Tag Archives: email

Should have known…

Posted on by

I should have known what kind of day it was going to be when I woke up 20 minutes before the 5AM alarm – too early to be awake, even by my standards, but not nearly enough time to make going back to sleep a worthwhile endeavor. I should have known then that it was a sign to pick up the phone, make a call, and burn off a sick day. But instead I pressed on with the morning routine.

The day fired one last warning shot across my bow when I got to the office and was met with a message that someone had sent me what they thought was a very important email and they needed to talk to me about its contents immediately (or when they got in at 8:30, whichever came first). Of course the problem there was they might have sent the email, but as we all know communication only happens when information is transferred between the sender and the receiver. Whatever it was their very important email said, it had been lost in transition from their mailbox to mine. As a rule I try not to comment on documents I haven’t had a chance to read, so the 8:30 phone call was, shall we say, a bit brief. I really, really should have pulled the plug at that point and called it a day.

Instead, in the middle of trying to prepare for a meeting (with the person whose email finally showed up around 9:00), I was then shanghaied into seat filler duty for 75 minutes. That led into a 30 minute pause before the next hour long meeting, which led to 20 minutes of frantic post-meeting emailing, which begat the next 75 minute long meeting. By now it’s 2:30 and that’s when I finally sat down to shove a sandwich and a few handfuls of crackers into my face today. That may be perfectly reasonable for some people, but tends to be a little late when your official day started at 7:30 and you’re legally obligated to leave the premises at 4:00.

I at least got to leave on time this afternoon. As I understand it “on time” was just a few minutes ahead of the last violent shitstorm of the day. I missed getting covered in that one by the skin of my teeth. Unfortunately, now I know what’s sitting there waiting for me when I wander in tomorrow. I was definitely a happier human being before I knew what to expect, but I’ve been at this game long enough that I should have known better than to have any expectations at all.

Expectations. That’s where the day really started skidding off the rails. Yeah, I really should have known better.

What Annoys Jeff this Week?

Posted on by

1. Infinite Capacity. There’s an decade old Dilbert comic in which he says “I have infinite capacity to do more work as long as you don’t mind that my quality approaches zero.” Like Dilbert, my capacity to do work is infinite, my time however is not. I’ve got eight hours a day, five days a week. No matter how fine you slice and dice the list of things to do, I’ll never get more than 40 hours worth of work done… and while my capacity to work may be infinite, my capacity to give a shit surely has a far more limited range.

2. Email. I think it may be time to switch email addresses. My venerable old gmail address is currently swamped with messages from my vet, receipts from online orders, the NRA, Starbucks, my health insurer, Outback Steakhouse, and the dozen or so blogs I follow on a daily basis. It’s possible that I’ve hit the point where I might actually be trying to take in too much information… and that’s sort of new territory for a guy who would generally be happy enough jacking into the internet Matrix style with a port in the back of his head. Somehow I’m going to have to cull the thundering herd of email that lands in my inbox demanding attention, because right now, I’m studiously ignoring it even as the counter keeps ticking upwards. That’s probably not an indication of a healthy, working information management plan.

3. Change. Sometimes change is good. Sometimes it’s necessary. Sometimes it just makes sense. Sometimes, however, it’s done for no apparent reason or simply to change for the sake of change. That’s stupid. Especially when what you’re doing already works and what you want to do is untried. There are plenty of ways to get your feet wet that don’t include jumping head first into the barrel and hoping for the best. But hey. I’m just a guy sitting here watching the ebb and flow and pondering how much easier life got when I stopped worrying about making rank.

What Annoys Jeff this Week?

Posted on by

1. Customer service. On Tuesday morning, I drove an hour towards Baltimore expecting to transact a not insignificant amount of business with a well reviewed small local retailer. I originally planned to go in on Monday, but noted on their website that they were closed Sundays and Mondays. No harm no foul. Of course their site didn’t make any mention of the fact that they were also going to be closed on Tuesday this week. So I wasted two hours and burned half a tank of gas driving around north eastern Maryland on Tuesday for no apparent reason. As much as I’ll be the first to tell you that keeping up with a website is a pain in the ass, it seems to me if you’re going to bother to have one, it’s probably worth keeping the information up to date. Otherwise, as in this case, you’ve thoroughly annoyed a cash customer before they even walk through the door. I’ll probably still do business with this outfit because they’ve been recommended to me so highly, but it wouldn’t take much in the way of less than excellent service at this point to send me down the road to the next closest competitor.

