I’ve had some variation of satellite radio since the service only came as a stand-alone dongle that attached to your existing car radio. It’s been at least twenty years. In fact, somewhere in a box of defunct electronics, I probably still have that first receiver. You know, just in case I need it.
In all that time, I’ve practiced the yearly pantomime of calling either Sirius or XM or more recently, SiriusXM, and threatening to cancel my subscription before it renewed at full price. Every year their customer service department responded by rolling out a wildly discounted offer to keep me on subscription.
This year they didn’t. The fully burdened month-to-month rate for two vehicles and streaming would have been $566.88 for the year. Their discounted offer for the same services was $298. Last year I re-upped for half that.
Look, I am an unashamed Howard Stern fan. I think he’s one of the best interviewers of the last decade… but Howard three days a week except during his two-month vacation isn’t enough to keep me on the hook at extortionate prices.
So, SiriusXM finally called, what they seems to assume was my bluff, and got themselves cancelled for their trouble.
I’ll be surprised if I don’t start getting reactivation offers before the end of the week… but they’re going to have to do a long way better than what was their “absolute best offer.” I kept them this long because, like cable television, having everything I wanted in one place was a convenience. However, there are too many podcasts and quality streaming services now for satellite radio to go around pretending they’re the premium service of old.
1. Edible arrangements. Here’s a tip. If you’re going to send a “gift” that requires refrigeration to a friend, family member, or whatever, make sure that person is going to be home when it’s delivered. Otherwise the nice delivery person will annoy the dogs of your friend or family member’s neighbor and then that neighbor will end up having to rearrange 75% of the things in his own fridge to accommodate your thoughtful gift. As a general rule, your gifts should not constitute an added burden on an utterly disinterested third party.
2. The couple with the matching roller coolers. Every morning I arrive at the office at more or less the same time as a couple who seem to wear semi-matched outfits and roll identical rolling coolers across the parking lot to the building. I don’t know exactly what it is about this couple that annoys me quite so much, but it’s an automatic and visceral kind of thing. Their whole set up just feels wrong and unnatural.
3. Satellite Radio. My SiriusXM “demo” expired last week. Being a long term fan of being able to listen to the same three or four stations no matter where I drive, I logged in to my account and renewed my subscription. Only problem is for the last seven days the damned radio has showing nothing but the preview channel. By this morning, I’d completed half a dozen calls to “listener care” and at least twice that number of “refreshed signals.” I’d already made up my mind that they’d had their last call. Once the weekend rolled around and I had a few minutes to play the game, I was going to cancel the service and be done with it. Lo and behold, pulling out of the parking this afternoon the satellite receiver sprung to life as if nothing had ever been wrong with it. I’ve been a fan of the satellite radio for years, but I no longer have the patience for “services” that make me jump through hoops as part of the program. There are too many companies competing for entertainment dollars to keep shoveling cash at something that’s not dependable. Our friends beaming music down from space would probably be well served to remember that.