, or drink until you’re blind drunk. People with bad intentions are out there already and they may do horrible things anyway, but it damned well doesn’t mean we should make ourselves an easy mark because we think we’ll be untouched by other people’s bad decisions and immune to the consequences of our own.

Lost productivity…

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The good news is that a scathing, but entirely accurate comment card submitted to the Enterprise Help Desk gets a bit of attention. That’s basically where the good news stops – unless you count my diagnosis of imminent hard drive failure being proven correct as good news. I feel like that one could go in either column.

The bad news, because of course there’s bad news, is that as of the this afternoon, the local help desk has been tinkering with computer for 10 hours. When I left today there was no sign or signal that I’ll be getting it back any time soon. That basically means I spent the day staring at the ceiling, doing some long delayed shredding, and throwing away post it notes I no longer need. It doesn’t exactly fall into the productive work category.

By my rough math if they hang on to the damned infernal machine until at least noon tomorrow the cost just in lost productive time would be sufficient to purchase a new replacement computer. That of course isn’t how we do things. Uncle, as is his way, has a completely nonsensical way to measure costs and benefits.

I forecast that getting my computer back tomorrow is probably wildly optimistic. Wednesday is slightly more likely, but far from guaranteed. It’s infuriating that this is the standard way of running the business. It’s disheartening in the extreme. I know I do good work… when the damned policies, procedures, and relentless pursuit of mediocrity don’t try to trip me up at every available opportunity. I’m sure I’ve had days where I’ve been more dispirited about the state of my chosen profession, but they’ve been few and far between.

Just a taste…

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In a lot of ways I’m a simple guy. In a world where celebrity chefs and experimental cuisine are a thing, I’m sure some of my more sophisticated friends would find my taste in food horribly pedestrian. Cooking here at Fortress Jeff tends largely towards traditional – shocking, I’m sure. For most meals there’s a meat, a vegetable, and a starch. With a few exceptions, perhaps on a Saturday or Sunday, my table wine is tap water over ice.

While my menus are not as limited as they once were, there are a few favorites that appear regularly in the rotation. I can make a roast that’s a dead ringer for the traditional Sunday meal at my grandparent’s house. My lasagna tastes like it came straight out of my aunt’s kitchen. I like the tastes, smells, and textures I grew up enjoying. I may not be passing them to the next generation, but keeping them alive in this one is important to me.

Some tastes – mountain bologna from B&B Meats, cheese steak subs from D’Atri’s, and cheeseburgers from Scotty’s – I’ve given up on ever being able to recreate. There are, however, a few tastes of home that I’ve been working for years to replicate. The longest running effort in my kitchen has been the effort to put together a basic ham salad that gets close to the taste I remember coming out of Love’s Grocery in Lonaconing. Finding that flavor has been something of an obsession of mine… and I think I’ve finally managed to crack the code.

I would never claim to have the ingredient list right, but I’ve finally got the flavor – or at least something close to the flavor I remember. The internet is thick with recipes that try to raise simple ham salad to an art form – but simplicity is the soul of the whole “salad” family. It’s a food specifically designed to stretch the budget from an era when people of necessity made use of every scrap of meat in their kitchen. To me, ham salad on white bread is the taste of summer, ranking right alongside the BLT and corn on the cob.

So what’s the big secret? Apparently in my incarnation the missing ingredient was Miracle Whip. Being a Hellman’s household I never considered it before, but switching between the two changed the entire “flavor profile” of my ground ham concoction. I can’t imagine that any scientist anywhere has ever had a more joyful eureka moment.

So this Sunday morning I’ve got that going for me. If I don’t manage to get anything else accomplished today, I’ll still consider the day a wild success.

What Annoys Jeff this Week?

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1. Lawn boats. Every morning I drive past three houses that are literally falling down around their occupants. At least I assume they’re occupied because I occasionally see people coming and going. At each of these three houses there are boats on trailers, boats on blocks, and boats shoved back into the bushes. These are obviously not new boats, but I’d estimate conservatively that each one of these homes has at least $100,000 in boats sitting around it. Now that pesky logical part of my brain is just dying to know the thought process for someone who would let their home fall to pieces hanging on to a personal fleet larger than some third world dictators. While I’d never tell anyone how to spend their money, it seems to me that at some point selling off a boat or two and patching the hole in your roof with something other than a tarp would be a good idea. But what the hell do I know about anything?