2. Email. If anyone is wondering how I spent my first day at work after almost two weeks off, it was largely dedicated to reading, responding to, filing, or deleting 127 emails that rolled in over the Christmas-to-New-Years window. That’s not an exceptionally heavy load – it would have been far worse if I had taken off two weeks in say the middle of the spring. Look, I think it’s cute that there were a few people out there trying to get something done over the last two weeks, but since I wasn’t one of them, it’s going to take me a day or two to get back up to speed. Especially since I wasn’t exactly spending a lot of time pondering what important bit of email I was missing while I was away. Trust me when I tell you that sending me a follow up email the day I get back isn’t going to improve the response you’ll get. In fact it’s just going to make the process work more slowly for both of us. Now that I’m back in the saddle, it’s safe to assume I’ll work your issue in whatever priority it’s given by those elevated to positions higher than mine. In the meantime, have a cookie and get off my ass.

3. Attention span. I don’t know if it’s me or my surroundings, but lately my attention span feels like it’s all of about 37 seconds. That’s great for some things, I suppose, but I’d have a hard time listing what any of those might be. For purposes of reading, writing, or really trying to get anything done with any semblance of speed, it’s really kind of a hassle. I’d hoped that the new year would bring some kind of renewed focus. Unfortunately, it feels a lot like 2013: Part Two in that regard. As always, I’ll muddle through until the glitch works itself out.

What Annoys Jeff this Week?

Posted on by

1. Color commentary. I hate people who feel the need to share at every opportunity… and nothing fills me with more homicidal rage than listening to a nonstop stream of running commentary about how the day is going from a few desks away. This didn’t work. That didn’t work. I just had to reboot for the 100th time. AnnoyingYes, look, we all know the network is in a bit of a snit. Most people are experiencing the same issues… and rest assured, those few who aren’t experiencing your issues are having issues of their own. In times of crisis, my best advice is to sit down, STFU, and try not to aggravate the ever-loving hell out of those around you. John Madden’s commentary may have been obnoxious, but at least that meathead came with a mute button.

2. Spam (the electronic kind, not the gelatinous potted meat or the song). If you’re a business and you have my email address – my real address and not a junk account I set up to catch wayward marketers – you already have products or services that I like and use on a regular basis. The best way in all the world to convince me to never purchase anything from your business ever again is to flood my inbox with “helpful” email. I’m already a customer. I don’t need to be reminded. When I need a refill, a reorder, or a new product, I know where to find you… and even if I forget, there’s a better than average chance Google will be able to track you down.

3. Sleep. Every now and then I convince myself that I’ll get along perfectly fine on four hours of sleep. Usually those occasions revolve not being in a good place to stop reading or wanting to “catch the end” of some 50 year old move I’ve seen dozens of times already. Very rarely they’re the result of just plain old not being able to fall asleep on schedule. Regardless of the cause, the result is always the same – by 2:30 the next afternoon, I’m poring coffee down my throat in Big Gulp sized quantities and still barely manage to keep my head from slamming into the keyboard. I’ve grudgingly accepted that sleep is an inconvenient necessity. I think in fairness sleep should concede to me at least one day a week where I can get less than five hours of it and still feel mostly like a human being.

What Annoys Jeff this Week?

Posted on by

1. Failure to follow directions. Don’t ignore the very clear directions I provide and then try to raise hell and cry the blues when everything goes to hell in a handbag. I will not hesitate to refer you back to the previously ignored instructions and remind you that I told you so.

2. Bright Ideas. No. You didn’t just have one. Almost no one has legitimate bright ideas. What you most likely had was a bad idea masquerading as a bright idea. The two are very much not synonymous. If what you’re thinking about hasn’t been done anywhere, by anyone before, there’s probably a reason for that. Just let it be.

3. “Helpful” salespeople. I know the sales people are just trying to be helpful (and boost their commission), but when I show up at a shop asking for something specific, I’m not really interested in something similar but more expensive. I’m actually interested in the thing I’m asking about. I know some people wander in not having a clue in the world what they’re looking for, but rest assured I am not one of those. Although I appreciate your pluck and determination, what I really need you to do is bugger off.

185 emails…

Posted on by

There’s nothing quite as effective as 185 emails in your inbox to drag you back to reality. Three hours later, at least it’s a relief to know that 10% of them were discussing printer and network-related outages, 80% of them were crap you have no actual interest in, 5% were email from friends, and the remaining 5% are issues you actually need to do something about. It’s possible that I might have sat down and cried if there were actually 185 issues that needed my attention this morning. Even though I was physically present today, clearly my brain is still dragging in from somewhere on the Eastern Shore. Unless something ridiculous happens, it should be a day or two yet before the post-vacation afterglow wears off. I’d like to think that it could last until the 4-day Independence Day weekend, but I think we all know that’s more of a pipe dream than a plan.

Aside from the usual complaints about being back in the saddle, the routine is the routine. That’s probably good and bad. It’s comforting because it’s normal, but it still leaves me with a slightly sick feeling that it’s not what I really want to be doing with the day. Reality. 185 emails. Being a responsible adult is a real bitch.

What Annoys Jeff this Week?

Posted on by

1. Instead of sending me an email saying my statement is available, how about you just email me the effing statement and save me half a dozen clicks, a password entry, and hunting around your site looking for my statement. I know you’re trying to drive traffic to your craptastic site so you can generate more ad revenue, but you’re using a really douchy and inconvenient method of making that happen… and that virtually guarantees that I won’t even consider buying whatever your marketing geniuses are trying to sell. Sure, the email notice is better than paper, but just barely.

2. The Cloud. About a year ago, we suffered through a veritable avalanche of reminders “Make Sure to back up your C: drive to the cloud.” This week we’re suffering from a flood of equal and opposite reminders to go clean up the files we’ve stored in the cloud, it’s taking up too much space on the server. Sigh. Yes, networked storage costs money, but its not that much money. And really, being able to revive a document you worked on three years ago that’s suddenly relevant again is pretty much priceless.

3. Dogs. Most of the time, dogs are perfectly happy leading their lives of sleeping, eating, going outside, and repeating ad infinitum until the end of days. Every now and then, though, they decide to change things up… for absolutely no apparent reason. Or maybe it’s just me who can’t figure out why a dog would come into the kitchen after spending half an hour outside, grin at you (and yes, I’m quite sure she grinned), and drop an enormous deuce on the floor. I love these dogs like most people love their kids… but sometimes I’m amazed that anyone puts up with having the little heathens living in their home.

The great leveler…

Posted on by

Email, like death, is one of life’s great levelers. From the high and the mighty down to the lowest of the low, we all get entirely too much email. Shoving electrons through the network make it so easy to moving information from here to there that most of us never stop to ask if the people on the receiving end actually need the information we’re pushing at them. Because the most important thing the average bureaucrat does on a daily basis is cover his or her ass, we end up in a seemingly endless do-loop of email and instant messages.

The ability to generate an instant distribution list is possibly the worst thing to ever happen to the average office drone… because let’s face it, if the email is addressed “To” more than one or two people, no one is going to take on the individual responsibility of answering it. If you address it to 20 people, no one is even going to bother reading it at all. The only thing four pages of addressees gets you is the merciless ridicule of your colleagues and the tears of a God disappointed that you’ve used your free will for such douchebaggery.

I wish I was making this up, but four pages of recipients for a message that needs to go to three people is, politely put, a bit much. I’m the first to say that if something’s worth killing, it’s probably worth overkilling, but sheesh, even I have limits. I’m not saying an email addressed to +/-700 people makes you look like an asshat; I’m saying that by actually sending that email out into the world you are, in fact, an asshat. It’s a fine distinction, but an important one… kind of like the distinction between covering your ass and becoming an object of loathsome contempt.

The first twelve minutes…

Posted on by

It’s Monday. I’ve been at my desk for about 12 minutes this morning. And someone just wandered by to ask if I had read the 15 separate issue papers that arrived over the weekend. Of course I’ve read them. Somewhere between finding the coffee pot, hanging up my coat, and waiting seven minutes for my computer to boot up. I know that some people spend the weekend thinking about these things and rush breathlessly into the office on Monday to get in there and “make a difference.” I, on the other hand, am a bit like an old car. I need time in the morning to warm up before jumping into anything requiring a lot of horsepower or fine motor skills.

Even on my best day, the answer to “what have I done in my first 12 minutes in the office” is pretty universally “not much.” Check back in an hour – or 45 minutes if you’re really in a hurry – and there’s a fair chance I’ll have had time to get caffeinated and come up with whatever you need. Believe me when I say that standing there looking at me haplessly like a mammoth stuck in the tar pits isn’t going to help your cause. It’s pretty much just going to annoy me more than usual and slow down the whole process.

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Old school victory…

Posted on by

For three hours this morning, I waged my own personal holy jihad against our email servers while trying to force through an message with half a dozen small Word documents attached. I tried every trick, tip, and bit of sneakiness I’ve acquired from years of working with less than current technology that we use to do the people’s business, but alas, failed miserably in my efforts to transmit six pages of text to a guy who sits thirty feet away. It seems my efforts were not going unnoticed by my esteemed colleague, who has me in the age department by the better part of three decades. After watching my valiant fight to make the tech work, he smiled sheepishly and said “You know, you could just print it out and give it to me.” I’m pretty sure he was trying not to laugh maniacally when he said it.

I don’t know that I’ve ever been thunderstruck before, but for a few seconds I truly stood slack jawed in the middle of the room. The idea of just printing the documents had legitimately never even occurred to me. I really have no idea when I stopped thinking of printed paper as a legitimate option for the transfer of information from Point A to Point B, but there was its moment of fulfillment; the first real and undeniable sign that I had transitioned completely into the digital age. Left to my own devices, I could have gone on that way for hours before managing to find a way to get the electrons to play nicely together. In this one extraordinarily rare example, I’ll concede that old school won a tactical victory against the forces of new and shiny. I don’t, however, recommend that it get use to such easy wins.