2. Help desks. Why do we call them that? It’s certainly not a case of a name that follows a function. Given the sad state of customer service in general I suppose that shouldn’t be a surprise. I’m probably just a fool for expecting things to work the way they’re supposed to – or maybe I’m even more the fool for expecting anything at all. But in all seriousness, if the standard is going to be a help desk that is essentially unwilling or unable to provide any help why not just throw them over the side. If the official policy of the organization is to cripple individual computers to the point where the user can’t make even basic fixes to settings it strikes me that the help desk should be able to fix the occasional problem that crops up instead of an 800-number designed to give the illusion that something, someday might happen.

3. Foreign flagged “protestors”. When you show up at a political rally waving a foreign flag and then violently attack people who peaceably attended that rally, you are not a protestor. You’re a criminal whose opinion is unworthy of further consideration. In fact once you’ve decided that marching under the flag of a foreign county and dispensing violence in the street sounds like a good idea, the only two things I can consider you are either a) a domestic terrorist or b) an agent of foreign power intent on disrupting the lawful electoral process. In either case, you have proven yourself unworthy of any consideration beyond how to disperse and apprehend you and your fellow travelers.

An open letter to the Enterprise Service Desk…

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To Whom It May Concern,

On May 31st I called the Enterprise Service Desk to request support with an ongoing issue of frequent restarts, freezing, running checkdisk, and random problems within Office software products. This was a follow up to a previous call made on March 9th for a similar issue where I was told to call back if the problem happened again. A help ticket was opened as a result of my call on May 31st.

On June 7th, my ticket was closed because it had been “resolved.” No one from the Network Enterprise Center or local IT customer support contacted me on this issue. In addition to this being a missed 3-day response time under the terms of the service level agreement, it also has the dubious distinction of being blatantly false. My issue has not been resolved and my computer performance continues to exhibit the same behavior.

I once again contacted the Enterprise Service Desk on June 7th and was informed that the original ticket from May 31st could not be reopened. The representative I spoke to then opened a new help ticket and the clock started again on a new “3-day” response time. With a computer under warranty exhibiting these troubles, the “no brainer” response should be issuing a new machine and sending the broken/defective equipment back to the manufacturer. I consider this service absolutely unacceptable. I’m simply appalled that I’m now in the second week of trying to achieve more than a “phantom resolution” to my issue.

Regards,

Jeff

Not being hassled…

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I had a moment of extreme clarity this afternoon as I was sitting in my cube quietly seething at the inefficacy of things in general – and of the minuscule probability of ever getting my office computer fixed in particular. Like a real living version of Office Space, I realized that I’ve basically achieved every professional goal I’ve ever set for myself and my last real motivating factor is to cut hassle to an absolute minimum wherever possible. I try to do respectable work because that cuts down on the number of people who are going to ask for it to be redone. I cancel meetings when I don’t have anything new to share because a meeting running loose with no agenda will breed more work all on its own. I smile and nod to all manner of ridiculous ideas because fending all of them off would be both exhausting and futile.

It’s not the recipe you would want to use for ginning up someone’s best efforts, but it’s certainly one that works when the overarching objective seems to be reaching “good enough” and proceeding no further. If I were young and impressionable this might have the tendency to being dispiriting. Mercifully I gave up having spirit many years ago. Then I jettisoned professional pride and shortly thereafter personal pride in a job well done. What’s left then, it seems, is the motivation of not being hassled. What happens when that’s no longer a motivating factor, the gods alone know.

I supposed it’s yet one of those cases where I’ll have to burn that bridge when I get to it.

OK, we’ll go…

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At this very hour 72 years ago the English Channel between the south of England and the Normandy coast was churned by the largest naval armada ever assembled. From the massive battleships to the tiniest landing craft, these ships carried the flower of Allied youth – the best trained and equipped army that was ever sent to war. All these brave souls knew their mission and more importantly they knew that if they weren’t killed in the crossing, a few short hours later the ramps of their landing craft would drop and they would face an enemy who was entrenched on the high ground and who had years to prepare his defenses.

On beaches named Sword, Gold, Utah, Juno, and Omaha, those ramps dropped and soldiers bled and still they fought on to overwhelm the German defenders. They established a toehold and then a beachhead in Occupied Europe. Then they fought through another fifteen months as liberators rather than conquerors.

That’s what our grandparent’s or great-grandparent’s generation did to ensure freedom and liberty weren’t extinguished… So when a student today, tucked comfortably on a college campus, says they need a safe space or a trigger warning or protection against micro-aggression, honest to God I can’t for the life of me understand what their pansy asses are whining about.

If I’m rolling my eyes I can only imagine what their long ago counterparts crossing the last hundred yards of open water into the teeth of hell might think.

What Annoys Jeff this Week?

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1. Official computing. For being among of our parent organization’s “top priorities” the network that connects us all is something of a capricious jerk. On Tuesday none of my web browsers worked and my computer dumped me out repeatedly into a series of restarts and scan disk sessions. On Wednesday the web browsers worked, but email was down. On Thursday browsers mostly worked and access to email was what I’d generously call “sporadic.” On close of business Thursday I’m still waiting on a return call from the help desk to resolve the “work stopping” issue of a potential dying hard drive that I reported on Tuesday. I’m well aware that we’re under funded and under staffed, but for the love of Christ the thing is still under warranty so just issue me a working computer already and tell Dell they’re going to have to eat this dud.

2. “You Care About X When You Should Care About Y.” Over the last few days I’ve seen a veritable plethora of meme’s drawing attention to the fact that people were commenting on a dead ape when people were starving somewhere, someone was homeless, the Veteran’s Administration is useless, Big Finance is ruining the country, and any other issue you want to mention. So two things about that: 1) I’ll care about whatever I want to care about on any given day; and 2) Just because I post about X doesn’t mean I’m not aware of Y, Z, 37, and a whole host of other things. I like to think as reasonably intelligent person I’m capable of thinking deeply about any number of issues over the course of a day. When you tell me I’m only supposed to think about this instead of that you sound like a moron. Don’t worry, there’s plenty of bad shit happening around the world for all of us to get out quota of worry.

3. Foreign Policy. Secretary Clinton made a major foreign policy address today. That’s good. Foreign policy is important. But after watching the tape I’m mostly reminded that on one side we have someone with no experience in foreign policy and on the other we have someone who led the State Department though one of the most listless and undirected periods for foreign policy in my adult life time. I find myself back in a position where one lacks any capacity for subtlety and nuance and I plain just don’t trust the other.

The real celebration…

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First and foremost I’ll take this opportunity to thank the many people who reached out to me through Facebook, or text, or email, phone today. Your birthday wishes are, by me, appreciated.

In other news, while I was digging around the site today in hopes of coming up with a suitable message for the day that I haven’t tread too heavily on the previous anniversaries of my birth, I was struck by something remarkable. As it turns out, June 1st isn’t just my birthday. I know. I’m as shocked as you are to learn that anything else of importance might have happened previously on this date. I’m still a little perplexed and amazed by this particular discovery.

Today also marks ten years since publishing my very first blog post. It’s bad. I mean really bad. It’s badly written. It’s badly thought out. It’s just bad in almost every conceivable way. If you don’t believe me, you can dig it up in the archives but scrolling down to June 2006 and hitting the link, but I’m not going to link it directly because it really is just that bad. I even contemplated making the post private rather than remarking on it, but that really defeats the purpose of what I’ve been trying to do here.

Those first posts really are awful. I’m struggling to find a voice and it readily shows. Looking back across those ten years, though, what I also see is upward trajectory of improvement – tighter writing, better reasoning, and the development of ability to tell a bit of a story in just a few hundred words. Still, I like the idea that if someone were so inclined they could map the constellation of things that have rattled through my head from then to now as the posts rattled around the internet from their original home on MySpace (seriously), to Blogger, and finally here to my own site powered by WordPress.

Ten years doesn’t seem like a lot of time until I start thinking about what’s changed from then to now. Looking back on some of the things 28 year old me thought were important enough to take up blog space, 38 year old me would love to sit him down for a nice long talk. There are lots of posts I wish I hadn’t made and some others I wish I’d have had the guts not just to publish, but to nail right to the mast. I like to think I’ve learned a lot about the world around me and even more about myself over the last 2,176 posts.

So unlike many of products that reach their tenth anniversary, there won’t be a lot of changes. I’m not going to go all New Coke or tinker around with the Colonel’s secret recipe. Whatever improvements happen will be organic and develop naturally in the fullness of time. I can only hope the writing is as much improved over the second decade of blogging as it was in the first.

We’ll all have to come back in June 2026 to find out.